Reviews
Very Best Place to Purchase a New Car!!!
Great experience all the way around!! This was our 2nd car purchase from Ourisman Honda of Laurel. We enjoyed working with Anthony Davenport . He was friendly and knowledgable. We never felt pressured at any time in the process of our vehicle search & purchase. I believe we must have test drove just about every car at the dealership and he never lost patience with us, Mr Davenport remained friendly & professional at all times. James Jones & Anthony Davenport took the time to educate on all the freatures of the high tech navigation system. We are very grateful for that and now feel very comfortable with it's features. Jim Powell (w/ financial team) at Ourisman Honda of Laurel was extremely efficient in expediting our paperwork process after the purchase signing. We were absolutely thrilled to have the opportunity to drive home in our new beautiful Accord within just of couple of hours after entering the dealership. We highly would recommend Ourisman Laurel Honda to anyone looking to buy a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best Place To Purchase A New Car!!!
Buying a new car from this dealership was a great experience from beginning to end!! This dealership team went above & beyond. This was our 2nd car purchase from Ourisman VW-Honda of Laurel. We enjoyed working with Mr. Anthony Davenport (sales manager). He was friendly and knowledgable. We never felt pressured at any time in the process of our vehicle search & purchase. I am pretty certain that we test drove just about every car at the dealership and he never lost his patience. He always remained pleasant & professional. Mr. Anthony Davenport & Mr. James Jones (sales manager)both took the time to instruct us on our high tech navigation system in our Accord. They also made themselves available in future if additional questions arose. We appreciated that immensely. Mr Jim Powell with the financial team at Ourisman VW- Honda of Laurel was extremely efficient in expediting our paperwork after signing. We were thrilled to have the opportunity to drive home in our beautiful new Accord within just a couple of hours after entering the dealership. My husband and I highly recommend Ourisman VW-Honda of Laurel to anyone looking to purchase their next car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Place to Purchase A New Car!!
This was our 2nd car purchase from Ourisman Honda of Laurel. We enjoyed working with Anthony Davenport (sales manager) . He was friendly and knowledgable. We never felt pressured at any time in the process of looking & purchasing. I believe we test drove just about every car at the dealership and he never lost his patience. James Jones & Anthony Davenport both took the time to educate us on the high tech navigation system in our new Accord. We appreciated that immensely. Mr im Powell with the financial team at Ourisman Honda of Laurel was extremely efficient in expediting our paperwork after signing. We were thrilled to have the opportunity to drive home in our beautiful Accord within a couple of hours of entering the dealrship. My husband and I highly recommend Ourisman Honda of Laurel to anyone looking to purchase their next car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best Place To Buy A New Car!!
Buying a new car from this dealership was a great experience from beginning to end!! This dealership team went above & beyond. This was our 2nd car purchase from Ourisman VW-Honda of Laurel. We enjoyed working with Mr. Anthony Davenport (sales manager). He was friendly and knowledgable. We never felt pressured at any time in the process of our vehicle search & purchase. I am pretty certain that we test drove just about every car at the dealership and he never lost his patience. He always remained pleasant & professional. Mr. Anthony Davenport & Mr. James Jones (sales manager)both took the time to instruct us on our high tech navigation system in our Accord. They also made themselves available in future if additional questions arose. We appreciated that immensely. Mr Jim Powell with the financial team at Ourisman VW- Honda of Laurel was extremely efficient in expediting our paperwork after signing. We were thrilled to have the opportunity to drive home in our beautiful new Accord within just a couple of hours after entering the dealership. My husband and I highly recommend Ourisman VW-Honda of Laurel to anyone looking to purchase their next car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sold a car that barely passed inspection
Recently purchased a car in January 2014. The car barely passed inspection (meaning it was passed MD State Inspection by percentage points) as told to by the assistant service manager. The assistant Service Manager told customer that even though the brake pads passed inspection that there was no need to change them (Brake PADS was going bad then). The dealership KNEW brake pads were going bad anyway but since it passed inspection they used their own judgement, they decided not change them and sell the car Hence 5 months later, the brake pads have gone bad and they give explanations that we ARE NOT REQUIRED to change the brake pads on a used car because the car to pass inspection and we don't care about the customer safety. The idea of 'Wear and Tear" is true to a certain point but NO BRAKE PADS (new or used) goes bad in 5 months unless they was already faulty from the beginning. I recommend - DO NOT EVER BUY A CAR FROM OURSIMAN HONDA VW of Laurel because all they care about is the bottom DOLLAR and NOT CUSTOMER SAFETY...
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I’m sorry to hear that you are not happy with the vehicle that you purchased. I tried to reach out to you privately but did not get a response. We take great pride in our ability to provide safe, reliable, affordable transportation for our customers. Let me try to address your concern in a way that is easy to understand. When any vehicle is Maryland State Inspected and the parts pass inspection, it would be unusual to replace those parts as they still have valuable life left. It’s nearly impossible to accurately predict how much longer parts may last. Think of it on a scale of 1 to 10. If the requirement to pass inspection is a “6” and the part in question measures an “8” it would be wasteful to replace parts that don’t need to be replaced yet. Contrary to your comment brake pads do not typically “go bad” they “wear” from normal driving. Had we seen any defect or safety issue they would have been replaced. The other factor that makes it’s impossible to predict the brake pad lifespan is driving habits. With highway driving the pads could last years and with city driving, the life would typically be much shorter as there is a lot more stop and go traffic. I can offer a complementary safety inspection so we could verify that this is normal wear and not a defect. If you would like to come to my dealership and discuss this in person, I would be happy to meet with you. Please contact me if you should decide to take me up on that offer. Thank you again for your review and feedback.
Best Dealership to Purchase A New Car!
Great experience all the way around!! This was our 2nd car purchase from Ourisman Honda of Laurel . We enjoyed working with Anthony Davenport (Sales Manager). He was friendly and knowledgable. We never felt pressured at any time in the process of looking & purchasing. I believe we test drove almost every car at the dealership and he never lost patience with us. Anthony took the time to educate us on the very high tech navigation system that our new Accord offered. Anthony Davenport and Mr Powell (w/ the financial team) at Ourisman Laurel Honda were very efficient in expediting our paperwork. We were thrilled to have the opportunity to drive home in our new beautiful Accord within a couple of hours after entering the dealership. My husband and I would highly recommend Ourisman Honda of Laurel to anyone looking to purchase their next car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome Experience
I knew when I walked into Ourisman/s Honda/VW of Laurel, I knew I was in the right place to purchase my next car. James Jones took me on a tour and found a Honda CRV that was just right for me. The entire process from beginning to end was so professional, and the staff was not only helpful, but they gave me some good advice for the future. Debbie was a joy to work with. She walked me through the large pile of paperwork, and did not rush the process. She made sure I was fully informed of all my options, and gave me some great advice for service packages that I could get later on. Andre Turner was behind the scenes making every step of the process quick and easy. I love my Honda CRV. If you are looking to purchase your next vehicle, head out to Fort Meade Blvd and check out the staff at Ourisman's Honda/VW of Laurel. I know that is where I am sending all my friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very pleasant buying experience
Ourisman Honda of Laurel has a very professional staff and it was an easy process buying my new Honda Si Navi. My salesman was Anthony Davenport and he was very knowledgeable of my car and went out of his way to make my experience a pleasant one. They had the exact car that they had been described over the phone and I had a chance to drive it before making the purchase. Their price was as good or better than the competing dealers that made offers but, did not have the same car in stock and would have had to place an order for it.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
Very Satisfactory Service and I am happy with the product.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My new Honda Civic EXL
I was treated excellent when purchasing my car. My saleman was extremely attentive and patient; knoledgeable of the car polite. Thank you Anthony for your help. Reginia K. Manuel
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase