Ourisman VW of Laurel - Curbside pickup and home delivery available

Took my truck to get service. Rick provided great customer service. They identified the problem, fixed a recall and ordered a part that is needed.

Thorough and efficient service.i have been taking my Atlas Cross Sport to Ourisman for all service since my car was new and I will continue to do so.

Blatant bait & switch dishonesty. Ourisman VW advertised a car, and when I called they told me the price was $900 higher. The salesman, Brian, says "Yes we fluctuate our pricing quite a bit to keep up with the market." AKA, I saw the car at one price, called about it, and refused to honor their own ad. When I told Brian I was ready to buy and asked if they'll honor the listed price they posted when I found the car, he flat out refused. No explanation, no apology...nothing. A day later I was contacted by Richard Hieronimus asking I had any more questions. I told him about the issue with advertised price, and he told me I should "come in and explore what we have available." No explanation, no apology...nothing. Then he told me I don't get the advertised price because "you waited too long." They could have sold the car at their advertised price but making a buck took precedence. This is an incredibly dishonest and very disappointing way of doing business and the definition of fraudulent business practices. If they're willing to bait & switch on the price, what else will they hide to make a sale? Also watch out for shipping costs if you're buying from out of state. Ourisman VW charges almost twice as much as other dealers from the region. Stay away. They value money more than honesty.

Brian and helen were very helpful and created a easy process for me thank you guys !

Excellent service as always. Vince Penn is the best! Explained everything that was required. Time of completion and cost right on the nose!

Staff was welcoming, knowledgeable, & knid. They answered all my questions, did not perform ant work without my approval, had excellent communication & the prices were upfront & honest. I will definitely be back!!

Staff is an always, professional, knowledgeable, helpful and friendly. Clean ,inviting wait area too. Thanks

V. Penn was my advisor, he quickly check me in when I got there. Oil change and Rotation were complete upon request. Thanks to the tech and advisor

Bo is the ABSOLUTE BEST…I can’t thank him enough for his outstanding leadership, professionalism and commitment to making the customer experience incredibly valuable. Thank you…thank you…thank you Bo!

OURISMAN VW is my dealer of choice in the DC area. I have used them for service for my VW Jetta three times since relocating to this area and each time the service has been friendly, efficient, and my car returned perfectly clean.