Reviews
You always get your way!!!
My goal was to leave with a new car. An i did! I usually will not put money down when buying a car but this time it made more sense and in order for this to occur i had too. I was able to trade my truck for a car. It worked out because i was upside on my car loan an they gave me the maximum amohnt of money for my trade, i had been to 3 other dealers and they could not get pass my roll over amount. They even gave me a week to gather up all the money. So i really appreciate them for that!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paige, we love hearing about customers who have a great experience at Ourisman Chevrolet Marlow Heights and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Best, Kenny Powers, General Manager
Chevy Cuze that need an oil change
I need an oil change. The representative has a history on my car and realize a recall on a chevy cruz for a computer chip was needed. She ask me if I would like the service today and then offer a special of tire rotation along with oil change. I really appreciate staff members that are knowledgeable about service and product. I always look forward to coming to this dealership
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Linda, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Kenny Powers, General Manager
You DO Always Get Your Way!
My experience with Ourisman of Marlow Heights is always great! Customer service is always excellent, and the sales professionals and Finance team are very knowledgeable. I want to specifically speak about the two people who helped me drive off with a new 2015 Camaro...Brian Washington in Sales, and Dick in Finance. Brian was VERY helpful and did all he could to ensure that my trade-in was successful. He was very helpful and very professional. He is an excellent salesman and I give him 10 stars! Dick went above and beyond to lower my monthly payments and give me the best deal possible. He is extremely seasoned and knowledgeable, very nice, great sense of humor, and very personable. I will continue to do business with Ourisman Chevrolet, and recommend anyone I know who is searching for a vehicle, to try here first, for top quality vehicles and excellent satisfaction!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Miriam, it was a pleasure to read about your car buying experience at Ourisman Chevrolet Marlow Heights. Congratulations on your new vehicle! It's delightful to know that Brian, Dick and the rest of our team were able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Best, Kenny Powers, General Manager
Great Service!
I always enjoy coming to get my vehicle serviced at Ourisman Marlow Heights. I come see Lisa Woods, my "go-to" service representative for many years! She's like family so I go to her for whatever I need. I go relax in the waiting room and soon my vehicle is ready. One thing I'd like is a car wash, but because of time I'm unable to wait 2 hours for this service. It would be nice to have my vehicle wash/vac directly after service done. Oh well, maybe next time! See you in September!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dolly, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what Lisa and the rest of our team value you and we make every effort to make our customers feel that way. We can't tell you enough how much your customer loyalty means to us. We are very happy that we've had the opportunity to service you over the years and we look forward to the next! We truly thank you again and we'll see you again soon! Best, Kenny Powers, General Manager
Great
After bringing my Chevy Equinox in 3 times in one week, Mr. Willie Paul stepped in and assured me that there wouldn't be a fourth time. I was extremely frustrated but Mr. Willie promised me that they would find the problem and he did, I couldn't be happier.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Leslie, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that Willie and our team were able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Ourisman Chevrolet Marlow Heights and we look forward to your continued business. Best, Kenny Powers, General Manager
Long wait time, poor customer communication
Although I arrived at 8am it took 4 1/2 hours for a oil change. Mr. Anthony was very helpful of keeping my up with the time cause I explained I had a 1:00 appointment. The customer service could of been better communicated when I arrived as to how people where being serviced and in what order, it was very confusing.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Candice, I am concerned for the dissatisfaction you experienced with our service department. It is unfortunate to hear that our team was running behind schedule with the automotive work performed on your vehicle. I can assure you that the negative details you've mentioned do not reflect our typical business practices nor do they live up to our professional standards. We hope to gain the opportunity to sincerely make it up to you. Please feel free to reach out to me personally. Sincerely, Kenny Powers, General Manager, 301.423.4000
Great service
My wife and I experience at the dealership was great. Our salesman was great. It probably was the best experience we have ever had at a dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chris, I really appreciate you being so kind as to write this review about you our experience at our dealership. We try our best to stand out from other dealers in terms of service excellence. It is quite an accomplishment to hear that we provided you the best experience you have ever had. We would love to work with you again in the future. Regards, Kenny Powers, General Manager
Great service in each department
Each department from the salesman Eric Leyton, Finance to the Sales Manager the experience was great. Chevy really has top notch people representing them. Thanks Chevy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Towanna, thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our Eric and our team were able to gain your trust in our business. We look forward to servicing your future automotive needs! Best, Kenny Powers, General Manager
Great timely service
I got in and out in a timely manner got the vehicle I wanted at a very good price who could ask for more
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Cordelia for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Kenny Powers, General Manager
Great service, very organized, and clean
All of the associates were courteous and amicable; they kept me informed through out the purchasing process. They clarified on all pertinent issues.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dwayne, we love hearing about guests who have a great experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Ourisman Chevrolet Marlow Heights. Please feel free to contact us if you have any questions about your new purchase. Best, Kenny Powers, General Manager