Reviews
Great Service
I had a wonderful experience. Great atmosphere and Great customer service. Raegan listen to all my wants and delivered it. I would highly recommend him to potential customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the excellent review, Mercelle! It is great to know that Raegan and our teams excellent customer service has earned your continued patronage. Thank you for your recommendation as well. Please feel free to call or stop by if there is anything else we can do to help you. Best, Kenny Powers, General Manager
service ok.
the service department was good they took care me in no time. I would like thank the service manager david cornell for helping me.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Daniel and thanks for your kind words! We appreciate David as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Best, Kenny Powers, General Manager
It got a little bit better but still not satisfied
I was the first customer there for an oil change and got there at 630 hoping to be no more 1 hour after they opened at 8. I did not get finished until 10. They gave me my keys but did not have pulled to the front so I had to fins the person who helped me give him back my keys and he brings my car to the front. This is my second oil change and I'm still not fully satisfied.
- Customer service 3.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shenell, thank you for taking the time to share your recent experience with us. We want each customer to be completely satisfied upon visiting us and we regret you did not experience that standard of service during your visit. If there is anything that we can do to help address the situation, please don't hesitate to contact me directly. Sincerely, Kenny Powers, General Manager, 301.423.4000
Great service /
There is one problem I have with Ourisman . Each time I had my tires rotated , the service person did not tighten the center hub on at least one wheel and I end up loosing one, and had to replace it for $ 47.00.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
George, I am concerned for your recent dissatisfaction with our service department. Our customers are our top priority, and I am sorry if we have failed to meet your needs on your last visit with us. If you would like, please contact me at your earliest convenience, so I may further understand the situation and begin to work toward a resolution. I look forward to hearing from you. Sincerely, Kenny Powers, General Manager, 301.423.4000
repair
Only problem was that I had to call to find out when my car would be ready, then after I called I received an email.
- Customer service —
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide this feedback, Violet. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Best, Kenny Powers, General Manager
Mr. Anthony was very courteous & professional
They kept my car longer than I expected...They did not fix the message that comes on the screen about my tire. I will have to take it back or to someone else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tonja, I regret to hear about your recent experience with us. If you could please contact me directly, I will personally ensure this matter is resolved and a satisfactory solution is reached. Thank you. Sincerely, Kenny Powers, General Manager, 301.423.4000
Service
I don't know why you give appointments when it is first come first served. I got there at 6:50 and was taken at 7:10. The wait wasn't looking long but it just seems unnecessary to give out appointments.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We would like to thank you for sharing this feedback. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Kenny Powers, General Manager
Customer Service
I like the fact that Mr. Cox found the car I actually wanted, I will always buy from Ourisman Chevrolet.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share with us, Melvin! The goal of the dealership team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that Mr. Cox found what you wanted. Please remember that we're always here to assist you with any future auto needs and be sure to keep up with us on Twitter and Facebook for access to exclusive content. Best, Kenny Powers, General Manager
Helpful
Theresa and Darrin were very helpful during my process of purchasing my new car! They informed me every step of the way and made sure I received the best deal possible. --Posted as a service per authority of business, review written by customer.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Jacob. We are very happy to hear that Theresa and Darrin could be so helpful during your recent purchase with us and that they provide you the best deal possible. Thank you and we look forward to seeing you back again in the future! Take care. Best, Kenny Powers, General Manager
Car and Truck Service at Ourisman Chevrolet
Everytime I bring my car in for service, I'm treated with the upmost respect. And they service my car in a Professional and timely manner. Yes I will recommend family and friends to come to Ourismans Chevrolet in Marlowe Heights.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this fantastic review, Bettie! I am happy to hear that our team treated you with utmost respect that you definitely deserve. We are very happy to hear that your service was completed in a professional and timely manner. We appreciate your recommendation and we look forward to servicing you again. Be sure to follow us on Twitter and like us on Facebook to get exclusive specials! Best, Kenny Powers, General Manager