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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,348 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Easy, Straightforward, Seamless.

Overall, a great experience for my first car. The process was seamless. I will 100% recommend to any friends/family looking to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your recommendation!  We are thrilled to have been a part of your first car buying experience.  Welcome to the Ourisman Family!

The sales person was a pleasure to work with.

She was knowledgeable about the vehicle I wanted to purchase. She took the time to explain all the features on the vehicle. After my purchase she called to check in and find out if I had any questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We work very hard to provide a great customer experience! Thank you for sharing!

Thank you

Wonderful experience. Knowledgeable, patient and no pressure! James got me what I needed and went above and beyond. Debbie took the time to walk me step by step through financing and made it enjoyable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to post your wonderful feedback! We sincerely appreciate it!

Nick cutlip!

Nick is by far the best salesman I’ve ever had. He always made my feel welcomed. Definitely going back in the future to him. I told my boyfriend he will have to go to him to get a car. Don’t think I’ll ever be switching dealers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback!  We are happy that Nick was able to assist you with your purchase.  We do our best to provide great customer service and look forward to helping your boyfriend with his car needs!  

Goldie is the man

I bought two used VW's from Ourisman VW of Laurel in the past month. Bill Goldsmith is an excellent person to by a vehicle from. Professional and easy going at the same time if you want a seamless go see Bill Goldsmith at Ourisman VW of Laurel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Bill Goldsmith and the rest of our staff are an asset to our dealership.  Thank you for sharing and for trusting us with your business.

Great buying experience for 2018 Odyssey EX-L

I emailed the dealership for a quote and we went back and forth on the price. The dealership offered the price I was looking for and the sale was a breeze. Highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We work very hard to provide a great customer experience!  Thanks for your recommendation.

Great Experience!

I walked in to Ourisman Honda Volkswagen of Laurel expecting to buy a 2017 Accord Sport. I liked the idea of the V6 Touring, but it seemed like a long shot. Brandon was very helpful in identifying the differences between the two trims and showing all the features that both the Sport and Touring had to offer. I had the chance to drive the Sport, which was a very pleasant ride. Later, even though I felt the Touring was perhaps a little outside my budget, Brandon encouraged me to take it for a spin. I knew very quickly that I was in love with the vehicle and made up my mind. Brandon and Michelle were very helpful in getting me squared away with the Touring; I was in and out of there in only a couple of hours! Could not have been a smoother experience. Great work Ourisman Honda Volkswagen of Laurel, and a special thanks to Brandon and Michelle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your review!  We are proud of our team and thrilled to hear you had a wonderful experience working with Brandon and Michelle.  Enjoy your new Accord!

Awesome service!

Laura was great! She answered all of my questions and made a very stressful process very comfortable. She was very knowledgeable and made sure that she asked what I was looking for and what price range I wanted to stay in before taking me out on the lot. I would 100% recommend her! Jennifer also was great in clearly laying out the details of financing my new car. Overall this was a great experience for me as a first time car buyer. i will be reccomending ourisman of laurel to everyonei know.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to post your wonderful feedback!  We sincerely appreciate it!  We look forward to being able to help your family and friends with their car needs. 

Excellent Service

Chuka exceeded my expectations. He greeted me when I arrived and made the buying process very easy. He showed me the different types for the Honda Civic Sedan and led me to the right car for me, which included all the features I wanted and more! Joe was amazing in securing me a great finance deal. Overall, I had a great buying experience with Ourisman Honda of Laurel!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your purchase!   We are happy to hear that Chuka, Joe and the rest of our team took great care of you while shopping for your new Honda.  Enjoy your Civic!

Good Service

Excellent Service and friendly and very helpful if you looking for a Vehicle go to Honda in Laurel Md and ask for James Jones I love my truck Thank you Mr James

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you love your new Honda!  We appreciate you trusting us with your business and for giving us your recommendation.