Reviews
Disappointed customer
Car cuts off and wont start up. Paid $500 for a battery which they stated I needed. 7 months later car still cutting off. I do not recommend anyone buy a car from Ourisman.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Avoid this place
Called and talked to Natasha Jones and gave her my information never heard back from anyone I guess they don?t want to sell cars. Also tried to get in touch with Willie Younger same thing no response
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Not upfront with pricing & don't keep appointments
They said I had to come in for pricing and they could get me that info right away. I set an appointment and an hour and a half later I was still waiting for final pricing and a breakdown of the costs. Nowhere near as advertised and took forever. Went to another dealer and an hour later I walked out saving thousands compared to Ourismann. They were nice to me though.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Arthur Thompson
I would like to acknowledge Mr. Gerald Holland for his outstanding services provided during my tenure at Ourisman Chevrolet. His demeanor was very professional, knowledgeable in his profession, customer service friendly, very tactful in answering my questions. He was respectful, kind and courteous. In conclusion, after purchasing my vehicle Mr. Holland guided me through the process of installing Onstar. Thank you Mr. Holland for your outstanding services
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It was truly a team effort to get this vehicle to
The family owns be Chevrolet did everything to dispel the myth of car salesman from the minute that I walked in the door I felt like I was amongst friends and they helped me a lot they were patient while I was trying to decide to make this unexpected event in my life and I was an emotional wreck and I came out of it smiling and happy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Malibu 2005
I went in to have my car service and repaired in which it was done. But the service cashier had closed so I had to go to the new part, so instead of paying for my 2005 Malibu instead I walked away with a 2017 Malibu. My experience is one that I will never forget. My salesman Eric was great and I really enjoyed my experience. It was great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Shopping for new car
They were very helpful and respectful with my wishes in a preference
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
YOU MUST PURCHASE YOU NEW CAR HERE!
I'm still in shocked that I left the lot with a brand NEW CAR! 2017 Chevrolet Cruze with 5miles on it..!!! I'm 21 with no so good credit experience and MANY INQUIRIES. After trying for 2 years to get a Reliable car , Chevrolet in Marlow Heights MD Came through..!!! I'm so Grateful and appreciative of how ALL the workers came together and helped me out to get in my new car. It's truly a Miracle and God made this happen but he used some wonderful people in the process and I am speechless. A Special shout out to my sales representative Theresa Lewis! I felt like she was family ?. Very helpful, professional, loving, concerned for me getting a car. She and her coworkers went above and beyond to get me in my new vehicle. I'm so grateful to have witnessed such professional people who went ABOVE AND BEYOND to help me. YOU GUYS ARE ALL AWESOME. 100% Recommend Individuals to Purchase from this dealer...!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Missing Items after Service
CDs were missing from glove compartment after service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
WORST EXPERIENCE EVER
Worst Service Experience Ever! I called to get my car I purchased June 2016 fixed due to check engine light coming on for the second time for the same issue.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase