Tuttle Click Capistrano Ford

The dealership was great. They made everything easy and it was over in no time. Very professional and friendly. I would highly recommend this dealership to anyone interested in buying a ca

In our experience- after trying every ford dealership in the area to perform our service,.. this place seems to be the best. The only drawback is that they do not wash your car after service. Which is kinda weird because it is supposed to be a service. But,. Every service rep has been good and we do not feel cheated on services. We did buy the biggest comprehensive extended service warranty- because we always do maintenance- It seems to be the best ford to go to. We have tried where we bought it and that dealership sucks so bad,.. to Irvine/lake forest to SJC. Also it’s close by Costco so that’s nice. They have a small cafe on the inside to buy stuff but it’s never been open when we are there.

This will be my 9th year and second new vehicle purchase through TuttleClick Capistrano Ford. They are excellent for both sales and service. Dave Macias is outstanding.

My vehicle was fixed as expected. I was told how long I could expect the service would take from the beginning and they definitely delivered on time!

Very accomodating but don't feel they keep upselling me. That is hard to come across in this day and age. Got the service done in the time I requested.

We took our F-350 in for an annual service, and to investigate a slight vibration that was occurring in the front end while turning at low speeds. Kyle was our service agent. He did an outstanding job of communicating the status of the technicians investigation into what was causing the vibration. In the end it was a very normal issue for this age truck that did not require a rebuild of the front differential. Kyle was completely honest about this which is so appreciated. They could have easily steered me towards a $1500 repair of the front differential that in the end was not necessary. Their honesty will make me a customer for life - these are good people!

Everybody is helpful from the service writers who help you get a rental car when all the regular rental agencies are closed, Mynor got me a cargo van from U-Haul which was perfect. Dr. Scott is the most with a lot of of those electronic trouble shooting brains. Cool guy! Thanks to the other mechanics who replaced my trans- & my starter motor at 200 k. Everything works great. Thanks to Macias for pointing me in the right direction. Ford fixed the diesel injector problem & as soon as I get the cash I’m plunking down 80k for an F-350 Super Duty with the 6.7 Liter Diesel & a good 4x4 package. You guys got to impress Ford about having that roll down rear window & galvanize all the steel parts ( what’s not replaced with aluminum ). Also, look into making a ladder rack made out of stainless steel so no chipped paint exposes plain carbon steel to the salt air & the rust creeps under the paint, knocks off the paint with hunks of rust & corrosion creeps into the bed of the truck or any gear stowed in the bed. Maybe a good zinc-chromate primer election statically bonded to a galvanized plain carbon steel ladder rack would be cheaper than inert gas arc welding stainless steel. But the stainless looks so pretty when it’s polished. I guess you’ll have to electrostaticly powder coat the galvanized plain carbon steel ladder rack for the most cost efficient accessory for tradesmen. Give the ladder rack some accessories like epoxy coated plywood panels to bolt on for extended weekend camping or surfaris to Mex or fishing/hunting/hiking/biking/kayak trips to the mountains for those Memorial Day, Fourth of July, Labor Day weekends everyone attaches a couple of vacation days to. Develop a photo-voltaic panel system for the roof panels you would bolt on to such a ladder rack & provide the front of the bed for some big storage batteries you are going to collect all that solar electric energy. On the long bed version of the F-250 & 350 ladder rack, you could put photo-voltaic panels in the front roof section & solar hot water heater absorption panels on the back roof section that circulates the stored hot water in an insulated tank, through the solar hot water panels powered by a DC pump powered by the storage batteries for your photo voltaic panels. Another option welded onto the “Ford Ladder Rack System” would be welded tabs or “holes drilled before galvanizing” for a tilt up wind turbine to help keep your photo-voltaic storage batteries charged. When your camping in the middle of nowhere on the cutting edge of being a frontiersman, you need “dependable Ford Tough Equipment”. This sounds a little like Madison Avenue marketing hype, but it’s true! “Ford F-250 & 350 Off-road Work Trucks for the Frontier!” You gotta LOVE it!

I flew from California to Idaho because they were the only dealer that would sell me a 2019 raptor at sticker price. They even picked me up from the airport about 3 hours away. They didn't give me any hard upsell. It was a good experience. I would recommend them. The only thing I was bummed about was I didn't get to participate in the Ford raptor assault driving school. Other than that I have no complaints.

My last trip to Tuttle Click took three trips for a simple def fill, tire rotation and oil change. Tech couldn’t find (couldn’t be bothered to find) the socket in passenger side door. I explained that on the last service the DEF was not filled. Fell on “deaf” ears as the DEF once again only filled to 50% Picked up truck day three and the engine seemed to be smoking, discovered tech never replaced oil fill cap. Significant lack of attention to detail. I know it’s tough in a robust economy but if the small stuff isn’t right how can I have confidence in their ability to preform a more involved repair?

Another excellent experience getting my Raptor Service. Lee Williamson was quick and informative as always. I made an appointment after work at 4pm since their service dept is open until Midnight! Their WiFi works great which allows me to work while I wait. I highly recommend this dealership for service!!