Reviews
Warranty work on turbo coolant leaking
Very disappointed in the follow up and service from the service writer. Did not keep me well-informed. Had to call several times to get updates.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Eric, We are disappointed to hear about your recent service experience with us here at Tuttle-Click Capistrano Ford. We are so sorry to hear that you felt you were not well-informed about the status of your vehicle. If you could please directly email us about this, we would like to do everything we can to help turn your experience around. It is important for us to make sure our customers get the best possible service. We sincerely look forward to hearing from you! Tuttle-Click Customer Service |support@tuttleclick.com
Not a great idea experience! Oh well
Normally good service with Truck washed. Unhappy Service Advisor that was not pleasant, picked up unwashed (not cleaned) truck. No estimate given initially and would have paid more for full synthetic. Chalk this up to one bad experience.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Anthony, We are disappointed to hear about your service experience with us here at Tuttle-Click Capistrano Ford. We are sorry to hear that your service advisor was not pleasant to do business with. If you could please directly email us about your experience, we would like to do everything we can to help turn your experience around. It is important for us to make sure our customers get the best possible service. We sincerely look forward to hearing from you! Tuttle-Click Customer Service |support@tuttleclick.com
Great Service
Very prompt, direct, no hassle or “upselling”. Honest, helpful people. Appreciated turn around time. Flexible with our work schedules / coordinating logistics. Polite and pleasant to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello C, Thank you for sharing your 5 star service experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that you felt our staff was helpful, honest and enjoyable. Thank you for being part of the Tuttle-Click family, and we are here for you anytime in the future! Enjoy every mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com
Have bought several ford vehicles from Capistrano Ford as...
Have bought several ford vehicles from Capistrano Ford as well having them serviced there. Sales and service writers are all great people to deal with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello JR, Thank you for sharing your recent 5 star sales and service experience with us here at Tuttle-Click Capistrano Ford. We are please to hear that you enjoy working with both our sales and service department teams. Thank you for being part of the Tuttle-Click family. Enjoy the road ahead, and we are here for you anytime in the future! Sincerely, Shirley | shirley@tuttleclick.com
If you ever stop by this dealership to loom at new or...
If you ever stop by this dealership to loom at new or used cars I would highly recommend seeing Chuck. He's awesome! He went above and beyond to locate and pick up the car I wanted which was at the sister dealership. He will also make you feel appreciated and gives honest feedback on the vehicle you are interested in. A month after my transaction the dealership called and asked if i coukd come in and sign a new contract. I saw Chuck and he said he was going to fill my gas tank up for the inconvenience of having to drive there. Great guy and awesome customer service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that your experience with Chuck was above and beyond expectations. It makes us happy to know that you received such quality customer service. Congratulations on your new or used Ford with us! Thank you for choosing us, and we are here for you anytime in the future. Enjoy every mile ahead! Shirley | shirley@tuttleclick.com
This is my 7th year working with Tuttle-Click. I always...
This is my 7th year working with Tuttle-Click. I always get excellent service and excellent care and everything is always taken care of.. I appreciate everyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Sam, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are thrilled to hear that this is your 7th year doing business with us! We are happy to hear that you always get excellent service and that you are well taken care of. Thank you for making us your trusted dealership of choice. Enjoy the road ahead, and we are always here for you! Shirley | shirley@tuttleclick.com
The whole sales process was very straightforward. They...
The whole sales process was very straightforward. They had the truck I wanted. After a short and easy negotiation we were able to arrive at a fair deal. I’d buy from this dealer again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are glad to hear that your truck buying process with straightforward. Congratulations on your new purchase! We look forward to seeing you again. Enjoy every new mile ahead! Shirley | shirley@tuttleclick.com
Oil change
It was easy and convenient I also like the used of Uber It was done when promised. I wished they still had the complementary car wash
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Raton, Thank you for sharing your recent 5 star experience with Bob here with us at Tuttle-Click Capistrano Ford. We are thrilled to hear that your experience was convenient and done when promised. It makes us happy to hear that you loved our Uber service and complementary car wash. Thank you for choosing to service your vehicle with us. Enjoy every clean mile ahead! Sincerely, Shirley | shirley@tuttleclick.com
Good work, in a timely manner. Nice to offer the Lyft...
Good work, in a timely manner. Nice to offer the Lyft service so I didn’t have to sit for hours at the dealership. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Gina, Thank you for sharing your recent positive experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that you liked our Lyft service and that you felt our service work was done in a timely manner. Thank you for choosing us here! Please feel free to contact me with any feedback that could make your experience more enjoyable next time. Enjoy the road ahead! Sincerely, Shirley | shirley@tuttleclick.com
Great dealer for service. Always a great experience when...
Great dealer for service. Always a great experience when coming to this facility. They take care of my vehicle and always try to get me into a new one. Maybe soon!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Dustin, thank you for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are glad to hear that you are always taken such great care of here. Thank you for choosing to be part of the Tuttle-Click family. Enjoy the road ahead! Sincerely, Shirley | shirley@tuttleclick.com