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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,343 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,343 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Great price with great people

Amazing experience buying my first car. I was able to come in and purchase the car with the price already arranged and leave within the hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Welcome to the Ourisman Family! We appreciate you letting us help you with your first car purchase. It was our pleasure to show you what an exceptional car buying experience is like!

A very pleasant experience

Our salesman Jim Powell was very pleasant, accomodating, and helpful. He wasn't pushy at all, and he was very patient, calm, and thorough. He answered all of our questions. We liked him a lot. Jennifer Smith was also a very warm and friendly person, and was alao able to answer my questions thoroughly. This dealership had a very warm and friendly environment. I would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear you had a wonderful experience. We really appreciate your business and recommendation. Enjoy your new Honda!

MY 4TH NEW HONDA IN 2 YEARS!!!

PLEASE see MR. JIM POWELL (Senior Sales Consultant) at this specific Honda Dealership in Laurel, MD. Mr. Powell has always been very, very professional and knowledgeable in assisting me with my purchases, questions, and just an all-around GOOD MAN! Bre Gardner is my Primary POC but, she is out on Maternity Leave. As a Disabled Veteran... I will continue my Honda purchases, service(s) at this Dealership... BRAVO MR. JIM POWELL!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much! We are grateful to have earned your recommendation and continued loyalty to our dealership. We also want to thank you for your service to our country.

Great Customer Service

Thanks a lot Jim for helping my husband and I select the perfect car ever! It was such a great experience and I enjoyed all the little laughs we had while we were in the dealership. I will definitely recommend people to Jim. Such a professional and well mannered Sales rep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Jim! We are thrilled he was able to find the perfect car for your and your husband and that he made it such an enjoyable experience. Enjoy your new Honda!

Awesome service from Anthony!

We had the perfect car buying experience this week with Anthony. No pressure and got exactly what we wanted. We will return to him in the future for our car buying needs despite the distance away that we live! He was worth the drive!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback. We appreciate your business and are thrilled to hear Anthony provided you with such a great car buying experience. Welcome to the Ourisman Family!

I got a new car less than 2 days after my car broke down

Great start and awesome ending. I went through a lot this week. My car broke down and I didn’t know where to begin. These guys took care of me. Grateful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting us with your business. We are thrilled our team was able to provide you with an awesome ending to your car search!

Love, Professional and Awsome Customer Service!

I cannot tell how happy I am about my new Honda CRV. I can't stop gazing at my new Honda. What makes the final touch is the immaculate customer service and professionalism I received from Mr. Jimmie Powell. I never experienced this level of customer service when it comes to buying a car ever. I appreciate the time he took with my straight talk, explanation and the compassion he has helping a customer.He knew exactly what I wanted with no hesitation. Cudos to Mr. Powell. I have been telling my friends about how awsome he was as well as the dealership. 2 thumbs up. 10 out of 10

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for posting your wonderful feedback. We are thrilled you love your new CR-V and that Jimmie was able to make your buying experience a 10 out of 10! We appreciate you trusting us with you business and look forward to assisting your friends and family with their car needs.

My Experience While Buying a New Honda

After traveling to different Honda dealerships in my area and being somewhat disappointed with the sales consultants, it was such a relief to meet Anthony Davenport. He listened to what my car purchasing needs were and I never felt like he was rushed nor did he try to sell me something that I could not afford. Anthony spent a lot of quality time with me and answered all my questions and concerns immediately. I also knew I could call him if I had additional questions. He was always curteous during my purchase and made me feel like I was an important customer. I would recomment this dealership and definitely Anthony Davenport to my family and friends. Anthony deserves an A++!! Brian Blackmon also deserves an A++ for helping me thru the finance process which can be a dreadful experience. He also explained everything throughly so I knew what I was getting into without feeling confused after the process. It turned out to be a very pleasant experience from both the men.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write such a wonderful review of your experience with both Anthony and Brian. It means a lot when a customer goes out of their way to acknowledge the hard work of our team. We appreciate your business and look forward to helping your friends and family with their car needs.

Respectful, Respectful, Respectful!

We came to the dealership to begin our search for a specific car my husband saw online , well that car had been sold but we still came home with a great car! Mfron was so pleasant to deal with, very calm, respectful and listened to our needs. This is what we call " One and Done"! We looked at one car and the deal was done! The Finance manager Amy was so fun to work with as well! Thank you Mfon for making this transaction so smooth!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

You are very welcome! We are glad that Mfon was able to get you into a car that suited your needs. We appreciate you choosing Ourisman for your car purchase.

Fast, Effective, Kind, and Patient.

Ourisman of Honda was incredibly kind to me. I felt sort of lost as I was a rather young dealer and the auto world was sort of beyond me, but they communicated in such a clear manner and I knew exactly what I was getting myself into when I confronted them about the kind of car, financing, and the paperwork associated with my new car. I would honestly say that it was so efficient and effective that I'd recommend this dealership for any Honda lover out there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Ourisman Honda! We are thrilled our team was able to help you navigate the buying process and get you into your new Honda!