Reviews
Great Service, very professional and polite
Everone that I came in contact with were very perfessional and polite. They handled my concerns in a timely manner and I was very satisified with the work done. Thank you Ourisman!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Agnes, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. If there is anything more that we can do please come back and see us again. Take care! Kenny Powers, General Manager
Excellant Service
My visit was effective and fast. Thank you to Rondell Dunbar for his service a special thank you to Carlos for helping with Equifax situation involving my credit worthiness, and Mr.Dick Lamb for being honest and helping me with the best car note my money could buy!!! Very satisfied customer I am. Thank you Ourisman Chevrolet for giving me a chance to rebuild my credit..
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing about your visit with us April! I hope that we have earned your repeat business by working hard to get you the best service possible. Rondell is an asset to our company and it is encouraging to hear that he has impressed you by delivering the job in a fast and effective way. Thank Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers. Kenny Powers, General Manager
very well done
Well my experience with salesman Kenny Jones, was very pleasant, he does his job very well and I really liked him, he helped me out and made my visit there very pleasant.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cheryl, thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear that Kenny was such a great help to you. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Kenny Powers, General Manager
Great Service
My Service Adviser, Mr. Cornell is the best. I can bring my car in at any time, and he would take care of me immediately.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
JC, thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership satisfied with the service we provide. I am happy to hear that Cornell was able to make your visit with us a positive one. Visit us on Twitter and Facebook for access to our exclusive specials. Kenny Powers, General Manager
Outstanding Service from Start to Purchased
My experience was quick and easy. I normally dread going to dealership because it's almost like being forced or pressured to buy. I didn't get that feeling with my sell's person.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this fantastic review, Kerry! It is of utmost importance that our guests leave our dealership satisfied with the customer service they receive. I am happy to hear about your positive experience with us. Visit us on Twitter and Facebook for access to our exclusive specials. Kenny Powers, General Manager
Improved Service Check in procedures
I like the fact that I am able to schedule a service appt online. They are getting better at moving cars who have been checked in for service back into the service area to allow for the lines to check in not to be so long.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Renata, it is very kind of you to write us such a nice review. We aim to improve our services everyday in order to satisfy every customer that comes in the door. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Kenny Powers, General Manager
Great service and excellent sales teamwork.
I have purchased many cars over the years to include a Mercedes Benz and 2 Lexus vehicles and the service I received at Ourisman Chevrolet was the best to date! Ron Holton is a man of his word and I have a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to write this review, Diane! It helps us to know when we are doing well because it is what we strive to do on an everyday basis. I am very happy to hear that Ron was able to help you. Congratulations on the new car! If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Kenny Powers, General Manager
Pretty Good Service
Fast service, great group of guys who worked quickly on my vehicle to get me in and out in no time!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for this great review, Jacinta. We try to provide a quick but great service to all of our customers. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Kenny Powers, General Manager
I had to buy my last suv from Koons
I did not choose Ourisman because I refer two customer's to Mr Duckworth and they both end up buying a car, and I never receive my refer money. Every time when up there to ask for refer money they give me a different story so when to VA.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service
They took the car at the appointment time and did the work in less than a hour. This is great service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Edward, thank you very much for this interesting review. It is wonderful to hear that our staff was able to provide you with a great experience. We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Kenny Powers, General Manager