Ourisman VW of Laurel - Curbside pickup and home delivery available

My experience at this Honda dealership was more than I expected. On a whim (July 18, 2012), I decided to make a trip to the dealer to see what they had. Being that I was already a Honda (2000 Civic) owner, the decision to purchase another Honda was easy. Immediately I was greeted at the door by the receptionist, Mrs. Sonia. Shortly after, Mr. David Jones introduced himself and this is where it all began... I was expecting a pushy car salesman and walked in with my guard already up. I was pleasantly surprised that Mr. David Jones was nothing like the "salesman" I had envisioned in my head. Mr. Jones spent the next 2 days (July 19 & 20) with me and allowed me the opportunity to ask as many questions as I needed. He was patient throughout the entire process. His customer service was outstanding beginning with the offers for refreshments, snacks and lunches, letting me test drive numerous cars, negotiating a good price and following me to my home so that I could drop my "old" car off (I wanted to drive the new one home). He made sure he knew what was important to me as a consumer, wasn't pushy at all, didn't try to sell me a car I was ready to settle for...and even suggested I take a day to really consider my purchase. Although I did spend the majority of my time with Mr. David Jones, I had the pleasure of meeting other staff and sales associates while I was there. Mrs. Sonia at the front desk, Mrs. Lisa Call (who stayed late to look through her inventory of incoming cars and also told me "not to settle"), Mr. Tyrone Cypress in Financing, Mr. Andre Turner, Mr. James Jones & Mr. Wilfredo Iraheta (who runs the car detailing portion of the dealership).... Everyone I encountered was professional and most importantly, friendly! Thank you Mr. David Jones & Ourisman Honda of Laurel, I love my new Honda CR-V with Navigation!

I had just received word that my car was totalled after I was smashed between 2 SUV's and I only had a small window to turn in my rental car and get a new vehicle. I found this VW Tiguan on line and was interested in the vehicle. My finace and I drove up to the dealership and ended up speaking with Rachel. Though there was confusion with the vehicle I saw on line, Rachel was full of knowledge about VW vehicles. She worked with me and understood what I was looking for. We ended up getting the vehicle we saw on-line after Rachel was abel to clear up the confusion. Rachel did not force us into a sale and she did not force me to look at something that I was not interested in look at. She even insisted that I take a day to decide before jumping into the purchase of a slightly used vehicle, especially because this would be my first SUV. We took the night to think about it and the next day we went to purchase the vehicle. Not only was Rachel very helpful, everyone there was very nice, we were offered a piece of pizza and some water, and we were constantly being checked on. We ended up having some problems with the vehicle, which Rachel helped ensure that everything was taken care of. She ensured we had a rental vehicle while they took at look at ours and the whole team was nothing but apologetic for the incident. The car has been fixed and we have been very pleased with our decision. My finance is even planning on going back there next year to work with Rachel on the sale of a VW vehicle. The greatest experience I have ever had in purchasing a vehicle.

This dealership has the best customer service. I bought my Jetta from Louis. He was very patience, never pushy and took the time to show me all the features of the car. The sales manager Paul also went above and beyond during the process. I love my new car! I will be coming back for servicing if needed to this dealer!

I've bought 5 vehicles from Ourisman and will purchase all future vehicles from Ourisman of Honda / Volkswagen. The customers service is outstanding. I would recommend Ourisman of laurel to friends and famaily.

Rachael Semmes -Cameron's commitment to the VW product, her patience and cooperation throughout the sales process was nothing short of awesome. When I received my survey from Volkswagen, I specifically wanted the Ourisman Executives to know how happy I was (and still am) with the performance of their Sales Associate. The Ourisman Family should be very proud to have such a wonderful Salse person on their staff. My wife is still bragging, smiling, and enjoying her new Beetle - plus she loves me a bit more because I made a good decision by purchasing this wonderful VW product....... All thanks to Rachael Semmes -Cameron - I cannot say enough about her. I will enjoy being apart of the Ourisman family for a long time to come!!

I just bought a new 2012 Honda Civic. Walter Fletcher was my sales associate. He was friendly, professional and courteous. It was a pleasant experience.

My daughter and I visited the dealership a year ago to check out the models and to get an idea on what was available. Mike Morris was our salesperson and was very cordial and patient with us. I decided to buy a 2012 Volkswagen Jetta for my wife for Christmas. My daughter recently bought a Tiguan, and a week later, I chose a Toureg. We are all very happy with the cars and service so far. The entire staff at Ourisman were very friendly, and answered all of our questions with honesty and complete knowledge of their vehicles. Mike is a great salesman, and I look forward to sending him as much business as I can.

Although I've referred friends to the dealership (and they themselves have purchased vehicles), personally, this is about the 5th car that I've purchased from Ourisman Honda of Laurel. I'm extremely pleased with the level of service that I receive -- I always leave with a great feeling. And even though I live approximately 35 minutes from the dealership (yes, there is a Honda dealership in my own area), I choose to continue going to Ourisman Honda of Laurel for all of my car related needs, including service. This is the first time I've worked with Shawn, and as I have already stated in an email to his manager, his level of service is second to none. I've worked with Joe previously, so when I knew that I was going to purchase another vehicle, I specifically requested to work with him again. I have a friend who intends on purchasing a vehicle later this year. Needless to say, I already know where I'll be taking her, and who we'll be working with. I think the ratings that I've given in each area are appropriate and well deserved.

Frank Jackson worked with us to select the perfect vehicle for my daughter - my wife and I were surprising her. Frank had the car detailed and cleaned and surrounded the car with balloons upon our arrival to sign the paperwork. My daughter was ecstatic and was so excited. Frank and the dealership realy made her feel special - it is a day she will truly never forget. Debbie Lewis did an OUTSTANDING job of understanding our price points and getting us the BEST possible interest rate for our loan - the process was seemless and professional. Debbie showed us several options that met our budget and once we picked which one was best for us - we signed the paperwork and took delivery. To top off our wonderful experience - when we were leaving the dealership - we saw a rainbow off in the distance. Thanks Frank and Debbie!

I contacted Doug after receiving a quote from him online. He was able to order the vehicle I wanted and have it on the lot within 12 days. The process was very simple and he kept me updated on the entire process as it happened.