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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,348 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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ASK FOR ANTHONY DAVENPORT......HE IS THE BEST!!!

I was at Ourisman Honda to buy a new car, my second experience at this dealership. The crew was great, Anthony Davenport [Sales], Earl [Finance] & Debbie K. Lewis [Finance]. They worked with me, provided all the information I needed, customized my requirements to what would be the best for me; short and long term, accommodated all my questions with satisfactory responses. They were patient and pleasant. It made car buying pleasurable, guess what, I went in for oil change for my 2013 Pilot, left with 2 cars, 2015 Pilot & 2015 Accord. My wife loved her car and my sons had fun looking around at the cars in the showroom. Anthony creamed it all with a large pizza [Hawaiian] - it tasted real good, after a long day of getting things right. These guys are wonderful. I wish shopping for anything could be like this, MVA employees should go to Ourisman Honda in Laurel for Training in customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ask for Salesman Ramon Hart

I stopped by Ourisman Honda two weeks ago to ask for information. The salesman Ramon Hart listened, answered my questions and did not push a sale. There was no pressure from him just facts and pleasantness. I purchased a vehicle that night. Even after the sale, he answered follow up questions easing my mind. If you are considering buying a Honda, I recommend salesman Ramon Hart.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Anthony Davenport-professional

Anthony davenport epitomizes customer service and the rare "honesty" quality that car salesman are known for. He is an asset to the dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Anthony Davenport of Ourisman Honda

Anthony made the leasing of Honda CRV painless. He is a gracious ,patient, consummate professional. I just moved from North Jersey 1 year ago so was not familiar with local Honda dealerships. For sales and service Honda Ourisman of Laurel cannot be beat-especially salesperson Anthony Davenport!! thanks-Karen of Laurel

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Professional Service

We had the best experience at Ourisman Honda! We met two very nice people at Ourisman Honda: Anthony Davenport and Debbie Lewis. Anthony Greeted us as we got out of our car. He is very helpful and has very good knowledge of the cars. He is very pleasant and guided us on the test drive. He wasn't pushy or obnoxious, and he helped us get a very good price on the car of our choice. After we agreed on the terms of the purchase, he introduced us to Debbie for financing. Debbie helped us get the lowest interest rate possible and she was able to get the lowest monthly payments. After purchasing the car, Anthony took a long time to explain the features of the car, and synchronized our mobile phone to the car's blue tooth. We recommend Ourisman Honda to anyone looking for a new car. Our experience was great and we are grateful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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five stars

I have recently purchased my Honda Accord EX-L from Ourisman Honda in Laurel. With Mr. Anthony Davenport as our sales associate, everything went very smoothly, organized, professional and easy. Financial officer, Mr. Walter Cook, did an impressive job too. Great overall experience! Will certainly go to this dealership again for my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Lies and deception

What else is there to say about my experience at this dealership.I called and spoke to Anthony very nice guy about matching my price for my trade which I got from another dealer.So I went in that same day and they saw the car and agreed on the $7000 trade in value.I test drove the Honda civic I was interested in purchasing from them and we went over some numbers.So after talking to Anthony back and forth on the phone I decided to return and full out the application.He called me the following day letting me know I have been approved but something told me before I go in let me send an email inquiry about the same car under a fictitious name.The original mrsp is $21880 ,when I signed for the loan application we agreed on $19250 and I was told they could not go any lower.You would not believe the price Ramon sent me via email $17101.12.We are talking about $2000 less they were willing to sell the car for below what was offered to me.Yes, I did go in that Saturday and let me point out something else they were going to charge me $1600 for accessories although the the car only had $200 worth of accessories. I had to point that out to Ramon and they are the ones selling the car.So the manager agree to the price but only if I was willing to accept $6000 for my trade in.So remember people when this dealership agree to price match on your trade in they raise the price on the car you want.They are so shameless they still were offering me to buy the car after what they did.Of course I walked out I would not buy a car from a bunch of fraudsters , and from now on I dub them 'the Uhaul' of Honda car dealers.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
3 people out of 3 found this review helpful.

Buying Customer * dosen"t work or affliate with the Dealer

Thanks to Mike in Service, Goldie in Sales and most of all I like to Thank the Queen Ms. Debbie K. Lewis Business Manager.. p.s. could not have made this happen w/ out this team , Thanks Again .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Ourisman Honda VW of Laurel... GO NOW!

Don Little was extremely helpful in finding me the best car for the money, he was professional, and a pleasure to work with. Tyrone Cypress got me the best interest rate and sold me the service plan I needed, not the most expensive. He also helped me get a substantial discount through BMW USA. Though the process took a little longer than I'd like, I did drive out the same day, with the deal completed. I'm very pleased with my used 2010 335i xdrive AWD sedan. Don and Tyrone also got me retail for my trade, which I fully did not expect, but for which I am truly grateful. My next car will be through this dealership and hopefully Don and Tyrone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5 star experience purchasing my C300 Mercedes

I recently purchased a c300 Mercedes Benz from Mr. Anthony Davenport. I can not say enough about the positive experience I had when going through the process of purchasing the car. From Mr. Davenports knowledge about cars and the car buying process to his patience and care in helping me choose the right car for me it was all at the highest levels of customer service. Even the financing process was knowledgeable and Ms. Debbie Lewis was of great help and put me at ease during the process. I would definitely suggest seeing Mr. Davenport at Ourisman Honda for all their car buying needs .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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