Reviews
I was so impressed with the level of professionalism at
I was so impressed with the level of professionalism at this dealership. I brought my van in for some engine service. Elsy was responsive and honest about the timetable to get to the car and complete the repairs. She kept me updated with progress and timely information. When she called with the estimate to fix the car, I was pleasantly surprised by her accurate and detailed report. I live near Annapolis and will now only go to this dealership for both service and sales! I also want to give shoutout Meagan, the shuttle driver. She was patient, kind, and personable. Ourisman stands out as a customer oriented business, when so many others do not.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We are thrilled to hear about your positive experience with our dealership. Providing excellent service and professionalism is our top priority, and we are delighted that Elsy and Meagan made your visit enjoyable. We take pride in delivering accurate and timely information to our customers, and it's wonderful to know that you were pleasantly surprised by the level of detail in the repair estimate. We truly value your trust and loyalty, and we look forward to continuing to serve you for both service and sales needs. Your feedback encourages us to remain committed to delivering outstanding customer service. If you ever have any questions or require assistance in the future, please don't hesitate to reach out. Thank you once again for choosing Ourisman and for taking the time to share your positive experience with us!
I received great customer service and excellent help from
I received great customer service and excellent help from service advisor Ms. Layna Welch and the Ourisman staff.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joel, We are absolutely delighted to read about the fantastic experience you had with our service advisor, Ms. Layna Welch, and the entire Ourisman staff. Your positive feedback is greatly appreciated and serves as a testament to our commitment to providing exceptional customer service. Ms. Layna Welch and the team take great pride in ensuring that our customers receive the assistance they need, and it's wonderful to know that their efforts made a positive impact on your experience. If you ever require further assistance or have any questions, please don't hesitate to reach out. We look forward to the opportunity to serve you again and continue exceeding your expectations. Thank you for choosing Ourisman CDJR of Bowie and for sharing your satisfaction with us.
Brittany did a great job getting my vehicle back to me in
Brittany did a great job getting my vehicle back to me in a timely fashion.😊
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're glad to hear that Brittany provided excellent service and returned your vehicle to you quickly. Your satisfaction is important to us. If you have any further feedback or need assistance, feel free to reach out. Thank you for choosing us!
I bought a used explorer and the Ourisman team was
I bought a used explorer and the Ourisman team was terrific! Everyone was super polite and friendly! If I had to buy another vehicle I would do business with Ourisman JDRC of Bowie again! Thank you Usman for helping me find the perfect vehicle! You are the best!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, Sethoma! We're thrilled that you had a terrific experience with Ourisman CJDR of Bowie. Our team takes pride in providing excellent customer service and ensuring a smooth buying process. We're glad that Usman could help you find the perfect vehicle for your needs. If you ever need anything or decide to buy another vehicle in the future, we'll be more than happy to assist you again.
Easy to make service appointment by phone.
Easy to make service appointment by phone. Appreciate the courtesy van transportation round trip. Excellent service and car analysis.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We're glad you appreciated the courtesy van transportation and found our service and car analysis excellent. We aim to provide the best experience for our customers. If you have any further feedback or need assistance in the future, don't hesitate to reach out.
Thank you for the review! We're glad you appreciated the courtesy van transportation and found our service and car analysis excellent. We aim to provide the best experience for our customers. If you have any further feedback or need assistance in the future, don't hesitate to reach out.
Hassan is the best sales associate .
Hassan is the best sales associate . Great timing satisfied Couldn’t Be any happier. Thank you Hassan .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your 5-star review! We value the staff highlight for Hassan and are glad to hear he made your experience the best it could be. We'll be sure to tell him to keep up the great work. Congratulations on your new Dodge--we hope you love it for years to come! If you need anything, we're here anytime. Have a great day, and drive safe! We look forward to serving you in the future.
Customer service was amazing.
Customer service was amazing. Layna went above and beyond to accommodate, very satisfied with my service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. Our top priority is excellent customer service, and we're grateful Layna provided that during your visit. We'll pass your kind words concerning their hard work and professionalism on to them. If your Jeep needs anything, from routine auto maintenance to extensive repairs, we're here and happy to help! Have a great day, and we look forward to your next visit to Ourisman CDJR of Bowie! :)
Patti in particular was kind, straightforward and put me
Patti in particular was kind, straightforward and put me at ease with the process. Thanks!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave a review! We appreciate your feedback and are pleased to hear about your positive experience working with Patti. Glad they made the car buying process pleasant and professional. If you or your Jeep needs anything, please don't hesitate to reach out! We're here anytime. Congratulations on your purchase, and have a great rest of your day! :)
The service department is the worst.
The service department is the worst. From customer service to service delivery. I took my car in for scheduled maintenance and an AC check, they had it for a week, the AC had not been checked and they only did half of the maintenance. There was no attempt to make me whole and correct. No shuttle service, no pick up and drop off service, no attempt to at least accommodate me with a rental, and no remorse! I was told my AC was checked and it’s fine, only to pick up the truck and it’s completely not working! Then, the advisor, David, asked me to give him another chance by leaving the car longer so that he can have the AC checked. He tried his hardest to upsell me a $745 service (Freon flush and recharge) when I knew it was just the blower, told me that he would call at the end of the day with a diagnosis, and never did. I called the next day only to find that not only was David not at work but my car had not been looked at. I picked up my car and called the next day and David answered. Before I could tell him why I called, he began to tell me how my car was being looked at and they aren’t finding anything wrong. I told David he was a liar because my car had been picked up and was currently sitting in my garage. Now imagine if I didn’t had rudimentary knowledge of car mechanics or business in general. You can’t trust these types of business operators. They will take your money, tell you they did a service that they really didn’t, and try to charge you for things you don’t even need. No worries, this is the LAST time this location will get any of my time, money, or attention.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr Paul Carroll and the rest of the service team were
Mr Paul Carroll and the rest of the service team were fantastic . Honest and reliable are two words that come to mind.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave a review! We value the staff highlights for Paul and Stacy at Ourisman CDJR of Bowie. Excellent customer service is our top priority, and that includes honesty and professionalism. We'll be sure to keep up the fantastic work. If you or your Jeep needs anything, please don't hesitate to reach out! We're here and happy to help. Enjoy the rest of your day, and have safe travels!