Reviews
EXCELLENT SALES & FINANCE TEAM
VERY POSITIVE EXPERIENCE I WILL RETUN FOR A FUTURE PURCHASE. I LOVE MY 2014 CHEVY MALIBU THANKS TO THE OURISMAN TEAM MY DREAM OF OWNING A BRAND NEW CAR BECAME A REALITY
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Andria, we appreciate you taking the time to share your experience with us and are happy to hear that our team was able to meet your needs. At Ourisman Chevrolet Marlow Heights, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Kenny Powers, General Manager
Quality Service
The salesman was very professional and the sales process did not take long. I did not have to wait hours and hours to purchase my SUV. Thank you Mr. Leyton.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new SUV, Marcea! We appreciate your comments and are happy to hear that Leyton was able to meet your needs. At Ourisman Chevrolet Marlow Heights, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Kenny Powers, General Manager
Great service and clean
I felt like was a round family someone who cared about me and not just selling a car I felt like my best interest is what cared about also they where very respectful professional honest and caring it didn't just stop with sales person Teresa it was with everyone who I meet that day
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
What an enjoyable review to read, Reginald! It is reassuring to know that Teresa and the rest of the team provided you with a hassle-free and welcoming shopping experience. Ourisman Chevrolet Marlow Heightss primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Dont hesitate to call or stop in if you should have any additional questions or concerns. We look very forward to seeing you again in the future! Kenny Powers, General Manager
I GOT MY WAY AT OURISMAN CHEVROLET
Always a pleasant visit, no problems none what so ever, customer service is great. I have always been with Ourisman for past 4 vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Angela, thank you for taking the time to share your feedback! I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Ourisman Chevrolet Marlow Heights. We look forward to seeing you again. Take care! Kenny Powers, General Manager
Service Experience
Staff was very competent and helpfule. They were very easy to deal with. However, the wait was horrible. We waited almost 5 hours. The waiting room needs better free coffee and snacks. The vending machine with the most choices was broken.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your great review, Eric. We are sorry for the impression you may have received regarding our service department. We do appreciate for your patience for the extended wait that you encountered. We strive for 100% customer satisfaction and were sorry to hear that your recent service visit did not meet your expectations. Please let us know if there's anything else we can do for you. Thanks again. Kenny Powers, General Manager, 301.423.4000
service
I brought my car in for an oil change. It would be nice to not have to sit two hours or more for an oil change.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dana, I'm sorry to hear about your recent visit to our dealership. Our customers are our top priority, and we do apologize if your vehicle's service needs have not been met. If you'd like, please contact me at your earliest convenience. I'd like to further understand what happened and see if we can make this up. I look forward to hearing from you. Kenny Powers, General Manager, 301.423.4000
Love these guys!
The staff here is always so polite and friendly. They give me knowledgable information about my car and go over all options with me. The customer service is Superb in my opinion and I will continue to take my car here for service and repaid as long as I own a Chevy. Kudos
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Brooke. We're completely committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Ourisman Chevrolet Marlow Heights, we value our customers and we look forward to seeing you on your next visit. Kenny Powers, General Manager
Mr. Holland: Excellent Sales Professional
My sales professional name was Gerald Holland. When I arrived at the dealership I informed him of my situation and told him what type of car I was interested in (2014 Cruze). Mr. Holland took to the car lot and showed every model available along with providing background information on the each car. This was very helpful in order to make my decision.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Adrienne, thank you for writing such an awesome review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Gerald was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Kenny Powers, General Manager.
Great service
My husband had to work with Marlow Hgts.Ourisman Gieco Center because the car needed repairs. The experience was incredible. The rental may have taken a little more time than expected because the need of cars by other customers moved through our appointment time but service, calls, and the immediate responses I recieved on questions, pick-up dates, and I actually left belonging in the rental which was returned to me immediately. The quality of work on my vehical really surprised me because I saw no differance Iin paint color an the body work was outstanding. Thanks Ourisman body shop, Gieco, and Tammy. Great work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Royce, thank you for sharing this great feedback with us. We feel our service department is what makes Ourisman Chevrolet Marlow Heights special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Kenny Powers, General Manager
Great people
I love the customer service and the people are very nice and friendly and i did not have to wait all day. So i would recommend alot of prople to come there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great survey, Shadoria. It is wonderful to hear that our staff at Ourisman Chevrolet Marlow Heights was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. Thanks for your recommendation. If you have any questions about the work that was done please feel free to contact us. Kenny Powers, General Manager