Reviews
Exceptional Service and great Customer Service
I was having my car repaired at the dealership and could not ask for better service. Everyone was so helpful from the receptionist in the front office all the way to the General Manager who went out of his way to make sure I was taken care of. What a great team. I would highly recommend this dealership to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this five-star review of our service department, Steve. For all of our customers who walk through our doors we want to demonstrate world class service and nothing less. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best regards, Kenny Powers, General Manager
Best dealership ever
I had a great experience here, customer service was excellent! And most of all ken Panky is the best sells rep I have ever delt with! I am extremely happy and satisfied! !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lakita, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with Ken and we look forward to seeing you at our dealership in the future. Best regards, Kenny Powers, General Manager
Fastest Car Buying Experience
I had an appointment with Mr. Charles Dyson. I told him what time I would arrive and he was standing outside waiting for me when i arrived. He introduced himself and we wen to his desk. He gave me paperwork to fill out and everything else was easy. I had no problems picking a vehicle in my budget and getting the paperwork done. This was the fastest car buying experience I've ever had. When I purchase my next vehicle I will be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anthony, thank you for taking the time to leave us this terrific feedback! It is great to read that Charles took care of you and accommodated your needs and provided you with the fastest car buying experience you've ever had! If there is anything more that we can do please come back and see us again. Take care! Best regards, Kenny Powers, General Manager
Great services
It was a great experience at Ourisman Chevrolet, my sales person Kenneth Pankey was just great, he ready made my buying a new car smooth, he knew what he was doing & he was excellent at his job. I will tell other friends and family about him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gloria, thank you so much for taking the time to leave this wonderful review. Kenneth is wholly devoted to the success of our guests' experiences and we are both lucky and proud to have him on our team. Please come back and see us again in the future with anything else you might need. Take care! Best regards, Kenny Powers, General Manager
Great service, clean facility
David Cox went way and beyond to make sure we understood the deal and gave us a great deal. He was always professional and answered my phone calls every time i called.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Andrew, thank you so much for taking the time to write this great review! We're very happy that David was here to help you and treated you with the customer service we know you deserve. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Kenny Powers, General Manager
Excellent service
Kathy Harvey and Jasper Lambert both made my appointment/scheduling experience and my vehicle service experience the best I've ever had. They are kind, friendly. and excel at customer service. I observed Mr. Lambert service multiple customers and vehicles all at one time and he did it well. Ms. Harvey was a joy to speak with on the phone and I was happy to meet her in person. Because of the service I received from Ms. Harvey and Mr. Lambert, I look forward to scheduling my next vehicle repair and shop for my next vehicle at Ourisman Chevrolet of Marlow Heights, MD
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We would like to extend our gratitude to you for taking the time to give us your feedback, Lisa. Kathy and Jasper are valuable members of our team and it's encouraging to hear that they provided you with the best service experience you've ever had! If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Kenny Powers, General Manager
Superb customer service!!
My salesman Brian Bunyon was excellent! The best salesman I've ever done business with.. He answered all my questions and made the best deal possible for me! Great attitude and pleasant demeanor... Very welcoming and helpful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Leah, we would like to extend our gratitude to you for taking the time to give us your feedback. Brian is a great asset to our team and he will be grateful to read the nice comments you left him. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Kenny Powers, General Manager
Great Experience
I Enjoyed My Experience At The Dealership. I Just Wish I Could Have Got A Lower Payment But Other Than That I Enjoyed My Experience. Everyone Was Nice & Respectful.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us, Devin. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best regards, Kenny Powers, General Manager
Great Service Overall
I had a great experience at Ourisman. My rep answered all of my questions and the wait wasn't long as all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Katina, thank you so much for taking the time to leave this wonderful review. For all of our customers who walk through our doors we want to demonstrate world class service and nothing less. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best regards, Kenny Powers, General Manager
repairs on my car
I always deal with Lisa service and she is the best the mech. that did the work did it in a timely manner and that was greatly appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathleen, thank you so much for taking the time to leave this wonderful review. Lisa is wholly devoted to the success of our guests' experiences and we are both lucky and proud to have her on our team. Please come back and see us again in the future with anything else you might need. Take care! Best regards, Kenny Powers, General Manager