Skip to main content

AutoNation INFINITI Tustin

(1,020 reviews)
Visit AutoNation INFINITI Tustin
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–8:00pm
New (866) 984-5275 (866) 984-5275
Used (866) 984-5576 (866) 984-5576
Service (877) 227-1714 (877) 227-1714

Reviews

(1,020 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation INFINITI Tustin from DealerRater.

Want to share your experience with this dealership?

Write a review

1st Time Lease Experience

New Lease Experience: I was very satisfied with professional service from both the Sales Rep Dennis B and Jeff E in Finance. They were very helpful in the entire process. I did not feel pressured into leasing and they were very courteous in negotiating. Overall, excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Tustin Infiniti

They were awesome and incredibly accommodating! Super professional!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Stephanie, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Bought new QX60

Dennis and his team were the best! Very fair price, friendly, no pressure, and they spent as much time with us as we needed to make sure we were completely satisfied. And finance department was amazing and amazingly quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Pleasant experience

Despite a very busy day the staff was a pleasure to work with. Maintenance was done on time and the car was ready with a wash for me when I picked up my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

BEST car buying experience

This was the BEST car buying experience we have ever had from start to finish!!! We were just looking at cars, not really shopping for one. We love our Infiniti Q50! Our sales representative, Edgar Jimenez, was the best! Most car salespeople are pushy, but not Edgar. He was very helpful, very patient and answered all the questions we had. Thank you to Edgar! And, huge thanks to Jeff Emch, the finance director, who made the paperwork portion painless. I really cannot express how GREAT this experience was...they completely changed my perspective on the car buying process. I really felt like they genuinely cared and respected us as customers and really worked with our wants/needs. Did I mention that we LOVE our Infiniti Q50?! We will definitely return to this dealership again if we are ever in the market to buy another car. Thank You!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Veneronda, thank you for your positive review! We're happy to have been of service to you. We understand that it's an important decision where you purchase your vehicle from, and are so grateful to have been chosen! If you have any questions about your new vehicle, please do not hesitate to give us a call, we're always happy to help. Take care!

Best car leasing experience ever!

Albert M was the best. He was thorough and so easy to work with. It only too 2 hours to complete everything. Awesome experience. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

QX50 Service

Very good services and excellent salesman and customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Good sevice!

Service was nice, good facilities!! No boredness during the waiting!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

INFINITI

Genesis is always a pleasure to work with. He is very kind and knowledgeable. Great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

First time visit to Infiniti of Tustin

My previous Infiniti Dealership closed. Fortunately I found my trusted, long-time Service Advisor, Jeremy Scheetz who is now at Infiniti of Tustin, a dealership that is thankfully much closer to my home. This was my first visit to Infiniti of Tustin and only for an oil change and courtesy car wash. They were five stars. I look forward to updating my post over time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No