Reviews
great service
My sales person was very friendly and patient with me. The finance guy was patient and understanding. The dealership in a whole was great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chante, thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with their car buying experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Best, Kenny Powers, General Manager
Great One On One Customer Service
The service from Jayson was beyond exceptional, however the initial wait time and lack of acknowledgement severely irritated me. I had to be told by another waiting customer that the check in person was taking new names for service. When I approached the check in sheet the person took it from me in the midst of me signing it and asked what I needed. I understand that it was extremely busy but a level of customer service should still be observed.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Adisa and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Jayson was there to provide you with such exceptional service! Thank you again. Be sure to like us on Facebook and follow us on Twitter to catch great service specials! Best, Kenny Powers, General Manager
Exceptional service
Lisa Woods and her team are exceptional. Lisa is the best. She's all about customer service and does her job exceptionally well. I always ask for Lisa when I have to call about my vehicle because I know she'll take care of me in a prompt and efficient manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Lisa and the rest of the team were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best, Kenny Powers, General Manager
Great Service
The staff was Friendly and helpful. They even checked for recalls on my vehicle. I am glad I purchased my car at Ourisman Chevrolet.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Eric and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at the dealership. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Kenny Powers, General Manager
Wonderful Buying Experience
My salesman was wonderful in each and every step of the transaction and my finance manager was just as diligent and patient as I could have asked for. Thank to both for an outstanding service
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing about your visit with us! I am happy to hear that our sales team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. Congratulations on your new purchase. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Best, Kenny Powers, General Manager
Excellent Saleman
They took us as soon as we arrived. It did not take long, our salesman, Gerald met with us and asked us about the vehicle. It was a great experience. Gerald has never been pushy, we was patient with us and showed us various options, we was very professional and was the reason my husband and I purchased a vehicle from Ourisman Chevrolet. It was a pleasure doing business with him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Congratulations on your new vehicle, Sandra. Thank you for writing such a marvelous review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Gerald was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Kenny Powers, General Manager
Customer Service
I love Lisa Woods. She's the best! She always makes you feel welcome during your wait there so I greatly appreciate it.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Vicki and thanks for your kind words! We appreciate Lisa she have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again and make sure to like us on Facebook and follow us on Twitter to catch the latest service specials. Best, Kenny Powers, General Manager
Great service
Had an 8:00 am appointment to have my air conditioner checked. Was seen at 8:00 and was out by 10:30 am. Glad I didn't have to wait all morning.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Michele for the outstanding review! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Be sure to follow us on Twitter and like us on Facebook to get exclusive specials! Best, Kenny Powers, General Manager
My 1st Auto Service
my service advisor was very friendly and professional. She kept me informed on what was going on with my auto. My service to my auto was done in a timely manner.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this fantastic review, Dwight! I am pleased to hear that your service was completed in a timely manner and that she kept you well inform on the status of your service. Thank you and we look forward to seeing you again! Best, Kenny Powers, General Manager
Outstanding Assistant Service Manager
I was pleased with the service and attention received from Assistant Service Manager David Cornell. Mr. Cornell from the beginning of encounter was informative and attentive. Mr. Cornell advised me of services that my vehicle is in need of in addition to the service performed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Marilyn! One of our top priorities is exceptional customer care. I am happy to hear that David was there to take care of you and your vehicle. We are proud that this was offered to you during your recent visit. If you haven't yet, check us out on Facebook and Twitter for access to our special offers! Best, Kenny Powers, General Manager