Reviews
EXCELLENT
Leased a QX60. Albert was great to deal with. Straight to the point and in/out. Very happy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Car with Damaged Shock and gas tank
After delivery of the car, I noticed the damaged rear shock and gas tank with no seal.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We regret to hear that you are displeased with your recent experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (714) 627-5556 to discuss what we can do to help.
Service review
Excellent service. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Ms Ellis
Waited seven hours for service, too excessive I arrived at 6:30 am my car was not looked at until 9:30am after the service it sat in the car was for 30 and never got washed
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service department
Exceptional fast an professional service!! Service Rep are well experience!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Oil change
Great service from the tech. Easy in ad easy out. Very trustworthy and professional
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick, excellent service
I was out of town and my check oil warning came on. I had some time to spare so I checked in to see if this dealer could accommodate me for an oil change & service under my service plan. Not only did they do the oil change, but they did my 30k mile service and reviewed my upcoming maintenance needs with me. I was in and out in an hour! The waiting room was immaculate and comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Systems Analyst
The service at Tustin is always done promptly and professionally.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Infinity QX50
Nima at Tustin autonation was awesome. Great personal attention. Good price. No hassle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buying experience at Tustin Infiniti
Excellent team! Changed the contract 3 time so it will perfectly meet my needs. Very positive experience for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase