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Jim Ellis Maserati

(252 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–7:00pm
Tuesday 8:30am–7:00pm 7:30am–7:00pm
Wednesday 8:30am–7:00pm 7:30am–7:00pm
Thursday 8:30pm–7:00pm 7:30am–7:00pm
Friday 8:30am–7:00pm 7:30am–7:00pm
Saturday 8:30am–7:00pm 7:30am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 4 awards
2024 state dealer award 2023 state dealer award
2024 consumer dealer award 2023 consumer dealer award
New (866) 471-0362 (866) 471-0362
Used (866) 471-1771 (866) 471-1771
Service (866) 472-0242 (866) 472-0242

Reviews

(252 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Maserati from DealerRater.

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Great Service and great job.

Great Service and great job. I will continue to use you guys. Jamal was excellent in explaining and getting my car repaired. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

Let me start by saying I would rather have a teeth pulled

Let me start by saying I would rather have a teeth pulled than shop for a vehicle simply because of the traditional haggling back and forth. But after speaking with Jamal Diamond, Service Advisor who was overseeing a repair to my Alpha Romeo and my sharing I was going to look for something else…with a check already to buy a Maserati at another dealership he asked me to at least consider looking at their vehicles first. He explained the value in puchasing from a Maserati dealership where they specialize in and service them and asked me to reconsider it as he really wanted me to be happy with this purchase. He referred me to Somphet in Sales, who was so warm, professional and an incredible listener with logic that was shared throughout the process; there was no back and forth period. I ended up creating new friendships along the way. I absolutely love my Maserati but this experience and interaction with Jamal, Somphet and Annise was so incredible anyone looking for a Maserati owe it to yourself to experience this team. MBG

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Mary, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

Adam Rich as super thorough in explaining all I needed to

Adam Rich as super thorough in explaining all I needed to know about additional warranty. Wow! Rachel Castro and Adam Rich, a winning team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Katie, we're happy you found our staff so supportive during your experience here at Jim Ellis Maserati. Please don't hesitate to reach out if there's anything additional we can do for you.

Our experience with Raychel Castro was fantastic!

Our experience with Raychel Castro was fantastic! She was ready for our appointment, knowledgeable about the vehicle, and such a pleasure to work with! Car buying can be difficult, but Raychel made it easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Maserati, we value our customers and we look forward to seeing you on your next visit. Take care!

Raychel made the car buying experience a pleasure.

Raychel made the car buying experience a pleasure. She was knowledgeable and attentive. She and Adam were very communicative and even worked with finance to get us the best APR available. Thank you and I LOVE my new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

Raychel was awesome, great customer service and she gave

Raychel was awesome, great customer service and she gave me all the information I needed. Adam in Finance went that extra mile for me and I will always be grateful. They both made the process so much easier. I’m so happy that I finally got my dream truck Maserati Grecale 🥳🥳🥳 ask for them and you won’t be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

The dealer provided great customer service.

The dealer provided great customer service. Explained in detail issues and services that needed to be done. Ensured I was satisfied with my services. I hope to continue working g with this service consultant in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Maserati! Please let us know if there is ever anything else we can do for you! Safe travels!

I went to the Maserati dealership because I had a problem

I went to the Maserati dealership because I had a problem with my car. Service advisor Jerry Rinehart was very kind. jerry is very comfortable and treats guests well. thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Anna, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

Jamal Diamond was incredible.

Jamal Diamond was incredible. Very professional and prompt with customer communication. Highly recommend this service department and highly recommend you contact Jamal for all your service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Maserati! Please let us know if there is ever anything else we can do for you! Safe travels!

Jamal Diamond is the best service adviser I ever worked

Jamal Diamond is the best service adviser I ever worked with. He did a fantastic job . Thx Jamal’. Dauda Saibu

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Maserati! Please let us know if there is ever anything else we can do for you! Safe travels!