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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,344 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Overall good, but small details

Last month we bought a 2011 Chevy Equinox from this dealership. They were very helpful. We had a unique situation and they helped us out for around 5 hours to get us into this suv. I absolutely love the car and I was extremely happy the day we bought it. HOWEVER, my check engine light came on within a week after purchase. It also had only 10% of oil life left. Pretty annoyed that we were sold a car that hadn't had a fresh oil change. Also, ALL of the previous owners insurance information, service history and even personal bank receipts were in the glovebox. We found that a little unsettling as well. Overall I suppose I can say we had a good experience but it's the small details that matter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your purchase and feedback. I will review our vehicle detail process with the company we use to detail our vehicles prior to their sale. I agree those items should have been removed. Also, please contact me to set up a complimentary oil change. Again, this is part of our process and my apologies that it was missed. Thank you again and I look forward to hearing from you. Ed Wheaton

good stuff

While browsing, all details and features of the cars were explained to me very clearly. After we decided on a van and purchased it I still had some questions regarding the prices and payments. They were more than happy to go over everything again for me and made it all very clear to me. I'm glad they were so patient with me and answered all my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome

Everyone is so nice and friendly. This is my 5th Honda purchased at this locations and It is always a pleasure to be there. Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Anthony Davenport

My husband and I had been to several dealerships and met quite a few different people. Anothony stuck out as soon as we met him. He was not only friendly but very patient. My husband and I went in already knowing what we wanted but he still took the time to introduce us to features of the car and encouraged us to take our time to drive multiple models. Once negotiations came up he worked with us to find a great deal without pressure. We even made last minute changes on our choice of vehicles leading us back into negotiations. Anthony remained patient as he went through the process again and continued to find us a deal we were very pleased with. Every follow up meeting with Anthony has been pleasant, even after the deal was closed he and his coworkers treats us with high regard and like a friend. THANK YOU ANTHONY! I will recommend you to friends or anyone considering a Honda! We absolutely love our CRV!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience at Ourisman Honda of Laurel

Had a great experience purchasing our Honda at Ourisman in Laurel. Anthony Davenport (Sales) really made it enjoyable and is excellent with customer service. He was very pleasant and easy to work with. Joe R. (Finance) was excellent as well in working with us to seal the deal. Would definitely recommend to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Odyssey extraviganza

We had a fantastic experience at this dealership. Everyone was so nice and helpful and willing to work with us on the purchase of our new car. This is the 3rd vehicle we have purchased from this dealership and we could not have been happier. Thanks so much to James Jones, Michelle and Joe for all that you did to make this a positive buying experience. -Jennifer Queen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

ASK FOR ANTHONY DAVENPORT......HE IS THE BEST!!!

I was at Ourisman Honda to buy a new car, my second experience at this dealership. The crew was great, Anthony Davenport [Sales], Earl [Finance] & Debbie K. Lewis [Finance]. They worked with me, provided all the information I needed, customized my requirements to what would be the best for me; short and long term, accommodated all my questions with satisfactory responses. They were patient and pleasant. It made car buying pleasurable, guess what, I went in for oil change for my 2013 Pilot, left with 2 cars, 2015 Pilot & 2015 Accord. My wife loved her car and my sons had fun looking around at the cars in the showroom. Anthony creamed it all with a large pizza [Hawaiian] - it tasted real good, after a long day of getting things right. These guys are wonderful. I wish shopping for anything could be like this, MVA employees should go to Ourisman Honda in Laurel for Training in customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ask for Salesman Ramon Hart

I stopped by Ourisman Honda two weeks ago to ask for information. The salesman Ramon Hart listened, answered my questions and did not push a sale. There was no pressure from him just facts and pleasantness. I purchased a vehicle that night. Even after the sale, he answered follow up questions easing my mind. If you are considering buying a Honda, I recommend salesman Ramon Hart.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Anthony Davenport-professional

Anthony davenport epitomizes customer service and the rare "honesty" quality that car salesman are known for. He is an asset to the dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Anthony Davenport of Ourisman Honda

Anthony made the leasing of Honda CRV painless. He is a gracious ,patient, consummate professional. I just moved from North Jersey 1 year ago so was not familiar with local Honda dealerships. For sales and service Honda Ourisman of Laurel cannot be beat-especially salesperson Anthony Davenport!! thanks-Karen of Laurel

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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