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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,348 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Efficient and professional

Efficient and professional. The staff, was extremely helpful with answering my questions about the pre owned 2007 Jeep Wrangler that I came in to see. Their patience was wonderful and this was by far the best car purchase experience I have ever experienced. I also service my vehicle there and have always received great service since the day I rolled off the lot. I highly recommend Ourisman Honda of Laurel to anyone that wants a pleasant car buying experience. Many thanks to Ed Wheaton, Buster Underwood and the rest of the sales and service staff there at Ourisman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Super fast, professional and thoughtful service.

I had my Civic in for the first maintenance. Appointment time was convenient, turn around time for oil change and tire rotation was extremely fast. Mr Wheaton and his service team even had the car washed. I didn't have a coupon that day, they used one anyway.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great first time car buying experience!

My family and I were Greeted with a smile and a warm welcome. They were very helpful! Took the time to find out what I really wanted and showed me exactly what what I asked for. They helped me to get into the right car for me and what I was looking for. I really appreciate that I felt like I was being treated as if I was more than a just a sale. I felt like a valued customer, I not only was driving away in a great car but drove away with new friends. Thank you to all that made my first car buying experience wonderful. It's nice to know that there are genuine people that care about what they are selling and not just taking advantage of the customer. Ed Wheaton sir you rock! Thank you for listening to exactly what I wanted and not trying to sell me something I didn't need! Debbie you are my finance angel. No words can describe how you made me feel. I appreciate you taking the time with me to seal the deal. Frank thank you for your patience and knowing exactly when I found my car!! The whole team was wonderful!!! Thank you all again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Customer Service

Thank you Ourisman of Laurel for a fantastic experience and visit. Wonderful staff, and the gentleman that sold me my first brand new car Honda Accord. Mr. Powell was very polite, professional and very helpful. I recommend everyone to visit this dealership. Thanks again to the whole staff at Ourisman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great car buying experience and service

I bought a car from Mr. Ed Wheaton awhile back. Dealing with him and his dealership was an amazing experience. I have recommended to others to give Mr. Wheaton a call before going to another dealer. Everything around his dealership is well worth going out of your way in pursuit of your next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent customer service

I've been going to Ourisman Honda in Laurel for 10 + years. Always have great, fast and reliable service. When it was time to trade in and get a new Honda Ed Wheaton was very helpful and gave me a great deal. I have referred a few people to him and they all left happy and with a new car. I would give them 6 stars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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Great first time car buying experience!!

Greeted with a smile and a warm welcome. They were very helpful! Took the time to find out what I really wanted and showed me exactly what what I asked for. They helped me to get into the right car for me and what I was looking for. I really appreciate that I felt like I was being treated as if I was more than a just a sale. I felt like a valued customer, I not only was driving away in a great car but drove away with new friends. Thank you to all that made my first car buying experience wonderful. It's nice to know that there are genuine people that care about what they are selling and not just taking advantage of the customer. Ed Wheaton you sir are the best!! Debbie Lewis there are no words to describe how comfortable you made me feel! I was so nervous and you were just amazing!!! We need more people like them in car sales! They truly cared about me. Thank you so much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Super fast service. Thoughtful and professional.

I had my Civic in for the first maintenance. Appointment time was convenient, turn around time for oil change and tire rotation was extremely fast. Mr Wheaton and his service team even had the car washed. I didn't have a coupon that day, they used one anyway.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

10+ years of fabulous service. I don't go any place else.

I've been going to Ourisman Honda in Laurel for 10 + years. Always have great, fast and reliable service. When it was time to trade in and get a new Honda Ed Wheaton was very helpful and gave me a great deal. I have referred a few people to him and they all left happy and with a new car. I would give them 6 stars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great car buying experience and service

I bought a car from Mr. Ed Wheaton awhile back. Dealing with him and his dealership was an amazing experience. I have recommended to others to give Mr. Wheaton a call before going to another dealer. Everything around his dealership is well worth going out of your way in pursuit of your next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.