Ourisman VW of Laurel - Curbside pickup and home delivery available

Visited this dealership prior to bringing my wife and 12-day old baby in to finalize the purchase. Shawn and staff were initially friendly, but pressured me to purchased that day for an additional $500 credit toward a vehicle. Sale was to include a trade-in. I asked Shawn for the amount I should write on the check; he said $11,590 and I have his scratch paper showing his calculations. I later brought my wife and baby into the dealership. He had tweaked some numbers and now the price was over $1,500 more than our originally agreed upon price. He denied offering the $11,590 price until I showed him his scratch paper at which time he said that wasn't the "drive away price." I'm not sure why I would write a check for $11,590 if that wasn't the "drive away price." We walked out.

Excellent customer service provided by Shawn Hart. He was attentive to details, responded to questions and and worked with us throughout the sales process. He is a first-rate professional.

Joe was helping me find insurance and we tried 4 different companies who were all giving me VERY expensive quotes. Joe called one last person he had built a relationship with and they gave me a quote that was at a great rate. Joe was past scheduled tr to get off work and I was beginning to get irritated that I spent 4 hours there and walked away with nothing, but Joe's efforts allowed me to walk away with a car that I desperately needed. Not to mention that when I went to pick up my old car from the lot it wouldn't start.

He was a very honest salesman. He really was trying to get me the best deal I could get. He helped my wife and I get the best car for our family.

The customer service was great, they answered all our questions and got us exactly what we were looking for. There was no extensive haggling necessary, the pricing was more than reasonable, and everyone from the manager to especially the dealer were incredibly friendly, accommodating, and related to what we were looking for. Would definitely recommend this dealership if you're in the market. Happy with my new car too, got exactly what I wanted.

I have been shopping around for used cars for a few weeks now but without much luck because the selection of affordable used cars was subpar, I was faced with a rude car salesman, or a combination of the two. Fortunately, I had the pleasure of working with Owen Stepp at Ourisman Honda of Laurel and could not be happier with my purchase. Owen was very honest, took the time to get to know me and what I look for in a car, and really helped me make the best choice based on my needs without any pressure. He was very approachable and easy to reach -- he allowed me to text him/call him whenever, and really worked around my crazy work schedule. I ended up debating between two cars, which can make some dealers impatient, but Owen was understanding and did not sway me one way or the other. Although we did have a checkered experience with our finance manager (Joe Rasulzad- please see separate survey for review), Owen really showed that it's possible for a dealer to work with integrity and to come up with a deal that's beneficial for both parties. I was happy to give him my business. Your dealership is lucky to have people like Owen!

Marshall Sanders was a very professional, courteous and friendly salesman. He made this a very pleasant experience. I would definitley recommend him and will be back to make another purchase within the next year.

We went in the dealership knowing what we looking for and wanted it to be a quick smooth process. It went just that way! Thank you!

I loved this dealer because there was no hassle from the first line of communication. I was very specific in telling my sales rep that I ONLY wanted a Mitsubishi Eclipse. My credit was a challenge my sales rep never tried to sell me on another type of car. He was very professional and efficient. Everything I asked for is what I got from newer tires on my car to the payments. They even surprised me with asking for less down than what I offered to give, what dealership does that?? I was extremely happy with the whole process.

I looked at every other van out there. The Honda Odyssey was the last one I had to look at before I could make a decision. I came in and Marshall was very accommodating and had me test drive the vehicle which I immediately liked. We went back and worked on the numbers in a very amicable way. While I was in with finance I had to get my sons from daycare. They were very understanding and put everything on hold until the next day when I could finish up with them. I came back the next day and everything was taken care of, I merely needed to sign and drive away. Great customer service!