Tuttle Click Capistrano Ford

Very happy with the store very professional and friendly got my service done fast I will referral all my family and friends to Capistrano Ford

We took our 2016 explorer in for a suspension recall. We had a scheduled appointment for 11am. When we arrived at 11, they hadn’t even ordered the part that we were scheduled to have replaced. I asked when they thought we would get our car back and was told by the end of the day. We hadn’t heard anything from them all day, so I called at about 6pm to see if we could pick our car up. I was told that it was first in line to be worked on in the morning. They called about noon the next day to say it was ready. When they called, they tried to up sell me on a tranny fluid change (which Ford doesn’t recommend), a air filter change (it has a washable k&n filter in it and a cabin filter change. There was a previous recall for carbon monoxide leaks into the car that I asked about when we checked in and was told that that recall had expired! How does a safety recall expire? I asked if they could run the car through the washer and was told they don’t do that anymore. We will be taking it back to Tuttle Click Irvine from now on - they offer excellent customer service there!

Quoted me 5 hours to put in a $70 part. Repair took 3 hours and still charged me over $800. Robbed me and I complained with no relief.

I had a motor mount break on my 2015 Explorer. Tuttle Ford repaired the motor mount and a recall in one day and were very helpful with all my needs.

It took too long to put rear brakes on my truck. 30 hours is too long. You seem to taking longer and longer all the time.

On the road traveling in our old RV when the engine started misfiring very badly. Looked for the nearest Ford dealership and Tuttle Click Capistrano Ford came up. They were able to fit me in the very next morning and corrected the problem hours ahead of initial estimate, provided excellent customer service experience, even gave me a Lyft ride to & from and we're 'back on the road again'! Great place!

Always excellent service and very friendly service agents too!! Have been using this dealership since 2007 and have always been very satisfied. It is actually a joy going there!! :)

I always have a great experience here, Bob my service advisor is excellent, he always keeps me informed about my car and keeps his word. The Service Director is great too, he came out and introduce himself and said if I ever need any help to don’t hesitate to call or come in and see him! GREAT EXPERIENCE.

Capistrano Ford is like family great service with a smile 😃 I would recommend the service department to a friend or family member anytime thank you 😊

Good communication and pleasant overall experience! Very happy! I didn’t have to wait long and they contacted me right away when my vehicle was finished.I would recommend Tuttle Click Jeep to anyone.