Reviews
great service
Every time I come and get our car serviced MS.CAROLYN THOMAS always give me very good service...but I always see how she has great customer service with the clients she come in contact with..very good and kudos to her....
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Buy at ourisman
The saleman was polite, easy to talk to and was eager with us to make good deal. We are satisfied.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Francis, thank you for the feedback! We are happy to hear of your positive experience at Ourisman Chevrolet Marlow Heights, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Best, Kenny Powers, General Manager
Great Service
I have been getting my car serviced at Ourisman Chervolet-Marlow Heights since buying it in 2012. The service is great and the customer service is excellent. Thank you.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brenda, we appreciate your kind words about the entire service team. It's always great to hear from our customers and we're glad you were pleased with your visit. Thank you for continually choosing Ourisman Chevrolet Marlow Heights for your vehicle needs. Best, Kenny Powers, General Manager
warranty service, oil change
I had my second under warranty oil change, everyone was very helpful and it was completed in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Reuben for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Kenny Powers, General Manager
Great Seevice
The sales person that I worked with was Regan Harriston and he was very knowledgeable and kind. He made sure that me and my family was comfortable throughout our time spent there. After getting the car he help me set things up called to check on me after I left, and even offered to help me download my music since I had no CD player. My overall experience was great.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Annette and thank you for your kind words! Regan is a great asset and we appreciate him for giving you that comfort during your experience! We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Ourisman Chevrolet Marlow Heights. Please feel free to contact us if you have any questions about your new purchase. Best, Kenny Powers, General Manager
Wonderful purchase experience
Ken and Oz (The very friendly finance man from Turkey whose name I am not positive of) were excellent through the whole process!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cynthia, thank you for your feedback! We are glad that Ken and Oz provided you an excellent buying experience. Don't hesitate to contact us if there is anything else we can do for you. Best, Kenny Powers, General Manager
Friendly location. Care about their guest.
The staff at this location went above and beyond to serve me. I heard all the horrible stories about purchasing a new car and was real uncomfortable at first, but they made me feel like family. I really appreciated that. But they made feel like family. I really appreciated that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Angela, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Best, Kenny Powers, General Manager
You always get your way!!!
My goal was to leave with a new car. An i did! I usually will not put money down when buying a car but this time it made more sense and in order for this to occur i had too. I was able to trade my truck for a car. It worked out because i was upside on my car loan an they gave me the maximum amohnt of money for my trade, i had been to 3 other dealers and they could not get pass my roll over amount. They even gave me a week to gather up all the money. So i really appreciate them for that!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paige, we love hearing about customers who have a great experience at Ourisman Chevrolet Marlow Heights and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Best, Kenny Powers, General Manager
Chevy Cuze that need an oil change
I need an oil change. The representative has a history on my car and realize a recall on a chevy cruz for a computer chip was needed. She ask me if I would like the service today and then offer a special of tire rotation along with oil change. I really appreciate staff members that are knowledgeable about service and product. I always look forward to coming to this dealership
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Linda, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Kenny Powers, General Manager
You DO Always Get Your Way!
My experience with Ourisman of Marlow Heights is always great! Customer service is always excellent, and the sales professionals and Finance team are very knowledgeable. I want to specifically speak about the two people who helped me drive off with a new 2015 Camaro...Brian Washington in Sales, and Dick in Finance. Brian was VERY helpful and did all he could to ensure that my trade-in was successful. He was very helpful and very professional. He is an excellent salesman and I give him 10 stars! Dick went above and beyond to lower my monthly payments and give me the best deal possible. He is extremely seasoned and knowledgeable, very nice, great sense of humor, and very personable. I will continue to do business with Ourisman Chevrolet, and recommend anyone I know who is searching for a vehicle, to try here first, for top quality vehicles and excellent satisfaction!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Miriam, it was a pleasure to read about your car buying experience at Ourisman Chevrolet Marlow Heights. Congratulations on your new vehicle! It's delightful to know that Brian, Dick and the rest of our team were able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Best, Kenny Powers, General Manager