Auffenberg Auto Mall

4.1
(385 reviews)
Visit Auffenberg Auto Mall
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–8:00pm
Tuesday 7:00am–7:00pm 9:00am–8:00pm
Wednesday 7:00am–7:00pm 9:00am–8:00pm
Thursday 7:00am–7:00pm 9:00am–8:00pm
Friday 7:00am–7:00pm 9:00am–8:00pm
Saturday 7:00am–1:00pm 8:30am–6:00pm
Sunday Closed Closed
New (866) 305-5530 (866) 305-5530
Used (618) 537-5111 (618) 537-5111
Service (888) 550-0372 (888) 550-0372

Reviews

4.1
(385 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Efficient and friendly service, answered every question I...

Efficient and friendly service, answered every question I had and helped find me a car

Consumer response

Auffenberg made the process as seamless as could be. I knew what I wanted and they guided me through my first ever new car purchase.

5.0

Great dealership experience. Thank you. This is my...

Great dealership experience. Thank you. This is my daughters first car. We appreciate the experience.

5.0

Adam from Nissan was whom we worked with. Our experience...

Adam from Nissan was whom we worked with. Our experience was excellent. We will be back.

5.0

Adam was very knowledgeable and had amazing customer...

Adam was very knowledgeable and had amazing customer service. I wi recommend Adam and Auffenberg Nissan to all of my friends and family

5.0

Amazing experience!! They had exactly what I was looking...

Amazing experience!! They had exactly what I was looking for and took excellent care of us.

5.0

Auffenberg Nissan has been amazing to me in my search for...

Auffenberg Nissan has been amazing to me in my search for an SUV! I came in not knowing what I wanted or really anything about these different SUVs. Alex at Nissan helped me narrow down to a Pathfinder that I am absolutely in LOVE with! I do also have to give a shout out to Brandon over at BW both these guys were amazing to work with and made me feel like I was in control of my car making decisions. If you need help with anything I highly recommend.

5.0

Alex E was absolutely amazing! I came in with a specific...

Alex E was absolutely amazing! I came in with a specific car in mind down to the color! They didn’t have it in stock be ensured me he would do whatever possible to get it! I thought it would take weeks because it had to come from another dealership but it came literally the next day! I was in and out with hassle! Even got some tints! Alex was very professional and even now over 45 days later he has been able to assist with any issues or concerns. Awesome job Alex, and the Nissan crew!! This is my 3rd Maxima and I’m never disappointed!!

1.0

Purchased a vehicle in January, paid cash. It is now...

Purchased a vehicle in January, paid cash. It is now August 10, still have yet to receive the title, had to hire an attorney to get them to call us back. We also took the car zo the dealership for an oil change and they failed to put the oil cap back on.

1.3

Disappointed

I emailed to ask about a car that was “coming soon” Audrey responded and said that the car was available and that she would let Kenny know to meet with us and that he would have the car ready. When we arrived Kenny was busy so Scott helped us. Kenny stopped over by but was unaware that we were coming to see him or what car we were looking for. Scott couldn’t find the car and we spent quite a while waiting, then it looked like the car was going to be at the detail shop so we followed Scott 3 to 4 miles down to find the car. We waited outside of the detail shop for about 15 minutes and Scott came out and said the car was not there. That they had actually detailed one but it didn’t match the numbers. So then we drove back to the dealership and we waited as Scott drove up and down the rows of cars trying to find the car we were looking for. While we were waiting for Scott, Kenny came up and ask which car we were looking for and when we told him another salesman pulled out his phone and said oh here’s that car. It was a car that was in the body shop with a front end completely smashed. So we drove about 45 minutes and spent quite a bit of time looking for a car that wasn’t even available. Scott did go way beyond what was expected and we do appreciate that. However we are buying a car in Ballwin Missouri today and probably would not come back to Auffenberg.

Dealer response

This vehicle should have been marked not available while we sent it to the body shop. The customer care representative saw it marked as a ready to go vehicle and proceeded according to our normal activities. We do apologize for that vehicle not properly being marked not available. We have new processes being implemented to prevent this from ever happening again. Thank you, Jeremy Kehrer Automall Pre-Owned Sales Manager Auffenberg Dealer Group 618-624-2277 x1515 office

1.0

Poor customer service

I called about a vehicle and was told the inspection was complete and no known issues. I made an appt to meet with a specific salesman. I felt good driving 2 hrs and 20 minutes after knowing that. When I got there, none of the 3 salesmen I encountered could be bothered to help me, not to mention the salesman my appointment was with was not there. I was then told the inspection had not been done but "it would be looked at the following day if I wanted to pursue" (which I advised that I did). I didnt get a call the next day. Even the worst dealerships I've gone to at LEAST will clean the trash out of the car before showing it. I called two days ahead of the appt. Unprofessional business with uninterested salesman.

Dealer response

Our customer service representative spoke too soon on the vehicle ready and done with service. We have changed our processes moving forward to fix this issue in the future. Please let us know if there is anyway we can assist you further in the future. We take these comments very seriously and hope you understand the communication issue we had before has been fixed. Thank you, Jeremy Kehrer Automall Pre-Owned Sales Manager Auffenberg Dealer Group 618-624-2277 x1515 office