Reviews
After I bought my second VW there was leaking from
After I bought my second VW there was leaking from sunroof, they kept telling me there isn’t loaner car since 2021 until two days ago I told them that I spent over 60,000 $ in their store. I’ve been told by Mr Adrian that when they sell cars they says that loaner car will be available to buyers but the loaner car isn’t for everyone. If I got a chance I’ll sue them after talking to my lawyer. During these 2 years the leaking caused more damage to my car which will coast me 4000$ because they don’t give loaners cars to anyone.as I have been told. I set some days longer than 3 hours on the chair waiting. Never Ourisman never VW again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We want to express my sincere apologies for the inconvenience you've experienced with your second VW purchase from Ourisman. Your feedback is important to us, and we deeply regret that your ownership experience has not met your expectations. Please reach out to our general manager Robert Chen at rchen@ourismancars.com
It's not my experience with the car it's Orisman Laurel, THAT Mr Adrian told me That ( you don't give a loner car to any customer purshed a vehicle from you) I answered YOU SAID WHILE BUYING THAT YOU GIVE LONER CAR DURING ANY FIXING. HE ANSWERED those GUYS WHO SELL CARS SAY ANYTHING TO MAKE A SELL. That increased the damage cost in my car up to 4,500 $. since u never give me a loner car since 2021.
and stop adding automatic answers appoers in a sec. u don'y even car.
Had Annette Rossetti as my service advisor.
Had Annette Rossetti as my service advisor. She was very respectful and thorough with the service my car needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank for the great review. Have a great day.
They were very helpful in regard to this service
They were very helpful in regard to this service appointment. Rick, explained all repairs and the timing of expected repair work. Rick was very patient with me all in all.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and we are so happy that you had a good experience with us, Mcnenovell.
Excellent service.
Excellent service. The staff are Honest and professional. I feel that I can trust them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review!
Rick performed excellent customer service today and I
Rick performed excellent customer service today and I would prefer him to any of my friends
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your positive experience with Rick's excellent customer service! We're delighted to hear that Rick exceeded your expectations, and we truly appreciate your kind words.
Service was expensive but excellent.
Service was expensive but excellent. Will return again for next service appointment when car needs it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback. We appreciate your honesty and are delighted to hear that you found our service to be excellent. Our commitment to providing high-quality service is a top priority, and we're pleased to know that it was reflected in your experience.
This is a good dealership to purchase a new car when you
This is a good dealership to purchase a new car when you are looking for the best price.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for you're business and kind words!
Although this dealership is further away from where I
Although this dealership is further away from where I leave, there is convenience in the way customer service is rendered as well as available appointments. Ourisman Volkswagen of Laurel is always eager to help, patient, and accommodating. I am no longer going to consider any other Volkswagen. The minimal distance traveled is beyond worth it. If you want "peace of mind" knowing that your vehicle is being taken care of, come here!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for much for your business and kind words. Happy Holidays.
I really like going to this dealer because I’m always
I really like going to this dealer because I’m always provided with professional and informative customer service
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your positive experience with our dealership! We're delighted to hear that you consistently receive professional and informative customer service during your visits. Providing exceptional service is a top priority for us, and it's great to know that our efforts are making a positive impact on your experience. If there's anything specific you appreciate about our service or any suggestions you have for improvement, we'd love to hear more. Your feedback is invaluable, and we look forward to continuing to serve you with the same high standards. Thank you for choosing us!
Once a prob focus was identified a be loaner was given to
Once a prob focus was identified a be loaner was given to help over thanksgiving
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review. We are very happy that we were able to help.