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Lexus of Serramonte

(1,681 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award
New (888) 675-3709 (888) 675-3709
Used (888) 675-6432 (888) 675-6432
Service (888) 675-7866 (888) 675-7866

Reviews

(1,681 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Serramonte from DealerRater.

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We come with hundreds of questions and weren’t sure which

We come with hundreds of questions and weren’t sure which car to buy. Nick H. Educated us for hours explaining all the details and showing different models of cars. Finally the car I liked most was not available at the first day and I also needed more time. Nick made all the arrangements, so I was able to get financing and car in a few days and got the car of my dream. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day!

It's clean and the people are very friendly.

It's clean and the people are very friendly. I was there in 2017 and bought a used car & met Fernando. He was calm, friendly and very patient. We felt very relaxed & I remember having a great conversation. Fast forward I was looking for another used car for one of our good friends. I found one on carfax a Cherokee jeep in serramonte. I thought to myself I've been there. I called & sure enough I have. Booked an appointment with Fernando for the next day. Fernando is so kind and a people person. He made us feel welcome and remembered us. We were very happy and we ended up purchasing the car. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day!

Great car shopping experience.

Great car shopping experience. Even they don?t have the exact model in stock, I was able to pick out a car that fit my need! Victor provided me enjoyable shopping experience! I love my new Lexus! Thank you very much Victor!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Referral from my neighbor.

Referral from my neighbor. Very attentive! Got the color I wanted and I feel like I can call Eric an time I have an issue

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Serramonte Lexus is the dealership to go for Lexus cars.

Serramonte Lexus is the dealership to go for Lexus cars. Staff are helpful, friendly and professional. You got what you want fast and easy. Recommended highly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Professional, knowledgeable and friendly.

Professional, knowledgeable and friendly. Very pleasant experience. Highly recommended this dealership. Great inventory and staff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.

It was a positive experience!

It was a positive experience! All staff were helpful, friendly and professional. We hope to get the same treatment each time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Every member of the dealership made the experience of

Every member of the dealership made the experience of purchasing a car a great experience, not stressful as I feared, as a single older woman. Steve, Mario and Roger, were all patient, responsive and did their upmost to make sure my final purchase met all my needs. I am looking forward to continued relationship with this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

First time buying a Lexus from Lexus of Serramonte.

First time buying a Lexus from Lexus of Serramonte. A very positive experience. All staff members were very attentive, friendly and polite. The car I wanted was being built and would be in transit from Japan so I had to wait about 6 weeks. The sale staff provided updates every two weeks letting me know the status of my car. A car that I did not pay for yet. What an excellent experience. Thank you Lexus of Serramonte!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!

He explained everything to me in detail.

He explained everything to me in detail. He also helped me decide on the payment amount. He contacted me many times after the purchase. The salesman was very friendly and I would recommend this to my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help!