Reviews
Great service, nice facilities
Service was honest about the best time to bring vehicle in for service and to minimize wait time and not try to sell something I don't need !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day, David. Sincerely, Chramayne Macklin | Service Manager
Great service!
It’s always nice to see service manager John and how quickly he gets our vehicle in for a service and the recommendations for future services…
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding rating about our service department, Gordon. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Chramayne Macklin | Service Manager
Fast service.
No wait for my service. Walk in oil change was done quickly. Waiting room was clean and coffee was hot.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words, Michael. I plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Chramayne Macklin | Service Manager
Great First Visit Experience
Josh did a great job with accommodating my schedule and staying within the job quote. He called me to explain any issues in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, John! We're very happy to hear that Josh was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Chramayne Macklin | Service Manager
Great service and friendly employees.
Everyone in the service department is always so friendly and professional that I hang around and talk with them while I wait for my vehicles to be serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jimmie, I appreciate your kind words about our service team. Thank you for choosing Lithia Chrysler Jeep Dodge Klamath Falls for your vehicle needs. Sincerely, Chramayne Macklin | Service Manager
New timing cover for Tacoma
Francisco treated me with a lot of respect and answered all my questions. Went out of his way to make sure I knew what was going on.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gerald, and thanks for the great feedback! I'm very happy that Francisco was there to give you the customer service I know you deserve! Thank you and I look forward to seeing you again! Sincerely, Christopher Walker | General Manager
Clean and knowledgeable
Promptness We appreciate the service. If only they could get people to work so the wait time for an oil change wouldn't take so long
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great feedback, Terry! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Chramayne Macklin | Service Manager
Quick service with great beverages!
The dealership was quick and clean. They also had beverages to those shopping while waiting. The staff was courteous as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anna, I am so glad to read that you had such a positive experience at our dealership! I can't wait to see you again soon. Sincerely, Brandon Berg | General Sales Manager
Good sales team
They worked in the deal until they found a bank to except the rates we were willing to pay . They are goong to repair a rip in the seat also
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Braden. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Brandon Berg | General Sales Manager
Oil change
Fast easy friendly nice facility. Popped in for oil change and was able to get questions answered and talk to parts department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I cannot thank you enough for this glowing review of our service and parts centers, Randall! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Chramayne Macklin | Service Manager