Ourisman Chevrolet Mitsubishi -Curbside Pick Up and Home Delivery Available

This was not a good experience at Ourisman Mitsubishi. The facilities were not what I would expect of a car showroom (no AC and rather unkempt). No one was friendly or inviting. The salesman who finally did bombard me was the stereotypical pushy, abrasive, uncaring salesman trying to cover his flaws with unnecessary banter. On top of that they pushed up the price from the internet for a very known cheap car. The cheapness of the car was proven with my "test drive". The parts in a brand new 2017 were cheap and made for a terrible drive. And even after I told the salesman I was looking for a car within a certain budget about "100" times, he still tried to sell me a car out of my budget. And he even had the nerve to say that my budget was more like a USED car budget. I knew that was bologna, because I've seen many NEW cars online that are definitely within my budget. I just so happened to like the car I went to view a little more. But now with the very, very poor "salesmanship" and test driving the car, I can see that I was right to shop around online for other makes and models and definitely other dealerships. I really just felt uncomfortable with the entire experience at Oursiman Mitsubishi and with Mr. Embden and I am happy to say that I got the heck out of dodge. I will be going to another dealership in hopes of finding a better customer service, a better buying experience and a better deal.

I went to this dealership on a Sunday to see a car I found on cars.com. When I got there not only did they not have the car I wanted but they were not open either. Their website states they were supposed to be open. I called the next day and was explained about a law that prevents them from being open on Sundays. I understand that but UPDATE YOUR WEBSITE. The Chevy side was open but not the Mitsubishi side. So I talked to the Sales manager and she tried to schedule me an appointment to come in. She didn't know I had talked to a salesmen earlier and he confirmed to me that the car I was looking for had been sold. But she emailed me a few times throughout the week to have me come in a test drive that particular model. The model they didn't have anymore. Even after I responded with "you don't have that car anymore". She still emailed me about coming in a seeing that particular car. I understand trying to get your customer in the door but if I'm calling about a specific car I'm not going to want a different one. I'm not going to drive an hour to go to a dealership just for them to not have the car I want. I'd just turn around a drive back home angry. The funny this is that car is still listed on their website. UPDATE YOUR LISTINGS AND YOUR WEBSITE!!!

I drop my Truck off at this dealer on 12/11/15 to have the brakes repair. After there service technician took a look at my truck. I was informed that I needed new calibers and break lines and the power steering radiator started leaking at the shop. I was asked to come back to the shop and take a look at what they found. So I did, looking at my cooling radiator for the power steering it was very clear that it was a fresh puncture hole. Looking at the calibers the only problem was the bleed ports were a little corroded. I was told they don't replace the ports only the calibers. The estimate to have this service done was $3500. My service representative did offer to try and have this price reduced. So I agreed to have the repairs done. After 21/2 weeks and me driving by there to see if my truck move at all. I notice my windows was down and the prior week it had rained. On 1-6-16 I get a call from my service representative letting me know that my truck was ready to be pick up and she had got the price reduced $250. After driving my truck home I noticed my seat heaters would not turn off and I had no control over the mirrors. Obviously rain had damage my door window switch panel. This place was very expensive and did very crappy work take your vehicle somewhere else..

I was having my car repaired at the dealership and could not ask for better service. Everyone was so helpful from the receptionist in the front office all the way to the General Manager who went out of his way to make sure I was taken care of. What a great team. I would highly recommend this dealership to everyone.

I had a great experience here, customer service was excellent! And most of all ken Panky is the best sells rep I have ever delt with! I am extremely happy and satisfied! !!!

I had an appointment with Mr. Charles Dyson. I told him what time I would arrive and he was standing outside waiting for me when i arrived. He introduced himself and we wen to his desk. He gave me paperwork to fill out and everything else was easy. I had no problems picking a vehicle in my budget and getting the paperwork done. This was the fastest car buying experience I've ever had. When I purchase my next vehicle I will be back.

It was a great experience at Ourisman Chevrolet, my sales person Kenneth Pankey was just great, he ready made my buying a new car smooth, he knew what he was doing & he was excellent at his job. I will tell other friends and family about him.

David Cox went way and beyond to make sure we understood the deal and gave us a great deal. He was always professional and answered my phone calls every time i called.

Kathy Harvey and Jasper Lambert both made my appointment/scheduling experience and my vehicle service experience the best I've ever had. They are kind, friendly. and excel at customer service. I observed Mr. Lambert service multiple customers and vehicles all at one time and he did it well. Ms. Harvey was a joy to speak with on the phone and I was happy to meet her in person. Because of the service I received from Ms. Harvey and Mr. Lambert, I look forward to scheduling my next vehicle repair and shop for my next vehicle at Ourisman Chevrolet of Marlow Heights, MD

My salesman Brian Bunyon was excellent! The best salesman I've ever done business with.. He answered all my questions and made the best deal possible for me! Great attitude and pleasant demeanor... Very welcoming and helpful!