Reviews
Dealership that has the inventory and staff
I came in with an internet sell and was sure that I would be leaving with the car. Eventhough we hit a snag with the Chevrolet Employee discount you found a way to work it out, and was able to take the car homne that day. Considering a 200 mile return trip to get the car 4 days later, I left very happy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Melvin, we're thrilled to hear that we could make your car shopping experience so wonderful! Congrats on your new car! We appreciate your business and don't hesitate to contact us if there's anything else we can do for you. In the meantime, be sure to stay connected with us on Facebook and Twitter. Best regards, Kenny Powers, General Manager
Service
I was given a rental until my car was complete. The rental time had expired before I could get back to the dealer and they honored the exta time it took me to pick up my car. Thanks to the General Manager Mark and the Service Rep. David, who explained everything that should be done to my car and my warranties. They both were very friendly and informative.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patricia, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with friendly and exceptional service, and I am extremely happy to hear that your experience with us was so positive. I'll be sure to pass along your kind words to Mark and David as well. Please don't hesitate to contact us if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Kenny Powers, General Manager
Service was great
I thought the time was long for the work done. It inclouded: An oil change, a tire rotation and overal inspection of the vehicle to ensure the proper operation of all systems.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fredric, I am pleased to hear that your overall experience with us was so positive. However, I would like to apologize if the service took so long. Our primary focus is to provide each and every guest with a friendly and efficient visit, and your feedback will certainly be taken into consideration. We appreciate your business, and we look forward to serving you again in the future. Best regards, Kenny Powers, General Manager
excellent service
Roland Anthony was extremely excellent. But the person who did my car hit my car without even notifying me. I found out that my car was it when I was about to drive off. I spoke to Jose the manager who was on duty at the time took a picture and told me that he would get back to me to date. He has not. I spoke to Roland on Thursday and he told me to call back Jose .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kalisha,I would like to apologize for your recent experience with us. If you could please contact me directly, I will personally ensure this matter is resolved and a satisfactory solution is reached. Thank you. Sincerely, Kenny Powers, General Manager, 301.423.4000
great service, wasn't buying a car all day!!!
My experience was excellent Mr. Pankey was so very nice n understanding all my needs n purchasing of my vehicle got in got out and a nannerable time
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this great feedback, Christine! It's wonderful to know that Pankey provided you with the top-notch service that we pride ourselves on at Ourisman Chevrolet Marlow Heights. I'll be sure to pass along your compliments. I hope that you are enjoying your new car! We appreciate your business and hope to see you again in the future! Please feel free to contact us if we can help you out in any other way. Best regards, Kenny Powers, General Manager
Top tier service!!
This was a last minute decision to trade my car for a 2015 Silverado. I was very indecisive, but Charles was very patient with me. He worked very hard digging through the inventory to find exactly what I was looking for. I was very impressed with Charles and everyone else that was involved in this deal. Thank you Ourisman!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, thank you for taking the time to write such a great review! Charles and our entire team strive to create a positive buying experience for every customer, and they will be thrilled to hear that they've been successful at this. Congrats on your new 2015 Silverado! Please let us know if there's anything else we can do for you! Also, be sure to stay connected with us on Facebook and Twitter to stay in the loop with dealer news and specials. Best regards, Kenny Powers, General Manager
Great Service from knowledgeable representatives
My representative was very helpful and took very good care of me. I enjoy eyed my stay and have no problems on a return visit.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We truly appreciate you taking the time to leave us this great feedback, Samuel! We strive to provide exceptional customer service in all aspects of our dealership, and I'm glad to hear our staff took such great care of you. We hope that you will continue to come to us for any of your automotive needs. In the meantime, follow us on Facebook and Twitter to stay current on our latest news and special offers. Best regards, Kenny Powers, General Manager
custimer relations
The new car clinic was very helpful, it gave me a better understanding of how to deal with car problems, and more importantly who i'ed need to see to fix a problem.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reuben, thank you so much for taking the time to provide such great feedback. Our customers are our greatest asset, and I'm happy to hear your visit with us was a positive one. We appreciate your business and look forward to serving you again! Also, be sure to follow us on Facebook and Twitter for dealer updates and specials. Best, Kenny Powers, General Manager
The service was professional
Dave saw that my car was service in a timely and professional manner. Everyone was professional and friendly. Thanks again. Ms Bettie Porter
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ms. Bettie and thanks for your kind words! We appreciate Dave and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again and we hope to see you soon! Best, Kenny Powers, General Manager
Best dealership in the world bar none.
The Ourisman Chevrolet of Marlowe Heights team is the best in the world. I have told family,friends and coworkers about the great service provided by the great staff at Ourisman of Marlow Heights!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to write this review, Dwayne. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear about your positive experience at Ourisman Chevrolet Marlow Heights. If you have any further needs, do not hesitate to come back in for a visit. Best, Kenny Powers, General Manager