Reviews
Great people Great experience
We decided to purchase a couple of Jeeps. Ourisman was the only place that had the model we wanted so I decided to make the trip from NM. I thought is was a crazy idea but with the pandemic going on it seemed fitting to do something crazy. I had pleasant experience. So ended up buying 2 Jeeps and because the transport was 2 months out I flew there twice. The guys are fantastic. The price we agreed on is the price I paid. People should be able to understand the advertised price includes incentives they might not qualify for. It is the name of the game. But look at the bottom line and likely the price from Ourisman will be better than the rest. The sales person was great and Younes, the general manager, as well as Simo, the sales manager, make the buying experience pleasant.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service person Rochelle did a outstanding job in getting...
Service person Rochelle did a outstanding job in getting me scheduled and my vehicle serviced. Thanks, Rochelle. I would definitely recommend them in the future. K myers
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Scammy
I tried to arrange purchasing a brand new vehicle (Jeep Grand Cherokee) from them, while myself being from out of state, and was bombarded by 3 ignorant employees who claim they can’t sell a car and ship it due to fraud. Their only way to prevent fraud is if I were to show up in person, or get this...wire my “personal” money from my bank to them...because that’s different than myself getting a loan from my bank and wiring them the funds. Stay in school, kids. I’ll take my business to an establishment with more educated employees. Oh, and the GM said I was lying about our reason for purchase (buying a new vehicle for my wife) and that I was a “car flipper” whatever that’s supposed to mean.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
bait and switch
Do not trust this dealer. Vehicle prices listed are “innocent mistakes” and are actually much higher.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Great no pressure new car buying experience with Stacy...
Great no pressure new car buying experience with Stacy Bromley and Eric DeLoatch. Best finance experience, out in 5 minutes, no back room high pressure sales.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
bait and switch!
Listing muktiple $38k cars for $27k and claiming it was a mistake.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I took my car in Wednesday 10 March 21 for service and...
I took my car in Wednesday 10 March 21 for service and got the most professional and courteous customer service from James Martin and my wait time was great , I'll definitely continue to bring my car here. Thanks James for all of your help
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brought my Ram 1500 in for an oil change and 2 factory...
Brought my Ram 1500 in for an oil change and 2 factory recalls on Thursday March 4, 2021. I had a 7:am appointment. James came out and explained everything to me in detail and I left my vehicle in his capable hands. I didn’t expect to get my vehicle back until much later that evening. However, James called me at 10:30 and said my truck was ready to be picked up. it was a very good experience. James and Ourisman Service are the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Natasha is the best in service! Never once did I have to...
Natasha is the best in service! Never once did I have to call to check on my vehicle. She even rescheduled my service (glass service) 3 Thursday's in a row due to the weather. I recommend her her highly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brought my car in for an oil change earlier this week....
Brought my car in for an oil change earlier this week. Expected to be waiting a long time, the service area was busy. The staff were friendly directed me where I can wait. It was quick, I'll come here again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car