Reviews
What a great experience we had from the online
What a great experience we had from the online correspondence, meeting with our rep (Moe was the best), the financing, and even after we drove off the lot! Everyone was honest, kind and great to work with, definitely didn't feel the stress or pressure like you do at other dealerships. Have already recommended them to our friends and family!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation INFINITI Tustin! We appreciate your recommendation of AutoNation INFINITI Tustin and we hope to be of service again in the future.
Service went really well.
Service went really well. Car was done in a decent amount of time, and Hazel was awesome with her customer service through the entire process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
The staff is very responsible and insists on completing
The staff is very responsible and insists on completing every job despite exceeding working hours
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Well done
What can I say about leasing a new car and trading one in ? Like going to the dentist, getting a xxxxxxxx exam, or seeing the proctologist, correct? Never fun, lots of potential anxiety! Seriously, everyone I engaged with at Infiniti was professional, knowledgeable, sincere and fun, while bringing boatloads of personality to the process. Much thanks to Ash, Alder, Sarah, Nima, and Edgar in Finance for making this process great again!
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- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I did not intend to buy at all, but I bought a car from
I did not intend to buy at all, but I bought a car from very professional and friendly sales group, especially Ashkan, and I will introduce this group to all my friends.👍👍👍👍
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Dealership is very clean.
Dealership is very clean. Hazel Lopez was very Professional and helpful. Didn't wait long for them to pull up my car and was out within 5 minutes.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Fast, quick, super informative and everyone was extremely
Fast, quick, super informative and everyone was extremely kind. They gave you truthful info and wanted the best fit for you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Cooper, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Infiniti Service Feedback
Great experience for my first time service of my QX50, very friendly staff. Joseph was great.
- Customer service 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mike, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
This was the most pleasant car buying experience in all
This was the most pleasant car buying experience in all of my 63 years. I would definitely buy another car from this dealership. Sam and Tony were outstanding.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service Team is excellent.
Service Team is excellent. Strong communicators. Very knowledgeable. I give them 5 Stars. My two-star rating is due to pricing. My car needed a new compressor to support my air conditioner. Price from Auto Nation Infinity Tustin was $2,500. I checked price at Infinity of Mision Viejo. Price was $1,772. Price at Big O Tires, Lake Forest was $ 1,246. As you can see, pricing discrepancies were significant.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (714) 627-5556 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Auto Nation Tustin, Not much to talk about. I had the new compressor put in at Big O Tires. My air conditioner is working great. By checking competitive pricing, I saved $1,254. I wonder how much I was over charged at earlier services I had done at Auto Nation Infinity in Tustin.