Reviews
Nick is the consummate professional and always provides
Nick is the consummate professional and always provides us an A+ experience. There's a reason we have kept coming back to him and Lexus of Serramonte for our leases the past 15+ years!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We’re thrilled to hear about your great experience and look forward to serving you again.
willing to go all the way to make a deal happen for my
willing to go all the way to make a deal happen for my situation and need
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to let us know how we did. We hope you have a great day!
Great overall sales and service personnel at this
Great overall sales and service personnel at this dealership. I appreciated the attention to detail.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Mason Ma made me feel comfortable, easy.
Mason Ma made me feel comfortable, easy. He did not push and rush to complete this deal rather he had demonstrated a professional manner to show us the best features of the Lexus NX350. We are very happy with the service, and we are glad to meet the team at Lexus of Serramonte, they are the best.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kou! We're so happy we were able to help you out! We hope you have a great day!
The no haggle policy at serramonte is great.
The no haggle policy at serramonte is great. They give you the right price to start. They delivered more than promised and our sales guy Victor Lu was terrific (Mason also). They gave great side by side options and pricing and no pressure. I will go back for my next car or SUV.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We truly appreciate your feedback and are so glad we could exceed your expectations! Thank you for trusting us, and we’re here anytime you need us.
The no haggle policy at serramonte is great.
The no haggle policy at serramonte is great. They give you the right price to start. They delivered more than promised and our sales guy Victor Lu was terrific (Mason also). They gave great side by side options and pricing and no pressure. I will go back for my next car or SUV.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We truly appreciate your feedback and are so glad we could exceed your expectations! Thank you for trusting us, and we’re here anytime you need us.
The dealership was very responsive and easy to work with.
The dealership was very responsive and easy to work with. They were very knowledgeable and patient with the car buying process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We truly appreciate your feedback and are so glad we could exceed your expectations! Thank you for trusting us, and we’re here anytime you need us.
I was telling my son who came with me to Serramonte Lexus
I was telling my son who came with me to Serramonte Lexus that the process for getting our Lexus was so smooth, very fast . Specially the attention from Fernando whom we?ve met before when my son was looking for a used car which he did purchase previously. Also the trust he has to let us test drive the cars . Fernando is a very service oriented person . We really appreciate him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Beatriz, we are so happy to read such a great review about Lexus of Serramonte! We do hope we can be of assistance in the future. Take care!
Purchased a used 2014 Lexus GX460 from them.
Purchased a used 2014 Lexus GX460 from them. Test drove it and everything was good until 2 days later. Check engine light came on. I trusted their inspection report which I highly regret.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Jayjayhua, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (650) 731-3906. We look forward to hearing from you.
Nick is very patient and professional in explaining to me
Nick is very patient and professional in explaining to me how to operate the new car. I would rate him over 100 percent and definitely will refer him to my friends if they want to buy a new Lexus.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, it's experiences like yours that really keep us motivated! We can't wait to see you again, have a great day.