Reviews
Matt A.
Matt A. in Service provided excellent service and would definitely recommend him and the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thanks for sharing your review of Tuttle-Click's Capistrano Ford. We're happy to hear Matt provided such an excellent service experience for you. We hope to work with you again sometime in the future, thanks for choosing Tuttle-Click! Tuttle-Click Customer Service | support@tuttleclick.com
Had my truck serviced and back in a timely manner.
Had my truck serviced and back in a timely manner. Good communication and prompt service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Craig, thanks for sharing your 5-star review of Tuttle-Click's Capistrano Ford. We're happy to hear your truck was serviced in such a timely manner, and that communication was on point. Thanks for choosing Tuttle-Click, we wish you safe travels ahead! Tuttle-Click Customer Service | support@tuttleclick.com
I’ve had all my Fords serviced at Capistrano Ford (Capo
I’ve had all my Fords serviced at Capistrano Ford (Capo Ford for you locals). From Raptors to fleet Transits to Broncos and even my wife’s hybrid: all serviced at Capistrano Ford. They’ve continuously gone above and beyond for me, my family, my company, my race team & even my friends that have been in jam while visiting from afar. As someone that races professionally, I truly appreciate their thoroughness, professionalism and the simple fact that they keep my family and friends safe and well cared for when it comes to their cars.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Manny! Thanks for the 5-star review of Tuttle-Click's Capistrano Ford. We greatly appreciate that you've always chosen us to service your Ford's, and we're glad our team continues to do a wonderful job. Thanks for choosing Tuttle-Click, we look forward to your return! Tuttle-Click Customer Service | support@tuttleclick.com
I have used Tuttle Click since 1996 and their service has
I have used Tuttle Click since 1996 and their service has always been excellent and priced competitive. 5 cars later and still no complaints.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent service!
Excellent service! Had my Ford Escape in for a recall service and the car was serviced promptly within a few hours. Service staff was very cordial. Keep up the good work guys!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello! Thanks for this 5 star review of Tuttle-Click's Capistrano Ford. We're delighted to hear that your Ford Escape's recall service was completed promptly and that you received excellent service from our staff. Ensuring our customers' satisfaction and providing efficient service is our top priority, so it's wonderful to know that we met your expectations. Thanks for choosing Tuttle-Click, we hope to see you again for the next service! Tuttle-Click Customer Service | support@tuttleclick.com
Service is always easy to schedule whether it's for
Service is always easy to schedule whether it's for something immediate or to schedule in advance. I just had routine service as well as rear rotors turned. My Ranger is well taken care of by myself and Capistrano Ford.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Stephen, thanks for this 5 star review of Tuttle-Click Capistrano Ford. We're glad we can always make this such a painless process for you and every service. Thanks for always choosing Tuttle-Click, we look forward to the next one! Tuttle-Click Customer Service | support@tuttleclick.com
Provided great pricing and outstanding customer service.
Provided great pricing and outstanding customer service. Would recommend to anyone in the market for a new vehicle purchase.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Tim, thanks for the 5 star review of Tuttle-Click Capistrano Ford! We greatly appreciate the positive comments, and we're glad you enjoyed this experience with us. Thanks for choosing Tuttle-Click, we wish you well on the road ahead! Tuttle-Click Customer Service | support@tuttleclick.com
Have purchased two F-150’s from Tuttle Click and have had
Have purchased two F-150’s from Tuttle Click and have had outstanding service on both. Sales and Service staff very helpful. Kyle Sanders is a super service advisor always accommodating, knowledgeable and helpful. I trust the team there! Also, a couple of times I’ve asked to talk directly to a technician and Kyle arranged for that. Both were very helpful with my questions/concerns. My experience with Parts Dept , Service and Sales Dept has been excellent. And they are nice people!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Harvey! Thanks for this 5 star review of Tuttle-Click's Capistrano Ford. We are delighted to hear you've had such a positive experience with us all around. Thanks for being a valued customer of Tuttle-Click, we look forward to your next visit! Tuttle-Click Customer Service | support@tuttleclick.com
horrible experience
horrible experience , Miss diagnosed to the tune of $1,700 now my fuel instrument gauge does not work and they're saying it needs to be recalibrated at $775 that was working fine before the service it is still at the shop 8 weeks later the mechanics even talk bad about the company, the hourly rate is $204$to remove seven bolts I never imagined spending $2,300 for a fuel pump install and with that my door was dented by one of the mechanics that says it happens all the time do yourself a favor and take it to an independent they care about customer service and reliable workmanship because they care about their customers and are independent steer clear from this agency I wish I would have read all the bad reviews and never touched foot on the lot
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Robert, we are very disappointed to read your review of us here at Tuttle-Click Capistrano Ford. Our customer service team would like to speak with you further about everything, so please reach out to us when you can, and we'll be in touch with you shortly. Thank you. Tuttle-Click Customer Service | support@tuttleclick.com
Great sales and service
Great service writers and techs. The service staff has always come through for me and fixed every problem. A special thank you to the tech who did my service on 07/23/23. He found a nail on the inside sidewall of one of my tires and alerted me. This was a big deal as I was I about to take a road trip to Vegas. Thanks to him, I was able to replace the tire before I left town and didn’t have a tire failure in the middle of the desert. Since about 2010, I’ve leased or bought (3) Escapes from Tuttle Click (Capo Ford) . Great place for sales and service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Greg, thank you for sharing your 5 star experience of Tuttle-Click's Capistrano Ford! It is great to hear our trusted service team could pinpoint this issue and get it fixed for you. Thanks for always choosing Tuttle-Click, we are here for you anytime! Tuttle-Click Customer Service | support@tuttleclick.com
