Reviews
1st Time Lease Experience
New Lease Experience: I was very satisfied with professional service from both the Sales Rep Dennis B and Jeff E in Finance. They were very helpful in the entire process. I did not feel pressured into leasing and they were very courteous in negotiating. Overall, excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tustin Infiniti
They were awesome and incredibly accommodating! Super professional!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Stephanie, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Bought new QX60
Dennis and his team were the best! Very fair price, friendly, no pressure, and they spent as much time with us as we needed to make sure we were completely satisfied. And finance department was amazing and amazingly quick.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pleasant experience
Despite a very busy day the staff was a pleasure to work with. Maintenance was done on time and the car was ready with a wash for me when I picked up my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
BEST car buying experience
This was the BEST car buying experience we have ever had from start to finish!!! We were just looking at cars, not really shopping for one. We love our Infiniti Q50! Our sales representative, Edgar Jimenez, was the best! Most car salespeople are pushy, but not Edgar. He was very helpful, very patient and answered all the questions we had. Thank you to Edgar! And, huge thanks to Jeff Emch, the finance director, who made the paperwork portion painless. I really cannot express how GREAT this experience was...they completely changed my perspective on the car buying process. I really felt like they genuinely cared and respected us as customers and really worked with our wants/needs. Did I mention that we LOVE our Infiniti Q50?! We will definitely return to this dealership again if we are ever in the market to buy another car. Thank You!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Veneronda, thank you for your positive review! We're happy to have been of service to you. We understand that it's an important decision where you purchase your vehicle from, and are so grateful to have been chosen! If you have any questions about your new vehicle, please do not hesitate to give us a call, we're always happy to help. Take care!
Best car leasing experience ever!
Albert M was the best. He was thorough and so easy to work with. It only too 2 hours to complete everything. Awesome experience. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
QX50 Service
Very good services and excellent salesman and customer service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good sevice!
Service was nice, good facilities!! No boredness during the waiting!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
INFINITI
Genesis is always a pleasure to work with. He is very kind and knowledgeable. Great service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
First time visit to Infiniti of Tustin
My previous Infiniti Dealership closed. Fortunately I found my trusted, long-time Service Advisor, Jeremy Scheetz who is now at Infiniti of Tustin, a dealership that is thankfully much closer to my home. This was my first visit to Infiniti of Tustin and only for an oil change and courtesy car wash. They were five stars. I look forward to updating my post over time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase