Ourisman Chevrolet Mitsubishi -Curbside Pick Up and Home Delivery Available

This was my first time buying a car so my expectations were low. I expected to be hassled like you hear about car dealerships doing. This was not the case at all. David Cox was my salesman and a great one he is. He made me feel right at ease...no (proverbial) sleazy salesman here. A true professional he is. Mr. Cox made my first time buying a car a very pleasant and easy transaction...so much so, I went back to Mr Cox two weeks later and purchased a second brand new car from him. If you want a great price and fair financing give Mr. Cox and Ourisman Chevrolet a Try. Sincerely, J.S. a very happy customer.

They salesperson was great. I explain my situation and we went from there great experience.left with a new car

Purchased a fully-loaded 2017 Malibu Hybrid after shopping other local dealers. They provided us with a price $800 lower than anyone else, and the purchase was completed in just a couple hours late on a Sunday afternoon. Friendly, knowledgeable, honest and respectful. A great experience. We wI'll happily return.

This was my first time buying a new car so I was surprise to see over 5000 Miles on it everyone was nice I'm thankful *_~

On September 30, 2016 I purchased a brand new vehicle and it has proven to be the most horrible car buying experience I've ever had. Outside of the salesman, Wayne, every single person I have encountered (from just about the entire finance department to the general manager) at this dealership has displayed sub par (to say the least) customer service. No return phone calls, job incompetency, overpromising and under delivering...you name it, I am sure I have experienced it with them in just less than 30 days. Do yourself a favor and do NOT buy a car from here!!!!

Worst car buying experience ever. Never had managers yelling at me, leaving threatening messages on my work voicemail and refusal to refund my down payment.

First, I rate the service department a ZERO but I have to choose so 1/2 to 1 star and that is because I received the right keys. On 7/18/2016 took my Chevrolet equinox in for a routine oil change and cabin filter change at 7:30 this morning but only to walk into no greeting no acknowledgement of any kind. I had to approach a service advisor for him to help me after told my scheduled advisor called out sick. I was helped through me initiating the "excuse me?" and told it would be ready around 9:30 and I would receive a call. Well, that call never came and I had to call and inquire myself at 1:00 p.m. to check if my vehicle was ready. But before arrival and in driving to the establishment I called several times and left message to ask about using the bonus coupon to receive a discount and low and behold no one could be found-everyone is at lunch- or when I got to Ourisman I was even told I could go look for them!!?! are you serious??!! I was so irate that I ended up paying the original price and was handed the keys to go and retrieve my own vehicle. If I did not have warranty coverage on this vehicle I would NEVER go to Ourisman for service the customer is not first and the employees walk around lost -like they do not have a clue what is going on or are so busy they can not stop to just ask you to please be patient and I will be with you as soon as possible. Dissatisfied RTR customer

This was not a good experience at Ourisman Mitsubishi. The facilities were not what I would expect of a car showroom (no AC and rather unkempt). No one was friendly or inviting. The salesman who finally did bombard me was the stereotypical pushy, abrasive, uncaring salesman trying to cover his flaws with unnecessary banter. On top of that they pushed up the price from the internet for a very known cheap car. The cheapness of the car was proven with my "test drive". The parts in a brand new 2017 were cheap and made for a terrible drive. And even after I told the salesman I was looking for a car within a certain budget about "100" times, he still tried to sell me a car out of my budget. And he even had the nerve to say that my budget was more like a USED car budget. I knew that was bologna, because I've seen many NEW cars online that are definitely within my budget. I just so happened to like the car I went to view a little more. But now with the very, very poor "salesmanship" and test driving the car, I can see that I was right to shop around online for other makes and models and definitely other dealerships. I really just felt uncomfortable with the entire experience at Oursiman Mitsubishi and with Mr. Embden and I am happy to say that I got the heck out of dodge. I will be going to another dealership in hopes of finding a better customer service, a better buying experience and a better deal.

I went to this dealership on a Sunday to see a car I found on cars.com. When I got there not only did they not have the car I wanted but they were not open either. Their website states they were supposed to be open. I called the next day and was explained about a law that prevents them from being open on Sundays. I understand that but UPDATE YOUR WEBSITE. The Chevy side was open but not the Mitsubishi side. So I talked to the Sales manager and she tried to schedule me an appointment to come in. She didn't know I had talked to a salesmen earlier and he confirmed to me that the car I was looking for had been sold. But she emailed me a few times throughout the week to have me come in a test drive that particular model. The model they didn't have anymore. Even after I responded with "you don't have that car anymore". She still emailed me about coming in a seeing that particular car. I understand trying to get your customer in the door but if I'm calling about a specific car I'm not going to want a different one. I'm not going to drive an hour to go to a dealership just for them to not have the car I want. I'd just turn around a drive back home angry. The funny this is that car is still listed on their website. UPDATE YOUR LISTINGS AND YOUR WEBSITE!!!

I drop my Truck off at this dealer on 12/11/15 to have the brakes repair. After there service technician took a look at my truck. I was informed that I needed new calibers and break lines and the power steering radiator started leaking at the shop. I was asked to come back to the shop and take a look at what they found. So I did, looking at my cooling radiator for the power steering it was very clear that it was a fresh puncture hole. Looking at the calibers the only problem was the bleed ports were a little corroded. I was told they don't replace the ports only the calibers. The estimate to have this service done was $3500. My service representative did offer to try and have this price reduced. So I agreed to have the repairs done. After 21/2 weeks and me driving by there to see if my truck move at all. I notice my windows was down and the prior week it had rained. On 1-6-16 I get a call from my service representative letting me know that my truck was ready to be pick up and she had got the price reduced $250. After driving my truck home I noticed my seat heaters would not turn off and I had no control over the mirrors. Obviously rain had damage my door window switch panel. This place was very expensive and did very crappy work take your vehicle somewhere else..