Reviews
I bought a used explorer and the Ourisman team was
I bought a used explorer and the Ourisman team was terrific! Everyone was super polite and friendly! If I had to buy another vehicle I would do business with Ourisman JDRC of Bowie again! Thank you Usman for helping me find the perfect vehicle! You are the best!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, Sethoma! We're thrilled that you had a terrific experience with Ourisman CJDR of Bowie. Our team takes pride in providing excellent customer service and ensuring a smooth buying process. We're glad that Usman could help you find the perfect vehicle for your needs. If you ever need anything or decide to buy another vehicle in the future, we'll be more than happy to assist you again.
Easy to make service appointment by phone.
Easy to make service appointment by phone. Appreciate the courtesy van transportation round trip. Excellent service and car analysis.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We're glad you appreciated the courtesy van transportation and found our service and car analysis excellent. We aim to provide the best experience for our customers. If you have any further feedback or need assistance in the future, don't hesitate to reach out.
Thank you for the review! We're glad you appreciated the courtesy van transportation and found our service and car analysis excellent. We aim to provide the best experience for our customers. If you have any further feedback or need assistance in the future, don't hesitate to reach out.
Hassan is the best sales associate .
Hassan is the best sales associate . Great timing satisfied Couldn’t Be any happier. Thank you Hassan .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your 5-star review! We value the staff highlight for Hassan and are glad to hear he made your experience the best it could be. We'll be sure to tell him to keep up the great work. Congratulations on your new Dodge--we hope you love it for years to come! If you need anything, we're here anytime. Have a great day, and drive safe! We look forward to serving you in the future.
Patti in particular was kind, straightforward and put me
Patti in particular was kind, straightforward and put me at ease with the process. Thanks!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave a review! We appreciate your feedback and are pleased to hear about your positive experience working with Patti. Glad they made the car buying process pleasant and professional. If you or your Jeep needs anything, please don't hesitate to reach out! We're here anytime. Congratulations on your purchase, and have a great rest of your day! :)
Customer service was amazing.
Customer service was amazing. Layna went above and beyond to accommodate, very satisfied with my service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. Our top priority is excellent customer service, and we're grateful Layna provided that during your visit. We'll pass your kind words concerning their hard work and professionalism on to them. If your Jeep needs anything, from routine auto maintenance to extensive repairs, we're here and happy to help! Have a great day, and we look forward to your next visit to Ourisman CDJR of Bowie! :)
The service department is the worst.
The service department is the worst. From customer service to service delivery. I took my car in for scheduled maintenance and an AC check, they had it for a week, the AC had not been checked and they only did half of the maintenance. There was no attempt to make me whole and correct. No shuttle service, no pick up and drop off service, no attempt to at least accommodate me with a rental, and no remorse! I was told my AC was checked and it’s fine, only to pick up the truck and it’s completely not working! Then, the advisor, David, asked me to give him another chance by leaving the car longer so that he can have the AC checked. He tried his hardest to upsell me a $745 service (Freon flush and recharge) when I knew it was just the blower, told me that he would call at the end of the day with a diagnosis, and never did. I called the next day only to find that not only was David not at work but my car had not been looked at. I picked up my car and called the next day and David answered. Before I could tell him why I called, he began to tell me how my car was being looked at and they aren’t finding anything wrong. I told David he was a liar because my car had been picked up and was currently sitting in my garage. Now imagine if I didn’t had rudimentary knowledge of car mechanics or business in general. You can’t trust these types of business operators. They will take your money, tell you they did a service that they really didn’t, and try to charge you for things you don’t even need. No worries, this is the LAST time this location will get any of my time, money, or attention.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr Paul Carroll and the rest of the service team were
Mr Paul Carroll and the rest of the service team were fantastic . Honest and reliable are two words that come to mind.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave a review! We value the staff highlights for Paul and Stacy at Ourisman CDJR of Bowie. Excellent customer service is our top priority, and that includes honesty and professionalism. We'll be sure to keep up the fantastic work. If you or your Jeep needs anything, please don't hesitate to reach out! We're here and happy to help. Enjoy the rest of your day, and have safe travels!
Outstanding experience every time I bring my vehicle in
Outstanding experience every time I bring my vehicle in for service. The staff is always friendly and the techs are quick and efficient. I highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks a bunch for the five stars, Ken! We're thrilled to hear you consistently have a great experience with our Service Department at Ourisman CDJR of Bowie. Customer service is our top priority, and we're grateful it shows in our efficient and professional team members. We'll be sure to keep up the great work moving forward. Please don't hesitate to reach out if you or your Dodge needs anything! We're here anytime and happy to help. Have a great rest of your day, and drive safe! We look forward to your next visit.
They are very professional and friendly at the service
They are very professional and friendly at the service department and they inform you on everything that is going on with your vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Maurice, thank you very much for your 5-star review! Customer service is our top priority, and we're grateful you experienced that with our professional and friendly team members. We'll be sure to pass your kind words on and tell them to keep up the great work, especially when it comes to communication. If you or your Dodge needs anything, we're here anytime. Thanks for supporting Ourisman, and have a great rest of your week! We look forward to your next visit with us.
Got in and out in a timely manor and issue was taken care
Got in and out in a timely manor and issue was taken care of to my satisfaction
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your 5-star review, Mack! We're thrilled to hear about your positive experience working with our team at Ourisman CDJR of Bowie. Glad to hear you experienced quick and professional service during your visit. We'll be sure to pass your kind words on to Stacy and the rest of our Service Department. If you or your Jeep needs anything, you know where to find us! Have a great rest of your day, and drive safe! We look forward to your next visit. :)