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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,348 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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New car buyer

My family and I were Greeted with a smile and a warm welcome. They were very helpful! Took the time to find out what I really wanted and showed me exactly what what I asked for. They helped me to get into the right car for me and what I was looking for. I really appreciate that I felt like I was being treated as if I was more than a just a sale. I felt like a valued customer, I not only was driving away in a great car but drove away with new friends. Thank you to all that made my first car buying experience wonderful. It's nice to know that there are genuine people that care about what they are selling and not just taking advantage of the customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Benita65

Thank you Ourisman of Laurel for a fantastic experience and visit. Wonderful staff, and the gentleman that sold me my first brand new car Honda Accord. Mr. Powell was very polite, professional and very helpful. I recommend everyone to visit this dealership. Thanks again to the whole staff at Ourisman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very professional sales staff

Corey Rush was very well versed in the vehicle details, the purchase process, and was well organized. He provided excellent customer service, interaction and responded to all releveant questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great service and low price!

I had a wonderful experience shopping at Ourisman in Laurel. I got a beautiful brand new CR-V for the best price in the area and they were incredibly friendly and patient with us. Bre was not pushy at all and listened well to our priorities. I would definitely recommend this dealership to a friend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Overall good, but small details

Last month we bought a 2011 Chevy Equinox from this dealership. They were very helpful. We had a unique situation and they helped us out for around 5 hours to get us into this suv. I absolutely love the car and I was extremely happy the day we bought it. HOWEVER, my check engine light came on within a week after purchase. It also had only 10% of oil life left. Pretty annoyed that we were sold a car that hadn't had a fresh oil change. Also, ALL of the previous owners insurance information, service history and even personal bank receipts were in the glovebox. We found that a little unsettling as well. Overall I suppose I can say we had a good experience but it's the small details that matter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your purchase and feedback. I will review our vehicle detail process with the company we use to detail our vehicles prior to their sale. I agree those items should have been removed. Also, please contact me to set up a complimentary oil change. Again, this is part of our process and my apologies that it was missed. Thank you again and I look forward to hearing from you. Ed Wheaton

good stuff

While browsing, all details and features of the cars were explained to me very clearly. After we decided on a van and purchased it I still had some questions regarding the prices and payments. They were more than happy to go over everything again for me and made it all very clear to me. I'm glad they were so patient with me and answered all my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Anthony Davenport

My husband and I had been to several dealerships and met quite a few different people. Anothony stuck out as soon as we met him. He was not only friendly but very patient. My husband and I went in already knowing what we wanted but he still took the time to introduce us to features of the car and encouraged us to take our time to drive multiple models. Once negotiations came up he worked with us to find a great deal without pressure. We even made last minute changes on our choice of vehicles leading us back into negotiations. Anthony remained patient as he went through the process again and continued to find us a deal we were very pleased with. Every follow up meeting with Anthony has been pleasant, even after the deal was closed he and his coworkers treats us with high regard and like a friend. THANK YOU ANTHONY! I will recommend you to friends or anyone considering a Honda! We absolutely love our CRV!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience at Ourisman Honda of Laurel

Had a great experience purchasing our Honda at Ourisman in Laurel. Anthony Davenport (Sales) really made it enjoyable and is excellent with customer service. He was very pleasant and easy to work with. Joe R. (Finance) was excellent as well in working with us to seal the deal. Would definitely recommend to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome

Everyone is so nice and friendly. This is my 5th Honda purchased at this locations and It is always a pleasure to be there. Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Odyssey extraviganza

We had a fantastic experience at this dealership. Everyone was so nice and helpful and willing to work with us on the purchase of our new car. This is the 3rd vehicle we have purchased from this dealership and we could not have been happier. Thanks so much to James Jones, Michelle and Joe for all that you did to make this a positive buying experience. -Jennifer Queen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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