Reviews
I had a quick and smooth experience at Tustin Infiniti.
I had a quick and smooth experience at Tustin Infiniti. Jeffrey was great and explained everything clearly to me. The waiting area was clean and upkept.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ana, we are so pleased you enjoyed your visit to AutoNation INFINITI Tustin! Feel free to reach out to us if you need anything. Have a wonderful day.
Dealership is very clean and welcoming and all the staff
Dealership is very clean and welcoming and all the staff are very Profesional and helpfull
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Staff was very helpful Dealership was very
Staff was very helpful Dealership was very clean Staff was also very responsive to customers
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! Take care!
The response to the customer was very verbal slow and
The response to the customer was very verbal slow and lack of knowledge did not allow the customer to know how to solve the problem
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Fred, we're disappointed to hear of the negative experience you had at our location. When you have an opportunity, please reach out to us at (714) 627-5556 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Service Department
Excellent Service was received when I took my Q50 into this Dealerahip.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Hanoze, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Excellent Servuce at Infiniti Tustin - Q50
I have had four Infiniti vehicles from Tustin Infiniti (now Autonation Infiniti) and always used the dealer service center in Tustin. Their staff are very professional and friendly. Jeff assisted me with an oil change and thorough check up on July 17th. He kept me informed during the entire process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mary, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
The service department performed a scheduled oil change
The service department performed a scheduled oil change and also checked my tires and made recommendations based on the current wear. Service advisor Gabriel Paramo attended to me personally, honored an oil change credit I had and communicated via text several times. He also arranged complimentary one-way transportation, so I didn't have to wait for the car. This is my third Infiniti sedan and all have been serviced at the Tustin dealership.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Outstanding, very professional service.
Outstanding, very professional service. Infinity team was kind, patient, and knowledgeable about vehicle. No pressure or stress about purchase. Would highly recommend this dealer again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Outstanding and professional service. Would highly recommend coming to this dealer. No pressure or stress sales team.
Hello Kayoko, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Tony was very efficient, knowledgeable and courteous.
Tony was very efficient, knowledgeable and courteous. Financing was a tedious experience. the facility was very clean.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Very pleased
Other than taking longer than promised all was quite satisfactory, and if the car was serviced with the same level of attention that my car received when it was cleaned before it was returned to me, then I expect that it was as excellent, as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Isaac, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!