Reviews
The staff at this dealership are friendly, patient,
The staff at this dealership are friendly, patient, knowledgeable, and absolutely the best. My experience was better than expected. I didn't feel rushed, and I didn't feel like I was being tricked. What I liked most was that I came in to look at a vehicle 30 minutes before they closed and was treated the same way they would treat a customer who came in just after they opened. They demonstrated a high level of professionalism that I didn't find at the other 5 dealers I visited before this one. They took time to educate me on how to use the vehicle's features before I drove off and gave me a follow-up call the next day. I would recommend them to anyone looking for a new or used car at a dealership with excellent customer service and professionalism.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Kim, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day!
Smooth Process
Had a great experience during my service. Hazel explained everything really well regarding what was being serviced and the outcome. Will definitely be back.
- Customer service 5.0
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Richie, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Quick & Easy
By far the easiest car buying experience I’ve ever had. Mark made the whole process go smooth. And I feel I got a great deal, something rarely said these days are dealerships.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Gabe, we're happy you found our staff to be so supportive during your experience here at AutoNation INFINITI Tustin. If you have any further questions, please give us a call. We're always happy to help!
Infiniti in Tustin is great.
Infiniti in Tustin is great. The customer service and knowledgeable staff is excellent. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
The staff was very attentive and helpful.
The staff was very attentive and helpful. I had a wonderful experience and look forward to recommending all my friends and family there. Thank You!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
The staff was very professional , I was greeted immediate
The staff was very professional , I was greeted immediate when I arrived. I was promised the car at a certain and they met that time. The service manager Joua Cha( I may have misspelled her name) I noticed that she stays on top of what is happening by making sure the customers are happy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Charles, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Very pleased with the service received.
Very pleased with the service received. Quoted a time to pick up the car and it was on time . The staff greeted me with Sir how can we assist you, very professional
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Charles, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
We have purchased two cars on January 2023, because of
We have purchased two cars on January 2023, because of the good service we received we will definitely have both cars serviced over there
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us, Charles! If you need more help, our team is available to talk -- safe travels!
Very professional staff greets customers with yes Sir.
Very professional staff greets customers with yes Sir. Promised to complete the service on time and they did. Complements to their manager Joua Cha
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate you taking the time to leave us a response, Charles! Feel free to stop by if you ever need any more help.
Staff and service was fine.
Staff and service was fine... wait time was an issue... overall experience was ok...thanks
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (714) 627-5556. We hope to hear from you.