Reviews
I was a customer.
My experience at Ourisman Chevrolet Marlow Heights was excellent. My main goal was met, when I drove my new car - 2017 off the car sales lot. Ourisman has many programs to choose from and to put you on the road. Mr. Dyson, Ms. Jennifer, and Mr. Scott were very courteous and professional. Thank you Ourisman for helping me and my family find new roads.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Purchase a new car very good sales team
Great place great people pleasure doing business with them
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Miss Gilyard
My experience with Ourisman Chevrolet is great I've bought two cars with the help of Bryant Washington was a great salesman that would highly recommend my friends and family to Ourisman Chevrolet
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience at Ourisman Chevrolet!!
This was my first time buying a car so my expectations were low. I expected to be hassled like you hear about car dealerships doing. This was not the case at all. David Cox was my salesman and a great one he is. He made me feel right at ease...no (proverbial) sleazy salesman here. A true professional he is. Mr. Cox made my first time buying a car a very pleasant and easy transaction...so much so, I went back to Mr Cox two weeks later and purchased a second brand new car from him. If you want a great price and fair financing give Mr. Cox and Ourisman Chevrolet a Try. Sincerely, J.S. a very happy customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sonic
They salesperson was great. I explain my situation and we went from there great experience.left with a new car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
True Deal-Makers!
Purchased a fully-loaded 2017 Malibu Hybrid after shopping other local dealers. They provided us with a price $800 lower than anyone else, and the purchase was completed in just a couple hours late on a Sunday afternoon. Friendly, knowledgeable, honest and respectful. A great experience. We wI'll happily return.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New car owner
This was my first time buying a new car so I was surprise to see over 5000 Miles on it everyone was nice I'm thankful *_~
- Customer service 5.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you for letting others know about your experience at Ourisman Chevrolet Marlow Heights, William. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Kenny Powers, General Manager
Absolutely Horrible Experience!!!
On September 30, 2016 I purchased a brand new vehicle and it has proven to be the most horrible car buying experience I've ever had. Outside of the salesman, Wayne, every single person I have encountered (from just about the entire finance department to the general manager) at this dealership has displayed sub par (to say the least) customer service. No return phone calls, job incompetency, overpromising and under delivering...you name it, I am sure I have experienced it with them in just less than 30 days. Do yourself a favor and do NOT buy a car from here!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your feedback, Lauren. It is important to us that we satisfy every customer and you actually really help us by bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Sincerely, Kenny Powers, General Manager, 301.423.4000
Ultimare Nightmare
Worst car buying experience ever. Never had managers yelling at me, leaving threatening messages on my work voicemail and refusal to refund my down payment.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Kenny Powers, General Manager, 301.423.4000
routine maintenance
First, I rate the service department a ZERO but I have to choose so 1/2 to 1 star and that is because I received the right keys. On 7/18/2016 took my Chevrolet equinox in for a routine oil change and cabin filter change at 7:30 this morning but only to walk into no greeting no acknowledgement of any kind. I had to approach a service advisor for him to help me after told my scheduled advisor called out sick. I was helped through me initiating the "excuse me?" and told it would be ready around 9:30 and I would receive a call. Well, that call never came and I had to call and inquire myself at 1:00 p.m. to check if my vehicle was ready. But before arrival and in driving to the establishment I called several times and left message to ask about using the bonus coupon to receive a discount and low and behold no one could be found-everyone is at lunch- or when I got to Ourisman I was even told I could go look for them!!?! are you serious??!! I was so irate that I ended up paying the original price and was handed the keys to go and retrieve my own vehicle. If I did not have warranty coverage on this vehicle I would NEVER go to Ourisman for service the customer is not first and the employees walk around lost -like they do not have a clue what is going on or are so busy they can not stop to just ask you to please be patient and I will be with you as soon as possible. Dissatisfied RTR customer
- Customer service 1.0
- Buying process 4.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I am sorry to hear about your visit. The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Sincerely, Kenny Powers, General Manager, 301.423.4000