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Tuttle Click Capistrano Ford

(357 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 11:30pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–11:30pm
Tuesday 8:30am–9:00pm 7:00am–11:30pm
Wednesday 8:30am–9:00pm 7:00am–11:30pm
Thursday 8:30am–9:00pm 7:00am–11:30pm
Friday 8:30am–9:00pm 7:00am–11:30pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–7:00pm Closed

Reviews

(357 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Good price quick turn around good selection dedicated...

Good price quick turn around good selection dedicated salesman good location good trading value I would recommend for next car buy if it's Ford keep or Dodge

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for sharing your recent positive experience with us here at Tuttle-Click Capistrano Ford. We are glad to hear that you felt like we have good prices and a good selection of cars. However, we would really like to hear more about your time with us and would love to know what we can do better to earn that extra star from you. Please don't hesitate to contact me directly. We love to learn what we can improve on so we can grow and not make the same mistakes in the future. I sincerely look forward to hearing from you! Sincerely, Shirley | shirley@tuttleclick.com

Kyle always goes above and beyond. That’s why I always...

Kyle always goes above and beyond. That’s why I always ask for him. He has an extensive knowledge of my truck and is helpful in answering questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Jeff, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are happy to hear that Kyle went above and beyond to make your experience fantastic. We are glad that all of your questions were answered. Thank you for bringing your vehicle here to our dealership. Enjoy the road ahead! Sincerely, Shirley | shirley@tuttleclick.com

Awesome job! Had all parts in stock. In and out same day...

Awesome job! Had all parts in stock. In and out same day with no hassles. Very friendly staff, would recommend this dealership 100%! Provided loaner car while I was there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that you felt our staff was friendly and that your car was serviced in the same day. Thank you for choosing us here at Tuttle-Click. Enjoy the road ahead! Sincerely, Shirley | shirley@tuttleclick.com

The dealership was great. They made everything easy and...

The dealership was great. They made everything easy and it was over in no time. Very professional and friendly. I would highly recommend this dealership to anyone interested in buying a ca

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We appreciate your high recommendation. It is great to hear that your experience was easy and quick, and professional and friendly. Thank you for choosing us here, and we are here for you anytime in the future. Enjoy the road ahead! Sincerely, Shirley | shirley@tuttleclick.com

Safe and Fair TC Ford

In our experience- after trying every ford dealership in the area to perform our service,.. this place seems to be the best. The only drawback is that they do not wash your car after service. Which is kinda weird because it is supposed to be a service. But,. Every service rep has been good and we do not feel cheated on services. We did buy the biggest comprehensive extended service warranty- because we always do maintenance- It seems to be the best ford to go to. We have tried where we bought it and that dealership sucks so bad,.. to Irvine/lake forest to SJC. Also it’s close by Costco so that’s nice. They have a small cafe on the inside to buy stuff but it’s never been open when we are there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Hello, Thank you for sharing your recent 5 star service experience with us here at Tuttle-Click's Capistrano Ford. We are pleased to hear that you felt our dealership was the best place to service your Ford. Thank you for choosing us here, and we look forward to seeing you anytime in the future. We appreciate your feedback about our car washes. Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com

Excellent dealership for sales AND service.

This will be my 9th year and second new vehicle purchase through TuttleClick Capistrano Ford. They are excellent for both sales and service. Dave Macias is outstanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Stephen, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are so pleased to hear that Dave was "outstanding" that you feel our dealership is "excellent for both sales and service". Congratulations on your ninth year and second new Ford from us. Thank you for continuing to be part of the Tuttle-Click family. We are here for you anytime! Enjoy every mile ahead Sir! Sincerely, Shirley | shirley@tuttleclick.com

Great Service

My vehicle was fixed as expected. I was told how long I could expect the service would take from the beginning and they definitely delivered on time!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Phil, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are thrilled to hear that your serviced vehicle was delivered on time. It is out goal here to make sure our customers trust us and that things are done in a timely manner. Thank you for choosing us here. We are here for you anytime in the future! Sincerely, Shirley | shirley@tuttleclick.com

Bill, but not for sure

Very accomodating but don't feel they keep upselling me. That is hard to come across in this day and age. Got the service done in the time I requested.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Muguert, Thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Capistrano Ford. We are glad to hear that you felt our service was done in a timely manner. It is our goal here to make sure that our customers feel satisfied with their service and that they don't feel like they are being ripped off. Thank you for choosing us here. We look forward to seeing you anytime in the future. Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com

Service for our F-350

We took our F-350 in for an annual service, and to investigate a slight vibration that was occurring in the front end while turning at low speeds. Kyle was our service agent. He did an outstanding job of communicating the status of the technicians investigation into what was causing the vibration. In the end it was a very normal issue for this age truck that did not require a rebuild of the front differential. Kyle was completely honest about this which is so appreciated. They could have easily steered me towards a $1500 repair of the front differential that in the end was not necessary. Their honesty will make me a customer for life - these are good people!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello John, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are thrilled to hear that Kyle was personable, honest and communicative. Thank you for being part of the Tuttle-Click family. We are here for you anytime in the future for all things Ford. Enjoy the road ahead your F-350! Sincerely, Shirley | shirley@tuttleclick.com

Everybody is helpful.

Everybody is helpful from the service writers who help you get a rental car when all the regular rental agencies are closed, Mynor got me a cargo van from U-Haul which was perfect. Dr. Scott is the most with a lot of of those electronic trouble shooting brains. Cool guy! Thanks to the other mechanics who replaced my trans- & my starter motor at 200 k. Everything works great. Thanks to Macias for pointing me in the right direction. Ford fixed the diesel injector problem & as soon as I get the cash I’m plunking down 80k for an F-350 Super Duty with the 6.7 Liter Diesel & a good 4x4 package. You guys got to impress Ford about having that roll down rear window & galvanize all the steel parts ( what’s not replaced with aluminum ). Also, look into making a ladder rack made out of stainless steel so no chipped paint exposes plain carbon steel to the salt air & the rust creeps under the paint, knocks off the paint with hunks of rust & corrosion creeps into the bed of the truck or any gear stowed in the bed. Maybe a good zinc-chromate primer election statically bonded to a galvanized plain carbon steel ladder rack would be cheaper than inert gas arc welding stainless steel. But the stainless looks so pretty when it’s polished. I guess you’ll have to electrostaticly powder coat the galvanized plain carbon steel ladder rack for the most cost efficient accessory for tradesmen. Give the ladder rack some accessories like epoxy coated plywood panels to bolt on for extended weekend camping or surfaris to Mex or fishing/hunting/hiking/biking/kayak trips to the mountains for those Memorial Day, Fourth of July, Labor Day weekends everyone attaches a couple of vacation days to. Develop a photo-voltaic panel system for the roof panels you would bolt on to such a ladder rack & provide the front of the bed for some big storage batteries you are going to collect all that solar electric energy. On the long bed version of the F-250 & 350 ladder rack, you could put photo-voltaic panels in the front roof section & solar hot water heater absorption panels on the back roof section that circulates the stored hot water in an insulated tank, through the solar hot water panels powered by a DC pump powered by the storage batteries for your photo voltaic panels. Another option welded onto the “Ford Ladder Rack System” would be welded tabs or “holes drilled before galvanizing” for a tilt up wind turbine to help keep your photo-voltaic storage batteries charged. When your camping in the middle of nowhere on the cutting edge of being a frontiersman, you need “dependable Ford Tough Equipment”. This sounds a little like Madison Avenue marketing hype, but it’s true! “Ford F-250 & 350 Off-road Work Trucks for the Frontier!” You gotta LOVE it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Commie Cruncher, Thank you for sharing your 5 star experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that everyone you worked with was helpful and great to work with. Thank you for your choosing us here at Tuttle-Click Capistrano Ford. We are here for you anytime in the future for all things Ford. Enjoy every mile and every adventure ahead! Sincerely, Shirley | shirley@tuttleclick.com