Ourisman VW of Laurel - Curbside pickup and home delivery available

I have purchased our last two vehicles from Jim and Earl at Ourisman of Laurel. In both cases, they exceeded our expectations at every opportunity. We are huge fans of Honda and tend to purchase new vehicles often, so we are very familiar with the sales process and the potential for disagreements, misunderstandings, etc. with car dealers. We have encountered none of this with Jim and Earl. The buying experience is actually pleasant - something we look forward to (imagine that!) I can't recommend them high enough. We have already sent one friend their way (and received many thanks for doing so), and will continue to do the same. Do yourself a favor and start with them.

I was having problems with my car, just went in looking and your salesperson kenny approached me very friendly and offered me some options to purchasing a car....i agreed and came out with a great deal.

Very professional. Treated me and my family with respect. Took time to explain the process. I look forward to using them again and again. Thanks

My experience with Ourisman Honda was a very good one. soon as I walked into the establishment the employees was attentive and friendly.Kenny Kelly the salesperson who helped me was informative and answered all my questions and we discussed my concerns. The prices of the vehicles were fair and my overall experience was excellent and I would recommend my friends and family.

I rated this dealer at a high rate because he was helpful, knowledgable, not pushy....He answered all my questions and then allowed me to just make a decision without stalking me. I would refer him to family and friends if they needed a used car.

Marty Ervin of the Used Car Department was so friendly and courteous to our needs. While we aren't in the market to purchase for a few months, we will be back and have Marty assist us. What a fine salesman he was to me and my wife!

The used car dealer was really nice. My salesman was Kenny and Marty is his manager! They were very helpful and I appreciate there customer care approach!

I can honestly say that this dealership is the most awful place to buy a vehicle and the staff is very discourteous. I purchased a used car from them and I completely understand that the car is very old. However I did not expect that quite a few VERY expensive things would break on it and render it pretty much useless in less than a year!!!!! Within 6 months, the power steering rack went out and that is a $1000+ repair, My Catalytic converter is bad ( the dealership service department told me it was my o2 sensor and would not work with me to replace it while it was under warranty) both my drivers side window regulators have gone out and now my key gets stuck in the ignition all the time. I have had other issues too that they actually did cover under the 2 month warranty like the mass airflow sensor going out. Who could sell someone this and not feel bad about what a piece of junk vehicle it was?? Ourisman Honda in Laurel!!! I called and spoke to a service manager and he told me that no one put a gun to my head and told me to buy it.. oh wait I'm sorry that this was the ONLY vehicle that fit in my price range that I could get qualified for and that I didn't want to lose my job and be homeless AGAIN!! He said he didn't understand me not wanting to be homeless.. how insensitive!! I work in customer service and as far as everything I have learned in this job.. Your supposed to help and appease the customer at all times!!! I was so disrespected by everything this dealership did!!! I wrote an email to the GM about everything and received no reply. You would think that he would be worried about a severely unhappy customer.. guess not!!! I DO NOT reccommend buying anything from this dealership!! Even if it is a new car! They will leave you high and dry and be rude to you when the vehicle starts heading downhill. The overall experience with this dealership was terrible!

I can honestly say that this dealership is the most awful place to buy a vehicle and the staff is very discourteous. I purchased a used car from them and I completely understand that the car is very old. However I did not expect that quite a few VERY expensive things would break on it and render it pretty much useless in less than a year!!!!! Within 6 months, the power steering rack went out and that is a $1000+ repair, My Catalytic converter is bad ( the dealership service department told me it was my o2 sensor and would not work with me to replace it while it was under warranty) both my drivers side window regulators have gone out and now my key gets stuck in the ignition all the time. I have had other issues too that they actually did cover under the 2 month warranty like the mass airflow sensor going out. Who could sell someone this and not feel bad about what a piece of junk vehicle it was?? Ourisman Honda in Laurel!!! I called and spoke to a service manager and he told me that no one put a gun to my head and told me to buy it.. oh wait I'm sorry that this was the ONLY vehicle that fit in my price range that I could get qualified for and that I didn't want to lose my job and be homeless AGAIN!! He said he didn't understand me not wanting to be homeless.. how insensitive!! I work in customer service and as far as everything I have learned in this job.. Your supposed to help and appease the customer at all times!!! I was so disrespected by everything this dealership did!!! I wrote an email to the GM about everything and received no reply. You would think that he would be worried about a severely unhappy customer.. guess not!!! I DO NOT reccommend buying anything from this dealership!! Even if it is a new car! They will leave you high and dry and be rude to you when the vehicle starts heading downhill. The overall experience with this dealership was terrible!

James Jones is the person to go to when buying a vehicle. He was very humble and welcoming when I went to look for a new Honda CR-V. I told him exactly what I wanted, and he helped me find what I was looking for. He made me feel really comfortable, and let me take my time into making a decision. I would recommend him to anyone who is looking for a vehicle. I will definitely keep in touch with him!