Ourisman VW of Laurel - Curbside pickup and home delivery available

It was a pleasure to meet James Jones and be assisted by him. He was extremely professional, non-pressuring and he really listened to my concerns with regards to what I needed and wanted in a new vehicle. While the wait to the finance office was lengthy due to a shortage of assistance in that dept., Mr. Jones offered to purchase food for my boyfriend and I--to me that's going above and beyond and it was much appreciated--we were starving. My deal was finally closed at 1:00am--the longest I've ever experienced, and while it was a long day of decision making, punching numbers and waiting, it was a rewarding experience to say the least--one that I won't forget, not to mention it was my birthday and I'd rather had been elsewhere celebrating, but Mr. Jones made it pleasurable as best he could. Not only is he a good salesman, I found him to be very pleasant. I have already recommended your dealership to my friends and family. Thanks again for the experience.

Dear Walter: I recently purchased a New EXL Honda from your Dealership with you as the Salesman. After careful research, and inquiries, I was delighted to have selected your Dealership for my Purchase. You and the entire staff was most Professional,Courteous, and Considerate in assisting me w/ my final choice. I would highy recommend this Dealership for any purchase. Outstanding and Excellent Customer Service. Thank You:

My wife and I recently purchased our 2nd vehicle from Ourisman Honda of Laurel. These guys are top notch. Everything is made extremely easy and they really prove to us that they actually care. From the minute we walk in to the time of delivery - everyone is extremely nice and helpful. I would recommend Ourisman to all my family and friends!

Prompt service, made us feel at home and was not pushy. They matched the price of another dealer that was originally lower but because of the service here we decided to come back and make the deal with them. Very friendly and informative staff. Very happy with our Honda Civic LX! We highly recommend this dealer ship!

Went to Ourisman Honda/VW for my latest new car purchase at the strong recommendation of a friend - and this friend did NOT let me down! What a professional and easy process. I will not hesitate to pay this one forward and recommend Ourisman Honda/VW to everyone I know looking for a new or previously owned vehicle!

Isaac, Joe and the whole team made the experience enjoyable. They listened to my needs as well as my desires. I was new to Volkswagen and wasn't too familiar with their product line. They eased me into the various aspects of German engineering, they didn't over do it, they were clear and focused on what I didn't know and respected what I did.

My buying experience with Owen was excellent! He was honest from the beginning and did everything he could to help me get the deal I wanted. He went above and beyond. I had a great experience with Ourisman Honda! I would definitely recommend Owen for a smooth car buying experience.

We had been searching for a VW diesel and had a difficult time finding one in our price range. Isaac Chee called me often trying to help us find the right VW as they were traded in or became available. Finally, after looking at a bunch of them, he found the perfect car and we took delivery in a few days after Ourisman inspected and certified the car. Our family loves the car and we are saving every day on fuel.. Thanks to Isaac and Joe, it was a great experience. I'll return for service.

I corresponded with Frank on Friday afternoon around 5:30pm and he said he would call me back if we can possibly agree on a ballpark price on an Element I was interested in. I didn't receive a call and called back a couple of hours later and was told he was gone for the day. I drove to the dealer first thing in the morning with my family to see the Element in person and was told by Frank that it was sold last night. I asked why he didn't call me back and said he did and left a message which he probably did but not me. So I wasted a trip to Ourisman in Laurel only to be told the vehicle is no longer available. TERRIBLE CUSTOMER SERVICE.

I had been shopping for a new Honda for a few weeks. I had been to many dealerships but once I walked into Ourisman Honda of Laurel I knew this is where I wanted to buy my Honda. I was greeted with a smile and treated like a person not just a walking check book. They took their time showing me all the different features and explaining all the options. Once I picked out a car the finance manager took her time going over all the programs available to me and offered me some wonderful products. Like I said had had been to many different dealerships but not anymore. I have no found a home.