Reviews
Friendly Staff
The customer service was excellent. The Technician was very knowledgeable and advised me of all the services I had with my car. My wait time was not very long.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Diane, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing us for your vehicle needs. Best, Kenny Powers, General Manager
Best of the Best, Great operations
body shop personnel was fantastic! Service row contact Dave Cornell - best of the best! The experience need duplicating at other Ourisman dealerships!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gregory, we really appreciate you taking the time to leave a review about your experience at our Auto Body Shop team and Dave. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Ourisman Chevrolet Mitsubishi for your vehicle needs. Best, Kenny Powers, General Manager
Best Service Ever!!!!!
Our salesman Kenny Jones was wonderful. This was the best car buying experience that I have ever experienced in all my years of car buying.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pecolia, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It's quite an accomplishment to hear that your salesman Kenny Jones provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Best, Kenny Powers, General Manager
Needs More Help
I must say that I had a bad experience with the used car department since I had my vehicle. I have came back with my vehicle several times to get scratches buffed out but the paint person placed different paint on the areas. The paint has came off and still never resolved the issues. I never got the vehicle cleaned and/or detailed at the time of purchase. I had to get my own vehicle detailed from top to bottom which I thought was bad business. So I would not come back to purchase a very at Ourisman Chevrolet again. I can say that service person was great and detailed to the issues of the vehicle. I will give great praise to Lisa Woods and thank her for the things she done. Thanks
- Customer service 1.0
- Buying process 1.0
- Quality of repair 4.0
- Overall facilities 2.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gregory, thank you for taking the time to provide us with this feedback. We love hearing from our customers because it helps us to make sure that we are doing everything possible to achieve complete satisfaction. We're discouraged for any inconvenience that occurred in our used car department but are happy to hear that Lisa was able to turn the situation around and was a great help to you too. If you would like to discuss your experience further or if you have any questions, please do not hesitate to contact me directly. Sincerely, Kenny Powers, General Manager, 301.423.4000
Superb service and friendly, clean facility.
Superb accessibility! Ourisman took me within hours of the same day I called to book an appointment. The service was prompt, efficient, timely and professional. I was so pleased with their extraordinary PR and service. I will not hesitate to refer Ourisman to my family and friends. They are great!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Garfield, Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We are grateful for your recommendation and we look forward to working with your family, and your friends in the future. Until next time, have a great day. Kenny Powers, General Manager
Great Service
I am happy with my results. I heard the sensor in my car. And I thought my car needed breaks. The service person didn't go by my word instead he had my breaks checked and he checked other stuff and everything was fine. I love that type of service. He made sure I didn't have to pay for something that didn't have a need.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stacy, Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Kenny Powers, General Manager
Great Service
I came in the intention of looking at a used car but I had an excellent car sales men who helped me get into a brand new car with less worries. The process was very easy and he helped me every step of the way and answered every question I had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this nice review, Takara! We're glad you had a wonderful experience, and we really appreciate you coming in to see us. Don't hesitate to reach out if you have any further questions or needs. Take care. Kenny Powers, General Manager
very good service, clean facilities,knowledgeable
I recently had my vehicle serviced and was very pleased with the service. I will continue to bring my vehicle to be serviced at this location.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the awesome review, Steven! We are very happy to know that you had a great experience in our service department. We look forward to working with you for your next servicing need; remember to find us on Facebook to receive access to our exclusive coupons. Kenny Powers, General Manager
Great group of people.
Dave is always so helpful and always talking care of me and bobby.we don't have any complaints.the whole staff are really great people.I. could not ask for a more pleasant group of people. Thanks A lot.Peggy Dotson.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bobby, Thank you for your kind words. We feel our service department is what makes Ourisman Chevrolet Mitsubishi special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Kenny Powers, General Manager
Unfortunatelly, the restroom facilities had a prob
My experience was certainly A-1; however I neglected to ask my advisor to have my car washed. I paid in excess of seven hundred dollars, I think my car should have been washed
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely appreciate your feedback, Roslyn. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Kenny Powers, General Manager