Reviews
Quick Service!
Lisa assured me, that I would be in and out quickly and wouldn't be late for work, and she came through! I was actually a little early! Thanks Lisa
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Couldn't locate car listed at lot!
I was looking to purchase a lightly used Chevy Spark from this dealer. We arrived only to follow our salesperson around the lot- they couldn't find the car! Several people were out looking for the car and it was nowhere to be found. I'm not sure I believe it ever existed. It was a bit of a bummer because the car supposedly had very low mileage and was in great shape. Until the car mysteriously disappeared, I had been leaning toward purchasing this vehicle. I'm still not sure whether the car was sold or ever existed to begin with. This is all very embarrassing for the dealer because I received no less than 12 emails from them between the time I found the car on cars.com and when I went to the dealer several days later.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
satisfied customer
The salesman was attentive and thorough during the purchasing process. The employees at Ourisman of Marlow Heights are very professional and I was happy with the service I received.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
purchasing my 1st new car...
Theresa Lewis was a great help for choosing my 2013 Chevrolet Cruze! She showed me the better choice over a used car which was close to being the same payment. She answered all my questions. I am very pleased!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Buying Experince
The Manager, Sales Person, & Finance Person were very pleasant, understanding, & patient! This is the 4th Vehicle we have purchased from this Dealership & will return soon to check out another Vehicle. Thank you to the Staff of Ourisman Chevrolet, you all have always made my Vehicle Buying experience a pleasant one.one. Mr. & Mrs. Whitehead Jr.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ourisman Product and Service Department
The battery in the car I recently purchase died. Stephen, my sales representative assisted me with getting a new battery. Lisa( service department representative) is very knowledge able about the products and services of Ourisman. She has a great smile . I was on the road within 1 hour. Thank You Ourisman for taking care of this problem so quickly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service, aware of the maintenance needs
I came in for a regular oil change and Brian suggested some additional work that needed to be done. The best part of the experience was how Brian treated me and explained the additional services that needed to happen. This is truly what I expect in customer relations. Kudos to Brian and thanks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Services
I found the experience to be very enjoyable which is unique when talking about buying a car my salesman was great as well as the services there was no pressure for me to buy a car and they listened to what I had to say. I felt comfortable. I highly recommend Ourisman for those who are interested in buying a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service, Great Price
David Cox my Sales rep was patient and knowledgable. I love my new 2014 Chevy Malibu. Everyone was courteous. I would certainly buy from Marlow Heights Ouisman in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My Saturday Experience - AWESOME as USUAL
I used my online survey appreciation card to take care of some minor work and it all went well. Dave Cornell is the BEST!!! I absolutely admire and love to work with him... I went on a Saturday... didn't mind waiting 2hours, the luxury of the newly remodeled waiting area, is a plus. Just bring some bills, newspare, shopping list , laptop and make yourself at home... Love Ourisman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase