Tuttle Click Capistrano Ford

I flew from California to Idaho because they were the only dealer that would sell me a 2019 raptor at sticker price. They even picked me up from the airport about 3 hours away. They didn't give me any hard upsell. It was a good experience. I would recommend them. The only thing I was bummed about was I didn't get to participate in the Ford raptor assault driving school. Other than that I have no complaints.

My last trip to Tuttle Click took three trips for a simple def fill, tire rotation and oil change. Tech couldn’t find (couldn’t be bothered to find) the socket in passenger side door. I explained that on the last service the DEF was not filled. Fell on “deaf” ears as the DEF once again only filled to 50% Picked up truck day three and the engine seemed to be smoking, discovered tech never replaced oil fill cap. Significant lack of attention to detail. I know it’s tough in a robust economy but if the small stuff isn’t right how can I have confidence in their ability to preform a more involved repair?

Another excellent experience getting my Raptor Service. Lee Williamson was quick and informative as always. I made an appointment after work at 4pm since their service dept is open until Midnight! Their WiFi works great which allows me to work while I wait. I highly recommend this dealership for service!!

Very happy with the store very professional and friendly got my service done fast I will referral all my family and friends to Capistrano Ford

I had a motor mount break on my 2015 Explorer. Tuttle Ford repaired the motor mount and a recall in one day and were very helpful with all my needs.

We took our 2016 explorer in for a suspension recall. We had a scheduled appointment for 11am. When we arrived at 11, they hadn’t even ordered the part that we were scheduled to have replaced. I asked when they thought we would get our car back and was told by the end of the day. We hadn’t heard anything from them all day, so I called at about 6pm to see if we could pick our car up. I was told that it was first in line to be worked on in the morning. They called about noon the next day to say it was ready. When they called, they tried to up sell me on a tranny fluid change (which Ford doesn’t recommend), a air filter change (it has a washable k&n filter in it and a cabin filter change. There was a previous recall for carbon monoxide leaks into the car that I asked about when we checked in and was told that that recall had expired! How does a safety recall expire? I asked if they could run the car through the washer and was told they don’t do that anymore. We will be taking it back to Tuttle Click Irvine from now on - they offer excellent customer service there!

Quoted me 5 hours to put in a $70 part. Repair took 3 hours and still charged me over $800. Robbed me and I complained with no relief.

It took too long to put rear brakes on my truck. 30 hours is too long. You seem to taking longer and longer all the time.

On the road traveling in our old RV when the engine started misfiring very badly. Looked for the nearest Ford dealership and Tuttle Click Capistrano Ford came up. They were able to fit me in the very next morning and corrected the problem hours ahead of initial estimate, provided excellent customer service experience, even gave me a Lyft ride to & from and we're 'back on the road again'! Great place!

Always excellent service and very friendly service agents too!! Have been using this dealership since 2007 and have always been very satisfied. It is actually a joy going there!! :)