Reviews
I just purchased a 2024 Tasó SEL from Rowan and had a
I just purchased a 2024 Tasó SEL from Rowan and had a great experience. She was very professional and very knowledgeable. Her manger who worked with me was also great and professional. I had a pleasant buying experience. I am sure based on this visit at the dealership all my future experience will be just as good, Definitely want to recommend the VW dealership in laurel, Md and Rowan my sales representative and Kris the manger. Outstanding individuals. We need more people like you…
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled you had a great experience with Rowan and Kris at Laurel VW. We appreciate your recommendation and look forward to serving you again in the future.
Very satisfied with the service providaed by this
Very satisfied with the service providaed by this dealership. The car was in great shape.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We're glad to hear that you're very satisfied with our service and that the car was in great shape. We appreciate your business and hope to serve you again in the future!
Easy and quick to make a timely appointment.
Easy and quick to make a timely appointment. Friendly service writers who are easy to work with and took the time to look at our service history and only recommend needed services. Quick service. Easy and quick pickup. Would recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're delighted to hear that scheduling an appointment was easy and quick, and that our friendly service writers provided the necessary attention to your service history. It's great to know that you appreciated the quick service and convenient pickup. Your recommendation means a lot to us!
Ourisman Volkswagen of Laurel is an excellent place to
Ourisman Volkswagen of Laurel is an excellent place to purchase a brand new car. The managers and staff members professionalism and caring hearts will put you in any vehicle that you want and affordable for you. I give this dealership 5 stars and thumbs up. Also I was recently there for service and their service is outstanding as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your wonderful experience with us! We're delighted to hear that Ourisman Volkswagen of Laurel provided you with excellent service both during your car purchase and your recent service visit.
Carlos was amazing and will go back to him for all my
Carlos was amazing and will go back to him for all my needs. He communicated every step of the way and went out of his way to arrange a pick up for me. Highly recommend him.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words and we will share this with Carlos. Enjoy!
So as always I had a very good experience with the
So as always I had a very good experience with the dealership, They kept me informed and fit me right in. I'll be coming back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy that you enjoyed your time with us. Thank you and see you next time.
They are very prompt.
They are very prompt. They took my car right away and I didn't have to wait very long to get it back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words.
I called the scheduling department and was able to get
I called the scheduling department and was able to get scheduled for the same day. From the moment I walked in through the service department door I was greeted warmly by Adrian Garcia. He took the time to listen to all of my concerns and provided fast excellent service. Thank you Adrian!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy that we addressed all your concerns. And thank you for the kind words.
I recently had service performed on a brand new Atlas
I recently had service performed on a brand new Atlas Cross Sport. I bought my car from a different dealer but they were not able to “get me in for 2 weeks!!”. I called Laurel VW, they set me up for the next day. Carlos was the service advisor, he listened as I explained what the issues were, he said they will figure it out and they did! He kept me posted as the technicians worked to diagnose the issues. It was determined a part was needed to be replaced. I waited while the work was completed. The waiting area was clean and comfortable. I will definitely be returning for my scheduled services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your recent experience with Laurel VW's service department. We are thrilled to hear that Carlos provided you with exceptional service and ensured that your concerns were addressed promptly and efficiently.
Had an appointment on Sat, March 23rd, but someone in
Had an appointment on Sat, March 23rd, but someone in Service dept scheduled incorrectly for what I needed. Carlos, who is one of the service advisors, was very nice and helpful and had a tech to do a multi-point inspection of the suspension, etc. Ourisman VW Laurel is my place to go for service and buying
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your recent experience with us. We sincerely apologize for any inconvenience caused by the scheduling error regarding your appointment on March 23rd. We understand the importance of efficient and accurate service scheduling, and we regret any frustration this may have caused. However, we're thrilled to hear that despite the initial hiccup, Carlos, one of our dedicated service advisors, was able to assist you promptly and efficiently. Providing excellent customer service is one of our top priorities, and we're delighted that Carlos exemplified this commitment by being accommodating and helpful throughout your visit. We truly appreciate your continued trust in Ourisman VW Laurel for both your service needs and vehicle purchases. Your loyalty means the world to us, and we're grateful for the opportunity to serve you.