Reviews
Poor communicating issues.
Poor communicating issues. They can end up taking a very long time. Giving the run around
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. Excellent customer service is our top priority, and that includes effective communication. We regret that this was not your experience and would value the opportunity to improve. Please reach out to our General Manager, Younes Bekkali, directly at younes@ourismancars.com. He will be grateful to have a discussion with you and resolve any concerns to your satisfaction. We look forward to hearing from you.
I had a great experience with Elsy and the Ourisman
I had a great experience with Elsy and the Ourisman service team! Elsy explained everything in detail and my service wait time was less than an hour.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for your 5-star review! We're thrilled about your positive experience working with Elsy at Ourisman CDJR of Bowie. Glad to hear they and the rest of our team answered your questions and quickly serviced your Jeep. We'll be sure to tell them to keep up the great work moving forward. If you or your vehicle needs anything, please don't hesitate to reach out! We're here and happy to help. Have safe travels, and take care!
Usman was amazing to deal with, this was the easiest
Usman was amazing to deal with, this was the easiest experience I have had at a dealership in years! As a small business owner, Ourisman really made a difference with their straight forward pricing and quick process!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
VAKO, thank you so much for taking the time to share your feedback with us! We're thrilled to hear about your positive experience working with Usman at Ourisman CDJR of Bowie. We'll be sure to pass your kind words concerning his efficiency and professionalism on to him. Thanks, too, for your feedback on the car buying process and our pricing. Excellent customer service is our top priority, and we're grateful it shows. If you or your new Ram needs anything, we're here anytime. Congratulations on your purchase, and take care! We look forward to your next visit. :)
The Service Department is THE BEST IN THE D.
The Service Department is THE BEST IN THE D.M.V. Hands Down. There employee David is the BEST.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
James, thank you so much for your 5-star review! We're thrilled to hear about your positive experience working with our Service Department at Ourisman CDJR of Bowie. We'll be sure to pass your kind words on to David and the rest of our hardworking, professional team members. Glad to hear your Dodge was serviced quickly and you were communicated with throughout the process. If you need anything, we're here anytime! Have a great rest of your day, and take care! :)
Tony and Herbert in service were fantastic in helping me
Tony and Herbert in service were fantastic in helping me get my truck fixed. Tony really went out of his way to be sure I was taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your 5-star review, John! We're thrilled to hear Tony and Herbert made your service visit a positive one. We'll be sure to pass your kind words on and tell them to keep up the great work. If you or your Dodge needs anything, our team at Ourisman CDJR of Bowie is here for you! We look forward to serving you in the future. Have a great rest of your day, and drive safe!
I had a great experience at this dealership.
I had a great experience at this dealership. I purchased a Wrangler from Usman. Usman was highly knowledgeable and pleasant throughout the entire purchase process. Also, both managers Herbert and Manuel went out of their way to ensure I was satisfied with my experience at the dealership. They showed outstanding professionalism, and I can tell they care about their customers by their actions and overall attitude. I highly recommend this dealership and will definitely purchase again from here.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
TJacob, thank you very much for taking the time to share your detailed feedback with us! We're thrilled to hear about your positive experience working with Usman throughout the car buying process. Glad to hear he answered your questions and made your experience as pleasant as possible. We'll be sure to tell him, Herbert, and Manuel to keep up the great work moving forward. Congratulations on your new Jeep--we hope you love it! If you need anything, we're here anytime and happy to assist. We look forward to your next visit. Have a wonderful day! Take care!
Great service and communication regarding my Jeep.
Great service and communication regarding my Jeep. Thank you! Was completed on time. Good drop off option.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for your review! We're thrilled to hear about your positive experience with us at Ourisman CDJR of Bowie. Glad the service for your Jeep was completed quickly and you were updated throughout the process. If you or your vehicle needs anything, please don't hesitate to reach out! We're here anytime. Have a great rest of your day, and drive safe!
They.
They. Have the most wonderful, professional, courteous, customer oriented, respectful Service Writer in Layna Welch. A big Asset to the Ourisman FZamily and Dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your 5-star review! We're thrilled to hear about your positive experience and appreciate your kind words for our team members. We'll be sure to tell them to keep up the great work. If you or your Dodge needs anything, please don't hesitate to reach out! We're here anytime. Enjoy the rest of your week, and take care!
The service is always exceptional.
The service is always exceptional. David V my sales advisor always goes above and beyond.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mitrell, thank you so much for taking the time to share your feedback with us! We value the staff highlight for David V and will be sure to pass your kind words on to him. Glad to hear he makes each service visit exceptional. If you or your Chrysler needs anything, please don't hesitate to reach out! We're here and happy to help. Enjoy the warm weather, and have safe travels! :)
The customer service was very good, they kept me well
The customer service was very good, they kept me well informed of my vehicle. The wait time was great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for your review, Thomas! We appreciate you taking the time to share your feedback on your recent service visit. Glad to hear our team kept you informed throughout the process and you had a short wait. If you or your Jeep needs anything, you know where to find us! Enjoy the rest of your day, and have safe travels! We hope to see you in the near future. :)