Reviews
all around excellent service
I loved dealing with David Cox this was my 2nd car we brought from him and as long as he work for you guys we will come back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It was a pleasure to read about your second car buying experience at Ourisman Chevrolet Marlow Heights. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that David was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Kenny Powers, General Manager
Great service and clean waiting room, the coffee w
Everyone was courteous. I didn't have to wait hours before my vehicle was serviced and I was on my way home!!!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lucinda, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please keep us in mind for future needs. Kenny Powers, General Manager
Maintenance Check
The rep was vey nice and cordial. Took my car immediately. Very comfortable in the lounge and employees always said "good morning" when passing through. Maintenance service was not long and I was very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eva, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Thank you again for taking the time to write this outstanding review. We look forward to seeing you again in the future! Kenny Powers, General Manager
Great service
Very nice people special thanks to Terrance and Robby great customer service was very satisfied. I'll definitely be back to see you guys for any future issues.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly grateful for this awesome review! We are thrilled that Terrance and Robby were able to take care of you. We appreciate them providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Take care! Kenny Powers, General Manager
Interesting Week
I would say that my sales person, Charles did an excellent job for selling the vehicle. The only problem I had was that the day of getting the car, I was unable to take it off the lot because it wasn't ready. But they did let me me use another vehicle to get to and from work for the next day. When I returned the car, I was still waiting for like 3-4 hours just for my vehicle to be washed and cleaned. On top of that I had to wait almost a week to get my spare key and yet still haven't received my book for the car. As I programmed the OnStar for the vehicle, I downloaded the OnStar app, registered the vehicle, and found out my tires were already low and needed to put air in my tires. Reading 30/38 for all four tires. Then I had to go to the AutoZone to buy the tire caps where you put the air in, because they weren't on my car but just one on the drivers side. All I can say that if it wasn't for a special lady, which I forgot her name, I want to thank her. She kept me sane when I was ready to blow off on some people. Service department needs to speed up their process or be a team player with the sale associates. When the service department slacks off it looks bad on the sale person, and could mess up their clientele and/or rep.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback with us, Christina. We work hard to make sure our guests have a wonderful experience and apologize if some aspects of your prior visit with us have not been up to your expectations. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Kenny Powers, General Manager, 301.423.4000
clean and neat
My sales associate Ron, was GREAT! The process was not painfully long. customer service was the BEST! The dealership was very neat and clean, information was clearly visible. the tour of the dealership was very helpful. I love my new truck! Thank you for an outstanding experience and amazing service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kimberley, I am happy to hear that your time spent with Ron was a pleasing experience. We pride ourselves on the high level of our service excellence. Congratulations on your new truck! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Kenny Powers, General Manager
oil change
My sales person was awesome... He got me in and out of there as quickly as he could.. I am pleased
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Janie, it is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Take care! Kenny Powers, General Manager
Commendable experience
Excellent service. Worthy of note, staff members Tammy and Kevin professionally addressed all my concerns and provided excellent customer support.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us, Linda! I am happy to hear that Tammy and Kevin was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Kenny Powers, General Manager
great service and my sale lady was great
Very friendly and right up front about what they can do and cannot do depending on your credit and other factor
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us, Marsha! Our team works incredibly hard to exemplify the Ourisman Chevrolet Marlow Height commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Kenny Powers, General Manager
Great Services
I received much friendly, courteous, immediate assistance with much respect from staff, especially from Sales Rep., Ms. Lewis and Mr. O'Bannon in your Finance Dept. My visit was just totally awesome and the service along with the patience was unbelievable. I drove away in a new automobile on the same day, as I took my car in for a recall and en route, due to another problem, it went totally out on me and I was in dire need of another car. " Praise the Lord ! "
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Juanita, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Ms. Lewis and Mr. O'Bannon are great people person and they strive to create a positive buying experience for every customer. Congratulations on your new car! If you have any questions or concerns, please do not hesitate to come see us. Kenny Powers, General Manager