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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,349 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,349 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Marshall in Honda Internet sales was wonderful, and...

Marshall in Honda Internet sales was wonderful, and honest, I was pleasantly suprised. He gave me a price that met my expectations and when the dealership didn't have the color I wanted,(polished metal for a 2012 Odyssey), he located one and had it ready for my wife and I that afternoon. Great price, and more importantly, true to his word, something that is rare in car sales. I would recommend anyone looking to purchase a new Honda to contact Marshall, you won't regret it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your great review! Ed W.

They found the color I wanted on the model I wanted and...

They found the color I wanted on the model I wanted and got it moved it to the dealership while I was doing the paperwork. The price was the best price locally available according to Consumer Reports. They did not play games with me before agreeing to the final price. They did a nice job of going over the car features with me when I took delivery. They filled the gas tank. It was a very good experience and I would deal with them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I recently leased a 2012 Honda Civic from Ourisman Honda....

I recently leased a 2012 Honda Civic from Ourisman Honda. It was a great experience. I had the opportunity to work with Marshall. He's very friendly, nice, and professional. He also knows what he's doing. I really liked working with him. His main goal was to make sure that I was happy and satisfied with the service that I was getting and he excelled at it. I would recommend this dealership and would no doubt bring them my business again in the future... Thank you Marshall for all your help. You're awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience, really showed a legitimate interest in...

Great experience, really showed a legitimate interest in personal life considerations. Would recc to others and please see Frank he's a great salesman and would do business w/ him in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I came in knowing what I wanted and knowing the price I...

I came in knowing what I wanted and knowing the price I expected, and my service representative did a good job of processing everything for me so that I could get in and out as quickly as possible without playing games.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had already been to three other dealerships. James,...

I had already been to three other dealerships. James, Owen, and Joe treated me with great respect. The negotiation process was painless and the price was competitive. My experience with the other dealerships did not include the total package of a nice looking facility, helpful and kind salesman, and a helpful and kind finance person. Laurel Honda provided this whole package. This dealership is located an hour away from my home and I would defintely drive here to purchase another vehicle. This was a very pleasant experience all around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Dealership appeared to be no strings attached. I test...

Dealership appeared to be no strings attached. I test drove and asked for out the door pricing on civics. Our salesman Robert and the manager were very informative and explained pricing in detail. I ened up buying a nissan instead of a civic, but I will look there again next tim Im looking for a car.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I met Jim Powell through internet sales. This is the 3rd...

I met Jim Powell through internet sales. This is the 3rd vehicle I have purchased from Ourisman- previously Tischer when I first purchased in 1992. This was by far my best car buying experience to date. It was a pleasure working with Jim. He listened and made every effort to accomodate the specific make and color I requested(LX manual shift commuter car). Jim was patient, honest and knowledgeable. After a week of dealing with sellers in PA, NJ, Easter Shore and Delaware (where I now reside); I finally contacted Ourisman. Jim was the only dealer who did not waste my time telling me that a manual shift in my color and price would be challenging then offer me something I did not want. He did not harrass me via phone and email but did make it clear that he wanted my business and assured me he would earn it. He did! Jim found the car and had it delivered to test drive the next day. I am loving my new LX manual but more importantly I am LOVING the mileage I'm getting (I am averaging 37 mpg 1 mile above the 36 mpg listed:-) Yes I read the reviews of the competition (Hyundai, Kia and Ford). I did test drive them all but for my money, I chose to forego the bells and whistles and stuck with what I know. This is my 4th Honda; and with a 138 daily round trip to work, I need a car I KNOW I can depend on. No trade ins. We still have a 2001 Accord and 2005 in the driveway for our teens. Thanks again Jim!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Ourisman Honda of Laurel is awesome!!! Every one at this...

Ourisman Honda of Laurel is awesome!!! Every one at this dealership were very accomdating to me. Mr. Kenny Kelly is best sales person ever! Mr. Joe Rasulzad best finance manager ever!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

It is a great and friendly dealership. The sales person...

It is a great and friendly dealership. The sales person understood my concern about price and gave me a great price for my new Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.