Reviews
Alex listened to what we were looking for and helped us
Alex listened to what we were looking for and helped us feel at ease. He listened to our concerns and addressed them perfectly. He helped us find the car that fit our needs even though it was not the car we initially came to see. The entire staff was friendly and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
the used 4 series bmw I went to see was in terrible
the used 4 series bmw I went to see was in terrible condition... hood was crooked windshield cracked across center... not visible in photos or mentioned in dealer notes about the car... wasted a drive from St Louis... now I cant get off their spam list
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
They did a great job.
They did a great job. Very patient with us looking for all the new vehicles that are available.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Why do you need to write at least fifteen words to
Why do you need to write at least fifteen words to complete a review? Done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service every time we have one of our vehicles in
Great service every time we have one of our vehicles in the shop! We will be returning customers.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very courteous with work being done as scheduled and work
Very courteous with work being done as scheduled and work done very quickly. Waiting area was also very clean, nice and comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I appreciate the kindness and attentiveness of my service
I appreciate the kindness and attentiveness of my service advisor at Auffenberg Nissan. Additionally, communicating with service advisors through text is very convenient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Outstanding service and communication!
Outstanding service and communication! My car is always made right and runs perfectly afterward. I will always go to Auffenberg.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
you changed the motor in the car, and refused to tell me
you changed the motor in the car, and refused to tell me what you were doing. Even after I asked about 5 times. I was told over and over again. We are going to take care of this. Don’t worry. As I was being ushered out of the building. You tried to make me purchase a car. So you could get your motor back in my opinion. I will never do business with you again. I’ll make sure to tell people how I was treated.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I felt like I mattered and was not just a number or
I felt like I mattered and was not just a number or commission. Jay was professional and work with us and not against us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car