Reviews
I recently had service performed on a brand new Atlas
I recently had service performed on a brand new Atlas Cross Sport. I bought my car from a different dealer but they were not able to “get me in for 2 weeks!!”. I called Laurel VW, they set me up for the next day. Carlos was the service advisor, he listened as I explained what the issues were, he said they will figure it out and they did! He kept me posted as the technicians worked to diagnose the issues. It was determined a part was needed to be replaced. I waited while the work was completed. The waiting area was clean and comfortable. I will definitely be returning for my scheduled services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your recent experience with Laurel VW's service department. We are thrilled to hear that Carlos provided you with exceptional service and ensured that your concerns were addressed promptly and efficiently.
Had an appointment on Sat, March 23rd, but someone in
Had an appointment on Sat, March 23rd, but someone in Service dept scheduled incorrectly for what I needed. Carlos, who is one of the service advisors, was very nice and helpful and had a tech to do a multi-point inspection of the suspension, etc. Ourisman VW Laurel is my place to go for service and buying
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your recent experience with us. We sincerely apologize for any inconvenience caused by the scheduling error regarding your appointment on March 23rd. We understand the importance of efficient and accurate service scheduling, and we regret any frustration this may have caused. However, we're thrilled to hear that despite the initial hiccup, Carlos, one of our dedicated service advisors, was able to assist you promptly and efficiently. Providing excellent customer service is one of our top priorities, and we're delighted that Carlos exemplified this commitment by being accommodating and helpful throughout your visit. We truly appreciate your continued trust in Ourisman VW Laurel for both your service needs and vehicle purchases. Your loyalty means the world to us, and we're grateful for the opportunity to serve you.
They heard the problem and afterwards explained it on
They heard the problem and afterwards explained it on finding the problem and fixed it
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We're pleased to hear that our team was able to address the issue you encountered effectively.
Service department was courteous and friendly.
Service department was courteous and friendly. Accurate on time of vehicle service time. Happy that I my vehicle there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We greatly appreciate your positive feedback regarding your recent experience with our service department. Our team is dedicated to providing courteous and friendly service, and we're delighted to hear that we met your expectations in this regard. Punctuality is a priority for us, and we're pleased that your vehicle service was completed accurately and on time. Your satisfaction is important to us, and we're thrilled that you chose to entrust your vehicle to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again. Thank you for your kind words and for being a valued customer.
Good visit.
Good visit. Everyone courteous and knowledgeable. Service prompt and explanation of service explained clearly. Will return for further visits.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words and a great review.
Very satisfied with the service I received today.
Very satisfied with the service I received today. My service advisor, Rick Collins, and his team took extra care to thoroughly check during a scheduled maintenance visit and found something that could have been potentially very dangerous. I do appreciate them and their level of commitment and professionalism.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had such a positive experience during your recent visit for scheduled maintenance.
Ms.Rozetti was very professional and knowledgeable! Your
Ms.Rozetti was very professional and knowledgeable! Your facility is very comfortable and clean. The wait time seemed long for me but truthfully expected due to past experiences! My maintenance expectations were met!!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Pokey, we are so sorry about the wait time, I hope your service advisor explained to you the time frame. If not please let my service manager Bill Lavin know at blavin@ourismancars.com. We appreciate your understanding based on past experiences. We're pleased to hear that your maintenance expectations were met. Thank you for your feedback!"
Service rep willing to assist and keep communication on
Service rep willing to assist and keep communication on a positive note. Willing to share tech ingo
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear our service representative was helpful and maintained positive communication. Thank you.
The sale portion was fine I was greeted as soon as I
The sale portion was fine I was greeted as soon as I walked into the showroom. The Taos that I was interested in was brought around so I could test drive. I never felt pressured and sales portion was great I wasn’t pushed into a sale.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the positive feedback! We're glad you felt welcomed and that the test drive process was convenient. We appreciate your business and look forward to serving you again!
Carlos service advisor was friendly and helpful He
Carlos service advisor was friendly and helpful He explained the issue and the best way to fix it
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Amoh for a great review.