Reviews
Great Experience
From the moment we entered the dealership we were warmly greeted, Our salesman Dennis Trudo was exceptional in making us feel at home and showing us what we wanted and explaining models of Traverses and other vehicles of interest, just a great person.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
All of us at Ourisman Chevrolet Marlow Heights congratulate you on your new car!and appreciate the opportunity you presented to earn your business! Dennis is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our staff. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again. Regards, Kenny Powers, General Manager
Trailblazer Recall
The service was good, however it has been extremely difficult to get an appointment for my recall that fit my schedule.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The good ones!!!!!!
My wife and I would definitely recommend people to Ken Pankey and Mr. Magnus for a new car (The best customer service I've seen in this area in a while). Mr. Oz was a delight to work with and such a great person (thank you again for everything Oz). I forgot the name of the young lady who helped us with the additional coverage (like ding shield, tire coverage...ect ) she was very detailed and professional and was able to convince us on the coverage. We purchased 2 cars that day. We were owed a key for one of the cars which we agreed to come back for the key. Outside of Mr. Pankey it was difficult to retrieve our 2nd key for our Impala. When Mr. Pankey came back to work he made that difficult task easy. Then Ms. Lisa Woods helped me get the key cut and programmed. She had great customer service (she helped me and a few others while an older man with a limp was kind of standing around pointing orders instead of helping. This was a great experience minus for a couple blemishes.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buy at ourisman
The saleman was polite, easy to talk to and was eager with us to make good deal. We are satisfied.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Francis, thank you for the feedback! We are happy to hear of your positive experience at Ourisman Chevrolet Marlow Heights, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Best, Kenny Powers, General Manager
great service
Every time I come and get our car serviced MS.CAROLYN THOMAS always give me very good service...but I always see how she has great customer service with the clients she come in contact with..very good and kudos to her....
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
I have been getting my car serviced at Ourisman Chervolet-Marlow Heights since buying it in 2012. The service is great and the customer service is excellent. Thank you.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brenda, we appreciate your kind words about the entire service team. It's always great to hear from our customers and we're glad you were pleased with your visit. Thank you for continually choosing Ourisman Chevrolet Marlow Heights for your vehicle needs. Best, Kenny Powers, General Manager
warranty service, oil change
I had my second under warranty oil change, everyone was very helpful and it was completed in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Reuben for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Kenny Powers, General Manager
Great Seevice
The sales person that I worked with was Regan Harriston and he was very knowledgeable and kind. He made sure that me and my family was comfortable throughout our time spent there. After getting the car he help me set things up called to check on me after I left, and even offered to help me download my music since I had no CD player. My overall experience was great.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Annette and thank you for your kind words! Regan is a great asset and we appreciate him for giving you that comfort during your experience! We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Ourisman Chevrolet Marlow Heights. Please feel free to contact us if you have any questions about your new purchase. Best, Kenny Powers, General Manager
Wonderful purchase experience
Ken and Oz (The very friendly finance man from Turkey whose name I am not positive of) were excellent through the whole process!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cynthia, thank you for your feedback! We are glad that Ken and Oz provided you an excellent buying experience. Don't hesitate to contact us if there is anything else we can do for you. Best, Kenny Powers, General Manager
Friendly location. Care about their guest.
The staff at this location went above and beyond to serve me. I heard all the horrible stories about purchasing a new car and was real uncomfortable at first, but they made me feel like family. I really appreciated that. But they made feel like family. I really appreciated that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Angela, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Best, Kenny Powers, General Manager