Gill Auto Group Madera

Amazing service, willing to work to get you in the vehicle at the price you want, not pushy, and did not give that sleepy sales vibe.

I didn't expect to be driving off the lot when my friends first brought me to it, but I was massively surprised and elated. Jim Hamby couldn't have been more engaging and more friendly and warm as he talked me through the process of buying my first car, and he fought hard for me to be able to get it. I am immensely grateful to him and the Gill Auto Group. You won't find a better place in town to get your car from.

Jim is a nice guy, treated my friend and I with respect despite us being atypical car shoppers. He was able to match the rate I got from a Credit Union I have been with for 10 years. Explained everything in clear language and seems quite honest.

Very overpriced service on Ram 1500 truck. Cost $260.00. New air filter $99.15 ($49.50 labor, cabin filter $86.30 ($49.50 labor). Takes me <10 minutes to remove and replace air filter. Synthetic oil and tire rotation was reasonable. The independent place I normally go to charges around $110.00 for same service. Ridiculous, $50 labor to change air filter, etc!! I will not return.

I have called at least 7 times (no joke) left 2 messages, in a period of a week and a half. Till this day I’m still waiting for someone to return my call or answer the phone. I have never left a bad review before but it’s frustrating that when you have a need of an update... in customer service for repairs, no one seems to care.

I’ve been a local going to the Cadillac service department for most repairs on my vehicle. Since the departure of the previous service manager I’ve seen the department decline with customer engagement and service. Twice my wife were not able to get through to anyone to get an update on our vehicle parts and twice I drive down to the service department only to find two people sitting at the front desk.... then why are my calls not being returned and answered I ask? Let me guess? COVID-19??? I’m using another dealership for my needs going forward.

Love working with Jim and his team. It was a mooth experience ordering our Jeep. Appreciated being able to discuss price, features and do most of order process via email.

Nice people, great truck, good deal. What more can I say? They stayed a bit late to get our deal done too. We'll be back.

Jim and Rosalind were both very helpful. Jim was very knowledgeable of the inventory. I Defiantly recommend Jim to anybody looking for on-line deals.

Jim Hamby was was friendly and upfront with all the details. We found him knowledgeable and willing to take the time to explain the various features on the Ram. He explained all available options without pressuring us to buy them. Rosalind was friendly and helpful Rick was friendly but tended to push for optional items but in nice sort of way. He did. Not argue for them but explained why we should get them. He is a very efficient person.