Reviews
Treated with Respect
I called the dealership after seeing a beautiful used Scion Tc for a great price. Naturally I wasn't the only one interested in this car as a dealership employee was test-driving it as I was calling. James Jones ensured that the second that employee makes their decision he will call me. James did exactly as promised and said I can drive up and look at the vehicle. This respect and delivery of promises is what had me travel over an hour to just see the vehicle. Within 45 minutes of meeting James and test driving the vehicle I sent my family home because I trusted that because I am interested in driving the vehicle off of the lot, James was going to help make it happen. James did just that, helping me navigate the paperwork, leading me to finance, and the final shake of the hand before I left. He even followed up the next day by phone to see if I was satisfied. I'm extremely satisfied with this dealer and specifically Mr. James Jones. If you show respect, he will reciprocate respect. If you are seriously considering buying a vehicle and don't want to play games, you want to ask for James Jones at Ourisman Honda/Volkswagen of Laurel.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for that wonderful review of your buying experience with James. We are thrilled he made your buying experience positive and was able to get you into the Scion Tc! We really appreciate your business and recommendation.
A great experience overall
Mfon, the soft-spoken salesman did a wonderful job. The finance lady, sorry I forgot your name, was truly amazing. She did the best she could to come up with something. They both deserve a raise this year!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! We value each and every client and are happy to hear you had such a positive experience with Mfon and the rest of our team. Welcome to the Ourisman family!
Repeat Customer
I have bought my last 3 new vehicles at Ourisman Honda of Laurel. I have always had positive experiences there and would highly recommend them. I first spoke with Jimmie Powell and he answered all my questions and got me started test driving vehicles with Mfon. Jimmie was very nice and helpful. Then Mfon took me on several test drives and was telling me about all the vehicle features as I drove each one. Mfon is super nice and very laid back. Ourisman got me the car I wanted the same day and it was a pleasant experience. Highly recommend!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for sharing! We appreciate your recommendation and are grateful to have you as such a loyal customer.
Another win win at Ourisman!
We've had over 25 years of purchasing from Ourisman Honda, Laurel, and three of our vehicles have come from them. Meeting and working with Mr Mfon was an extremely pleasant and fun experience. Cordial, courteous, patient and knowledgeable, he was so helpful in narrowing down my wide range of nonfocus and choice of vehicle easily and quickly and with humor. He made the ordeal of buying a car stress free and fun. I would personally recommend anyone interested in a Honda vehicle seek out Mr Mfon at Ourisman Honda for a professional no-hassle buying experience. Management is fortunate in having someone of his caliber on their sales staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing! Mfon is an asset to our dealership and works hard to ensure his customers are given the best car buying experience possible. We appreciate your loyalty and are grateful to have earned your recommendation.
Make sure you buy your next car here!
This isn’t like most typical car dealerships! The guys here were amazing and made sure to go the extra mile with everything. They treated us like family even while our impatient toddler was running around like a maniac! They were very knowledgeable, patient, thorough and personal. Big thank you to Goldie and Isaac!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
You are very welcome! Thank you for posting your review and for letting our team assist you with the car buying process. We pride ourselves on our customer service and are happy to know that Goldie and Isaac did not disappoint.
Great people and a great deal
Mr. Moon was very helpful and did not pressure us. He was thorough and honest. Jennifer in financing made that part of car buying you dread the most into a pleasant chat with the business conducted almost painlessly and very clearly. I have no idea about the rest of the personnel but I can tell you: go to Ourisman in Laurel and ask for Mr Emfon and Jennifer. We were also pleased to notice there are car saleswomen. Good job, Ourisman Laurel
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for posting your wonderful feedback. We are grateful to have such gracious customers who take the time to acknowledge the efforts of our team. We appreciate you trusting us with your business and giving Mfon and Jennifer your recommendation.
Great experience from initial email to purchase
I had great experience from the moment I contacted them via email until they handed me the keys to my new vehicle. Mr. Anthony Davenport did a tremendous job at walking me to the process and Bobby was very aggressive with the pricing offer and follow-up. I recommend you give them a chance during your next vehicle search.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I appreciate you taking the time to write this review of your time at our dealership. Anthony and the rest of our staff do a great job to make sure you have a wonderful buying experience. Thanks for your recommendation!
Repeat Customer
As the owner of my third (Ourisman) Honda, I have to say, the service received at Ourisman Laurel has always been wonderful. I knew exactly where I wanted to go for my new car. Thanks to Rob Mil, I had very little hassle of selecting and buying, having worked with him since my first Honda in 2010. He was aware I knew exactly what I wanted from the moment I walked in. A thank you as well, to Ramon Hart, the tech guru who went over all the fancy new gadgets. As always, it was a pleasure to end the experience with Joe Razulzad, in Finance, who'd recognized me, even though my last purchase was in 2012 (Honda #2). Financing is for certain the least favorite part of car-buying, yet Joe somehow makes it less loathsome. Thanks again to team Rob-Ramon-Joe!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks you for composing such a wonderful review of your experience with our dealership and staff! Customer service is our main concern and we are happy to hear that Rob, Ramon and Joe continue to provide you with top-notch service. We are grateful to have you as such a loyal customer and look forward to working with you again in the future.
Very happy
He was very helpful. I will recommend him to my friends and family. The experience was great with my car search. The children and my wife were happy and enjoyed the experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for recommending Mfon to your friends and family! We are thrilled you and your family had a positive car buying experience.
Ourisman Honda was a great experience.
James Jones, of Ourisman Honda, was the most professional car salesman that I have ever encountered. He explained every option available, color choices, model years available, and the range of prices. I ended up with a beautiful Honda, My distaste of car shopping has come to an end. I, highly, recommend this dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to acknowledge James! He does a great job and works diligently to make sure his customers are given top-notch service. We appreciate your business and recommendation.