Reviews
Dealer was very condescending when I attempted to...
Dealer was very condescending when I attempted to negotiate the sale price on a vehicle. They decided to lose my business over $250.00 that I asked offed the sale price they offered me, only after quoting me the wrong sales tax. They are trying to recoup money lost, because the first time they attempted to sell this vehicle, the person failed to pay the down payment but the car was already titled to him, so they now have to sell it used. They want someone to pay for their mistake. I wouldn't suggest someone do business with shady folks like this.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, we are disappointed to see your negative experience with us here at Tuttle-Click Capistrano Ford. We are sorry to hear that you feel this way about us. We want to do all that we can to turn your experience around for the better and show you the kind of customer service that we are proud to share. Our customer service management team looks forward to speaking with you soon! Tuttle-Click Customer Service | support@tuttleclick.com
Best dealer in Southern California
Excellent service and the work was top notch. 10/10 would recommend. Any make or model. Great purchasing experiences and have been servicing my vehicles for 15 years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Mike, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are thrilled to hear that we have provided excellent service for the past 15 years! Thank you for always continuing to be part of our family, and we are here for you for all things Ford. Enjoy every mile ahead! Tuttle-Click Customer Service | support@tuttleclick.com
Reset my Ford pass
Take too long for reset the program in the car and still not fixed! 8 hours for nothing.. definitely I am not come back there!!
- Customer service 2.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Francisco, we are disappointed to see your negative rating with us here at Tuttle-Click Capistrano Ford. We are sorry to hear that you felt our repair time was too long. We sincerely apologize for the inconvenience. Our management team has seen your review, and we would like to speak with you further about your experience. Could you please send us an email directly so that we can get in touch with you? We look forward to starting the process of turning your experience around! Tuttle-Click Customer Service |support@tuttleclick.com
Nice work and fast
On short notice I got an appointment for service and they completed the service inside of one hour. Service rep and cashier very expeditious, polite and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Pmuger, Thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Capistrano Ford. We are thrilled to hear that you were in and out in a timely manner, while receiving polite and professional customer service from our team. Thank you for choosing to service with us, and we are here for you anytime you need! Tuttle-Click Customer Service |support@tuttleclick.com
A/c vents were not matching a/c control settings
Grand marquis Declined to replace a/c control for $1,000. Due to solenoid failure to engage pressure control of vents. Replaced part 3 times in 12 years. Happened to have aaa replace battery in other car and had them check the grand marquis battery. The positive terminal was heaped with corrosion from battery acid. Once battery terminal was cleaned and battery replaced a/c control unit worked properly. What did I pay $163 diagnosis for.
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Martin, We are disappointed to hear about your recent service experience with us here at Tuttle-Click Capistrano Ford. We are sorry to hear about your unfortunate experience with us. Could you please send us an email directly so that we can get in touch with you? Our management team has seen your review, and we would like to speak with you further about your experience. We look forward to starting the process of turning your experience around! Tuttle-Click Customer Service |support@tuttleclick.com
Customer
Great service, really like the fact that I can take my vehicle in for service after hours and have the option to drop it off or wait while it’s being serviced, without making an appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Rigo, thank you for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are glad to hear that your service experience with is always great because of the many drop off and pick up options we provided. We greatly appreciate you choosing us to service your vehicle. We are here for you anytime in the future. Enjoy every mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com
Needed a blend door
I shouldn't have to leave my car all day for a 2 hour repair from 8am to 4pm, it should be more narrowed down since you know what time the parts are delivered
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Ramona, We are disappointed to hear that you felt you had to wait too long for your vehicle while it was being serviced with us. However, we are happy to see that we earned 4 stars from you. But what is more important to us is your experience, and we want to make sure that the entirety of you time here is exceptional. If you could please contact our customer service management team directly about this, we would like to do all that we can to turn your experience around for the better! Tuttle-Click Customer Service |support@tuttleclick.com
Warranty work on turbo coolant leaking
Very disappointed in the follow up and service from the service writer. Did not keep me well-informed. Had to call several times to get updates.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Eric, We are disappointed to hear about your recent service experience with us here at Tuttle-Click Capistrano Ford. We are so sorry to hear that you felt you were not well-informed about the status of your vehicle. If you could please directly email us about this, we would like to do everything we can to help turn your experience around. It is important for us to make sure our customers get the best possible service. We sincerely look forward to hearing from you! Tuttle-Click Customer Service |support@tuttleclick.com
Not a great idea experience! Oh well
Normally good service with Truck washed. Unhappy Service Advisor that was not pleasant, picked up unwashed (not cleaned) truck. No estimate given initially and would have paid more for full synthetic. Chalk this up to one bad experience.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Anthony, We are disappointed to hear about your service experience with us here at Tuttle-Click Capistrano Ford. We are sorry to hear that your service advisor was not pleasant to do business with. If you could please directly email us about your experience, we would like to do everything we can to help turn your experience around. It is important for us to make sure our customers get the best possible service. We sincerely look forward to hearing from you! Tuttle-Click Customer Service |support@tuttleclick.com
Great Service
Very prompt, direct, no hassle or “upselling”. Honest, helpful people. Appreciated turn around time. Flexible with our work schedules / coordinating logistics. Polite and pleasant to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello C, Thank you for sharing your 5 star service experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that you felt our staff was helpful, honest and enjoyable. Thank you for being part of the Tuttle-Click family, and we are here for you anytime in the future! Enjoy every mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com