Reviews
Great Service!
I always enjoy coming to get my vehicle serviced at Ourisman Marlow Heights. I come see Lisa Woods, my "go-to" service representative for many years! She's like family so I go to her for whatever I need. I go relax in the waiting room and soon my vehicle is ready. One thing I'd like is a car wash, but because of time I'm unable to wait 2 hours for this service. It would be nice to have my vehicle wash/vac directly after service done. Oh well, maybe next time! See you in September!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dolly, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what Lisa and the rest of our team value you and we make every effort to make our customers feel that way. We can't tell you enough how much your customer loyalty means to us. We are very happy that we've had the opportunity to service you over the years and we look forward to the next! We truly thank you again and we'll see you again soon! Best, Kenny Powers, General Manager
Great
After bringing my Chevy Equinox in 3 times in one week, Mr. Willie Paul stepped in and assured me that there wouldn't be a fourth time. I was extremely frustrated but Mr. Willie promised me that they would find the problem and he did, I couldn't be happier.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Leslie, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that Willie and our team were able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Ourisman Chevrolet Marlow Heights and we look forward to your continued business. Best, Kenny Powers, General Manager
Long wait time, poor customer communication
Although I arrived at 8am it took 4 1/2 hours for a oil change. Mr. Anthony was very helpful of keeping my up with the time cause I explained I had a 1:00 appointment. The customer service could of been better communicated when I arrived as to how people where being serviced and in what order, it was very confusing.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Candice, I am concerned for the dissatisfaction you experienced with our service department. It is unfortunate to hear that our team was running behind schedule with the automotive work performed on your vehicle. I can assure you that the negative details you've mentioned do not reflect our typical business practices nor do they live up to our professional standards. We hope to gain the opportunity to sincerely make it up to you. Please feel free to reach out to me personally. Sincerely, Kenny Powers, General Manager, 301.423.4000
Great service
My wife and I experience at the dealership was great. Our salesman was great. It probably was the best experience we have ever had at a dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chris, I really appreciate you being so kind as to write this review about you our experience at our dealership. We try our best to stand out from other dealers in terms of service excellence. It is quite an accomplishment to hear that we provided you the best experience you have ever had. We would love to work with you again in the future. Regards, Kenny Powers, General Manager
Great service in each department
Each department from the salesman Eric Leyton, Finance to the Sales Manager the experience was great. Chevy really has top notch people representing them. Thanks Chevy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Towanna, thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our Eric and our team were able to gain your trust in our business. We look forward to servicing your future automotive needs! Best, Kenny Powers, General Manager
Great timely service
I got in and out in a timely manner got the vehicle I wanted at a very good price who could ask for more
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Cordelia for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Kenny Powers, General Manager
Great service, very organized, and clean
All of the associates were courteous and amicable; they kept me informed through out the purchasing process. They clarified on all pertinent issues.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dwayne, we love hearing about guests who have a great experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Ourisman Chevrolet Marlow Heights. Please feel free to contact us if you have any questions about your new purchase. Best, Kenny Powers, General Manager
Great Service
I had a wonderful experience. Great atmosphere and Great customer service. Raegan listen to all my wants and delivered it. I would highly recommend him to potential customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the excellent review, Mercelle! It is great to know that Raegan and our teams excellent customer service has earned your continued patronage. Thank you for your recommendation as well. Please feel free to call or stop by if there is anything else we can do to help you. Best, Kenny Powers, General Manager
service ok.
the service department was good they took care me in no time. I would like thank the service manager david cornell for helping me.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Daniel and thanks for your kind words! We appreciate David as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Best, Kenny Powers, General Manager
It got a little bit better but still not satisfied
I was the first customer there for an oil change and got there at 630 hoping to be no more 1 hour after they opened at 8. I did not get finished until 10. They gave me my keys but did not have pulled to the front so I had to fins the person who helped me give him back my keys and he brings my car to the front. This is my second oil change and I'm still not fully satisfied.
- Customer service 3.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shenell, thank you for taking the time to share your recent experience with us. We want each customer to be completely satisfied upon visiting us and we regret you did not experience that standard of service during your visit. If there is anything that we can do to help address the situation, please don't hesitate to contact me directly. Sincerely, Kenny Powers, General Manager, 301.423.4000