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Ourisman Chevrolet Mitsubishi -Curbside Pick Up and Home Delivery Available

(546 reviews)
Visit Ourisman Chevrolet Mitsubishi -Curbside Pick Up and Home Delivery Available
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 896-6792 (888) 896-6792
Used (888) 296-1827 (888) 296-1827
Service (877) 603-4171 (877) 603-4171

Reviews

(546 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman Chevrolet Mitsubishi -Curbside Pick Up and Home Delivery Available from DealerRater.

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Quick Service!

Lisa assured me, that I would be in and out quickly and wouldn't be late for work, and she came through! I was actually a little early! Thanks Lisa

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Couldn't locate car listed at lot!

I was looking to purchase a lightly used Chevy Spark from this dealer. We arrived only to follow our salesperson around the lot- they couldn't find the car! Several people were out looking for the car and it was nowhere to be found. I'm not sure I believe it ever existed. It was a bit of a bummer because the car supposedly had very low mileage and was in great shape. Until the car mysteriously disappeared, I had been leaning toward purchasing this vehicle. I'm still not sure whether the car was sold or ever existed to begin with. This is all very embarrassing for the dealer because I received no less than 12 emails from them between the time I found the car on cars.com and when I went to the dealer several days later.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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satisfied customer

The salesman was attentive and thorough during the purchasing process. The employees at Ourisman of Marlow Heights are very professional and I was happy with the service I received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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purchasing my 1st new car...

Theresa Lewis was a great help for choosing my 2013 Chevrolet Cruze! She showed me the better choice over a used car which was close to being the same payment. She answered all my questions. I am very pleased!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Buying Experince

The Manager, Sales Person, & Finance Person were very pleasant, understanding, & patient! This is the 4th Vehicle we have purchased from this Dealership & will return soon to check out another Vehicle. Thank you to the Staff of Ourisman Chevrolet, you all have always made my Vehicle Buying experience a pleasant one.one. Mr. & Mrs. Whitehead Jr.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ourisman Product and Service Department

The battery in the car I recently purchase died. Stephen, my sales representative assisted me with getting a new battery. Lisa( service department representative) is very knowledge able about the products and services of Ourisman. She has a great smile . I was on the road within 1 hour. Thank You Ourisman for taking care of this problem so quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service, aware of the maintenance needs

I came in for a regular oil change and Brian suggested some additional work that needed to be done. The best part of the experience was how Brian treated me and explained the additional services that needed to happen. This is truly what I expect in customer relations. Kudos to Brian and thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Services

I found the experience to be very enjoyable which is unique when talking about buying a car my salesman was great as well as the services there was no pressure for me to buy a car and they listened to what I had to say. I felt comfortable. I highly recommend Ourisman for those who are interested in buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service, Great Price

David Cox my Sales rep was patient and knowledgable. I love my new 2014 Chevy Malibu. Everyone was courteous. I would certainly buy from Marlow Heights Ouisman in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My Saturday Experience - AWESOME as USUAL

I used my online survey appreciation card to take care of some minor work and it all went well. Dave Cornell is the BEST!!! I absolutely admire and love to work with him... I went on a Saturday... didn't mind waiting 2hours, the luxury of the newly remodeled waiting area, is a plus. Just bring some bills, newspare, shopping list , laptop and make yourself at home... Love Ourisman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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