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DCH Toyota of Oxnard

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (182 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (182 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Pleased customer

Went in for some suggested repairs. My service advisor, Alex, was very honest about what the priority repairs were. Glad he took the time to discuss my priority repairs for the well-being of my car and my pocketbook.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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True to their word

I want to thank Ed and Donald for their excellent service and help in buying a 2015 Avalon Hybrid. And thanks for sticking to an excellent price. I will definately recommend y'all to my friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good service

I've been coming to Toyota of Oxnard for years and always recieve good service from them. This time our service tech. was Simon. He was very helpful and friendly. He took the time to explain what needed to be done to my car and I really appreciated that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service

Alex was courteous and professional. Service was performed in a satisfactory and timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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great customer service

We have been searching for a replacement vehicle for the last 6 months. We have found a few possibilities, but in at least 2 instances we were treated extremely poorly by overly zealous sales staff who refused to answer questions directly and assumed we were as stupid as they were. Then we saw a vehicle on the DCH Toyota of Oxnard website together with a video of the vehicle. We called and went over. The salesman, Tim Lee, was like a ray of sunshine compared to what we had previously encountered. He and the financial department are to be commended for their customer service and excellent demeanor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience!!

Eddie and Ricky really took care of us and were very informative and professional. We would highly recommend DCH Toyota of Oxnard for anyone to get a great price (internet is awesome!!), a fair price, and a wonderful experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best place in Town!

Took me in right away! Bob was friendly and took care of everything I listed that I needed looked at. Also let me know I was due for my 20k check up andy was so sweet to my two little girls gave them teddy bear and a xxxxxx stuff animals! My girls also loved the free yummy cookies! As always they went above and beyond service taking care of everything! When done he had all the paperwork organized for me to look thru and so later I could read everything so I know what I need to do to take car of my Van. I drive from Agoura out here to Oxnard passing two other Toyota dealers just to come here because I love the customer service. They have a clean comfortable sitting area a big screen tv or couches in another quite area to just relax and get caught up. I don't "feel" the pain of waiting at a car lot for my car to be worked on here. I recommend this place by far! After all I have bought two cars here and been coming for all servicing for the last 15 years!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Maryann, we can not thank you enough for your business. We are so glad Bob and Andy took great care of you and your two daughters; we will be sure to tell them all of your kind words. We are so flattered to see such a nice list of the things you liked at our dealership. Here at DCH Toyota of Oxnard, family is our top priority. Thank you for your loyal service and we look forward to seeing you again!

Great Service

May 11th we brought our 2015 Highlander in for it's 10,000 miles check up. Jasmin Lawson was very helpful and friendly. We were so surprised at such a short wait. Thank you for taking care of our car. We really love our new Highlander.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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4Runner purchase

What a great buying experience, thanks to Dean and the gang at Toyota of Oxnard. There was only one misplaced item in the list of purchases, but it was quickly fixed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service was excellent!

I was on time for my appointment and the service of the car was completed within a couple hours. I was satisfied with the service and the service agent, Raymond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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